Preview

Quality Management for Organizational Excellence

Good Essays
Open Document
Open Document
872 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Quality Management for Organizational Excellence
Quality is defined as essentially relational: "Quality is the ongoing process of building and maintaining relationships by assessing, anticipating and satisfying the needs expressed or implied.
Nobody has to say about how quality is important for your company, you can see the results of it, or lack of it, every time you have a satisfied customer, or when competition increases market share. Unfortunately, although the concept is in vogue these days as any type of business or service carried out some kind of quality is difficult to define.
Quality is a factor that consumers refer to forward in describing favorable or unfavorable, good, service or experience. There is rarely a definition may give consumers because the quality is essentially determined on an individual basis, but there are key elements that can define and measure quality companies. This paper attempts to define quality and their elements, explain why elements are useful in today 's society, explaining about the future of quality, and show how the use of facts as a successful pioneer.
According to Goetsch and Davis (2010), quality is a dynamic state associated with products, services, people, processes and environments that meets or exceeds expectations and helps produce a higher value. This definition simply means that the quality is when the consumer needs are met or exceeded when associated with products, services, people and experiences together. Quality is also constantly changing what is considered acceptable today 's standards of quality can vary over time. For a business to be successful consumers should always get quality.
"Total quality is an approach to doing business that seeks to maximize the competitiveness of an organization through continuous improvement of the quality of their products, services, people, processes and environments" (Goetsch & Davis, 2010). There are eleven key elements of total quality.
Total quality has two components, which he and the how. The component of the



References: Goetsch, D. L., & Davis, S. B. (2010). Quality Management for Organizational Excellence: Introduction to total quality (6th ed.). Upper Saddle River, NJ: Prentice Hall.

You May Also Find These Documents Helpful

  • Good Essays

    "Quality is the hallmark of every successful company. It is blend of good design, efficient production and reliability, which, once achieved, brings benefits such as reduced waste, lower overheads, better products and services and hence fewer customer complaints".…

    • 747 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Quality – “Doing things right”. Quality is very important aspect for customer satisfaction or dissatisfaction, it's all about providing error free goods and services.…

    • 1480 Words
    • 6 Pages
    Good Essays
  • Powerful Essays

    Quality is a term we use to signify excellence of a product or service. We think of a quality product, for example a B.M.W. motorcar. We know its well designed, well built and will therefore last a long time. If we think of car of being low quality, we think of something like a basic model type of Citroen or Fiat, with its flimsy panels, cheap components and low specifications.…

    • 1986 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Quality. Quality is defined as the characteristics of a product or service that bear on its ability to satisfy stated or implied needs. The concept of quality is broad, with a number of sub dimensions, including performance quality (What are the basic operating characteristics of the product or service?), conformance quality (Was the product made or the service performed to specifications?), and reliability quality (Will a product work for a long time without failing or requiring maintenance? Does a service operation perform its tasks consistently over time?).…

    • 519 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Quality can mean different things depending on the industry being discussed.” Quality can be defined as a dynamic state associated with products, services, people, processes, and environment that meets or exceeds expectations and helps produce superior value”(Goetsch&Davis,2010).…

    • 628 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Quality can be defined as a state of excellence whereby a product (due to our context) is free from defects, errors and produced according to standards defined by certain standards organizations. An example is the “ISO 9001” quality management standard.…

    • 1816 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    Course notes lesson 8

    • 5860 Words
    • 24 Pages

    Quality is a contentious issue. Much of the debate is caused by differing definitions of quality. Is quality just meeting the specification of the product or service or is quality meeting all your customer's expectations?…

    • 5860 Words
    • 24 Pages
    Powerful Essays
  • Good Essays

    Quality Management

    • 2598 Words
    • 11 Pages

    For every organization, quality is the key of success factor because quality is one of the key competitive variables, without quality, a business may survive, but won't/can't reach its optimal earning potential. The quality of Companies products or services, the prices it charges and the supply it makes available are all factors the determine demand of customer.…

    • 2598 Words
    • 11 Pages
    Good Essays
  • Powerful Essays

    1- The quality of a product or service is a customer’s perception of the degree to which the product or service meets his or her expectations…

    • 4035 Words
    • 17 Pages
    Powerful Essays
  • Better Essays

    1.0 Total Quality Define total quality & quality. Total Quality: an approach of doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products, services, people, processes, and environments Quality: a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value. List the elements of total quality 1. Strategically based: Comprehensive strategic plan that contains at least the following elements: vision, mission, broad objectives, and activities that must be completed to accomplish the broad objectives. 2. Customer Focus: External customers define the quality of the product or service delivered. Internal customers help define the quality of the people, processes, and environments associated with the products or services. 3. Obsession with Quality: All personnel at all levels approach all aspects of the job from the perspective of “How can I do this better?” 4. Scientific Approach: Hard data are used in establishing benchmarks, monitoring performance, and making improvements. 5. Long Term Commitment: Whole new way of doing business that requires an entirely new corporate culture. 6. Teamwork: Energy should be focused on improving quality and in turn external competitiveness. 7. Continual Process Improvement: To continually improve products and services it is necessary to continually improve systems. 8. Education and Training: People who know how to work hard also learn how to work smart. 9. Freedom through Control: Controls such as scientific methodologies lead to freedom by empowering employees to solve problems within their scope of control. 10. Unity of Purpose: It means that all employees work toward a common goal. 11. Employee Involvement and Empowerment: Structuring work that allows employees to make decisions concerning the improvement of work processes within well specified parameters.…

    • 2825 Words
    • 12 Pages
    Better Essays
  • Good Essays

    Spm Notes

    • 5935 Words
    • 24 Pages

    Quality: Ability of the product/service to fulfill its function Hard to define Impossible to measure Easy to recognize in its absence Transparent when present…

    • 5935 Words
    • 24 Pages
    Good Essays
  • Good Essays

    Operations Management

    • 2883 Words
    • 12 Pages

    Quality – the ability of a product or service to consistently meet or exceed customer expectations…

    • 2883 Words
    • 12 Pages
    Good Essays
  • Powerful Essays

    Vizio

    • 2587 Words
    • 11 Pages

    1. Quality is a dynamic state associated with products, services, people and environments that meet or exceed expectations of customers and helps produce superior value.…

    • 2587 Words
    • 11 Pages
    Powerful Essays
  • Powerful Essays

    Total Quality Management

    • 1512 Words
    • 7 Pages

    “Quality is a dynamic state associated with products, services, people, processes, and environments that meet or exceeds expectations and help produce superior value. (Goetsch & Davi, 2013)…

    • 1512 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    A frequently used definition of quality is “Delighting the customer by fully meeting their needs and expectations”. These may include performance, appearance, availability, delivery, reliability, maintainability, cost effectiveness and price. It is, therefore, imperative that the organization knows what these needs and expectations are. In addition, having identified them, the organization must understand them, and measure its own ability to meet them. Quality starts with market research – to establish the true requirements for the product or service and the true needs of the customers. However, for an organization to be really effective, quality must span all functions, all people, all departments and all activities and be a common language for improvement. The cooperation of everyone at…

    • 3902 Words
    • 16 Pages
    Good Essays

Related Topics