global environment The legal-political and economic environments The cultural environment Summary 20 20 20 24 25 28 Social responsibility and managerial ethics What is social responsibility? Managerial ethics Toward improving ethical behaviour Business ethics in Hong Kong and other countries Summary 30 31 34 40 43 48 The decision-making process and limits to rationality The decision-making process The rational decision maker Limits to rationality Bounded rationality The role of intuition
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2 Quality 3 Competitiveness 3 Why Quality Influence Competitiveness 4 Cost of Poor Quality 5 How Poor Quality Affects Competitiveness 5 Causes of Poor Quality 6 Man 6 Material 6 Machine 6 Management 6 Method 6 Environment 6 Case on Quality Failure 7 Quality Guru: Joseph Juran 8 Quality Failure 8 Toyota’s Recalls 8 Toyota’s Response 9 Implementation of Juran’s Teaching in Toyota 9 Quality Improvement 9 Quality Control 10 Methods to Overcome Poor Quality: Purpose
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Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes. This is combined with a strong philosophy of lowering costs by eliminating waste and defects. So TQM can be described as a management system that aims at a continual increase in customer satisfaction while continually lowering real costs. The father of TQM was William Deming‚ an American college professor‚ author‚ and consultant. Deming played a major role in improving
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their own pizza restaurant. That first restaurant had only 25 seats. The restaurant sign had space for nine letters. They wanted Pizza in the name‚ leaving space for three more letters. The building looked like a hut‚ and so Pizza Hut was born. The business expanded by opening new restaurants and by 1972 there were 1000 restaurants across the USA. The first Pizza Hut restaurant opened in the UK in London in 1972. The history of Pizza hut began in 1958‚ when what is now the world’s largest pizza franchise
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Introduction Marketing is very important to the success of a business. Before people can buy a product or service they have to know about it. However‚ marketing entails more than just letting people know what your company has to offer. Throughout this paper‚ I will define marketing‚ offering my personal definition as well as more formal definitions from other sources. Furthermore‚ I will explain to the reader the importance of marketing to organizational success giving real world examples in support
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Week 2 DQ 1: How do you define strategic planning? What are some differences between strategic and financial planning? What financial problems might an organization encounter when implementing a strategic plan? Strategic Planning is and organization plan and the direction they will take to be profitable in the future. Strategic planning consists of a company vision‚ values‚ vision and strategy to be use. In the strategic planning process organizations define their purpose and where they want
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it start by achievement of short-term sales targets and focused on selling low-cost Japanese-designed cars. After that‚ it considered the strategy unsustainable as low-price competitors began to match its offer‚ resulting in lower profit margins. Therefore‚ it moved from the aggressive selling of cars to understanding what the Toyota brand meant to customers and how the company could better meet their needs by changing its philosophy to market-oriented business: 1. Market research budget was increased
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1. Define difference and inequality Difference as per the dictionary definition would convey the points of dissimilarity for example the observational differences between men and women‚ however difference in the social sciences and humanistic context‚ difference contrasts‚ social groupings such as the different nationalities‚ ‘gender‚ class‚ age or sexuality’1However difference is not limited to these alone it may take the form of the attitudes and preferences held by individuals. Distinction
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While Implementing Quality Management System For A Sustainable Development Of Organizations. Economic Journal‚ 90-98. 2. Lakshman‚ C. (2006). A Theory of Leadership For Quality: Lessons From TQM for Leadership Theory. Total Quality Management‚ 41-60. 3. Peter Hoonakker‚ P. C. (2010). Barrirers And Benefit Of Quality Management In The Construction Industry: An Empirical Study. Total Quality Management‚ 953-969. INTRODUCTION Many experts believe that the key to successful quality management begins
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1)Define the term social inclusion. Social inclusion can be defined as a concept where everyone in society or in a community feels valued‚ their beliefs and culture are respected‚ people with disabilities are treated with dignity and given the opportunity to contribute to their respective community. Social inclusion also involves ensuring people’s basic needs are being met‚ all people have equal opportunities to gain employment‚ everyone is able to access educational opportunities and are able to
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