Overview: The globalization of the economy and the liberalization of the trade markets have formulated new conditions in the market place which are characterized by instability and intensive competition in the business environment. Competition is continuously increasing with respect to price‚ quality and selection‚ service and promptness of delivery. Removal of barriers‚ international cooperation‚ technological innovations cause competition to intensify. All these changes impose the need for organizational
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Question 1 (a) The 3 main roles that a sales manager should perform are listed as below: 1. Manage customer relationships 2. Serve as customer consultants 3. Manage the hybrid sales force Sales managers should firstly‚ continuously achieve a conversation with his or her customer‚ provide customized service and recommendations to them in order to increase customer retention. Secondly‚ sales managers should build ongoing relationships and profitable partnerships with his or her customers
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THE DEFINITIONS "Operations management (OM) is defined as the design‚ operation‚ and improvement of the systems that create and deliver the firm’s primary products and services. Like marketing and finance‚ OM is a functional field of business with clear line management responsibilities." (Chase‚ Jacobs‚ Aquilano‚ 2006:9) "Operations management is the management of processes or systems that create goods and/or provide services. It encompasses forecasting‚ capacity planning‚ scheduling‚ managing
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Roles and Functions in the Health Care Industry There are four major functions of management in a health care setting. They are organizing‚ planning‚ controlling‚ and leading. Organizing‚ as one of the most important parts to leadership (Ekaterini‚ 2010)‚ is the process of handing over tasks‚ distributing resources‚ and assembling and coordinating the activities of both groups and individuals for implementing plans (Lombardi & Schermerhorn‚ 2007). Planning is the “process of setting performance
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of Pharmacy on Operation Management A health care facility needs to monitor the processes and operations of its pharmacy‚ since it is the major profit producer. The pharmacy is required to maintain minimal errors‚ excellent customer service‚ and high efficiency‚ while returning significant profits. Pharmacies are considering a profit center for the hospital and have a direct effect on the hospitals bottom line. Since pharmacies are a major income provider for health care facilities that
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Book Summary "The Goal" Processes and Operations Key Idea The main message of the book is that the proper way to manage any operation‚ whether it’s a manufacturing plant or a web design shop or a clothing store‚ is to: 1) Identify what needs to be changed. 2) Identify what it should be changed to. 3) Identify how to execute the change. Summary This story is based around the life of Alex Rogo‚ Plant Manager for Uniware‚ which is a division of Unico. After some very upsetting customer approaches
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Advancing Diversity Leadership in Health Care In 2011‚ the search and consulting firm Witt/Kieffer conducted a survey of US health care leaders. The survey was conducted to gain a perspective of challenges and success factors in regards to increasing leaders who are ethnically diverse. The article gives a brief overview of social science principles‚ and cultural values which are strong influencers on the choices we make and the people we become. If‚ conceptualized‚ such approaches should prove
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2013 CAS Online Course 1 Risk Management and Insurance Operations Risk Management and Insurance Operations is called Online Course 1 by the CAS and CA1 by The Institutes. (Prometric lists this course as CAS1 on its Web site under The Institutes.) Online Course 1/CA1 prepares CAS candidates for a two-hour‚ seventy-five-point multiple-choice examination. The online course and exam were developed collaboratively with The Institutes. The online course is available through the CAS Online Courses
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for a certain part is 1‚000 units. The workstation produces this part at the rate of 200 units per day. What is the average time a unit spends at this workstation? 2. The Wilcox Student Health Center has just implemented a new computer system and service process to \improve e±ciency." As pharmacy manager‚ you are con- cerned about waiting time and its potential impact on college students who \get no respect." All prescriptions (Rxs) go through the following process: Drop-o® ! Fill Rx ! Pick-up
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projected cash recovery rates the company sought consultant support to review the current collection process and recommend process solutions which would improve both the effectiveness and efficiency of the operational process. The purpose of this report is to critically review the existing process and the manner in which it was designed in order to explain why it is not achieving the required performance levels and make proposals for further improvements that may be introduced. The business has
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