Contents What is Emotional Intelligence? 1 The Model of Emotional Intelligence 8 Keeping Motivated 12 Communication Strategies 18 Understanding How to be Assertive 23 Handling Difficult People 32 Developing Positive Self-Talk 38 Guidelines for Best Practice 47 Bibliography 51 1. What is Emotional Intelligence? "Knowing others and knowing oneself‚ in one hundred battles no danger. Not knowing the other
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The theory of emotional intelligence was first publicized in the book “Emotional Intelligence” (1995)‚ written by Daniel Goleman‚ based around the previous findings of psychologists such as Howard Gardner‚ Peter Salovey and John D. Mayer . Mayer and Salovey defined it as “the subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions‚ to discriminate among them and to use this information to guide one’s thinking and actions” . Essentially‚ the emotional
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and traits connected to leadership have included determination‚ toughness‚ and vision and have course intelligence. However‚ it was Daniel Goleman who initially highlighted the essential attribute of “emotional intelligence” which includes self-awareness‚ self-regulation‚ motivation‚ empathy‚ and social skill and that‚ when lacking‚ leaders are not truly the best they can be. Emotional intelligence is the key ingredient in the complicated mix of any exemplary leader. Leadership is not about personality;
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Emotional intelligence Emotional intelligence (EI) refers to the ability to perceive‚ control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened‚ while others claim it is an inborn characteristic. Emotional intelligence (EQ) is the ability to identify‚ use‚ understand‚ and manage emotions in positive ways to relieve stress‚ communicate effectively‚ empathize with others‚ overcome challenges‚ and defuse conflict. Emotional intelligence impacts
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Cognitive intelligence and emotional intelligence have both been widely examined with regard to their effect on individual workplace abilities. A critical comparison of the two concepts will be the basis of this essay. Some theorists have hypothesised that the ease with which an employee can process information and work towards solutions (our cognitive intelligence) is the key aspect in our ability to contribute to the workplace‚ particularly in more complex environments (Viswesvaran & Ones‚ 2002)
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George (2000) identified that there was four aspects emotional intelligence. These aspects allow leaders to transform and motivate team members. These aspects are a) awareness of own and others’ emotion‚ b) emotional facilitation‚ c) emotional understanding and d) management of own and others’ emotions (Jordan & Lawrence‚ 2009). This first ability allows a person to accurately appraise others’ emotions along with portraying personal emotion. While this ability is related to individual level self-awareness
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Relationship has many definitions. It can be defined as a connection‚ association‚ or involvement with someone or something; a connection between persons by blood or marriage; an emotional or other connection between people (eg: the relationship between teachers and students) or a sexual involvement/affair between two parties‚ male and female. The universal definition however‚ is a bond or connection between two parties. Interpersonal as the name implies‚ means “between persons” Interpersonal
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The impact of Emotional Intelligence on management performance Ioannis D. Christopoulos Course of Study: Master in Management Year 1st (weekend course) IST STUDIES UNIVERSITY OF HERTFORDSHIRE Assignment submitted for the module “Managing Self and Others” Module Leader: Ms. Vhyna Ortega and Dr. Theodora Asimakou 06 May 2009 IST Studies-University of Hertfordshire 72 Pireos St. GR-183 46 Athens
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Emotional intelligence is defined as the ability to recognize emotions in one-self and others and to use this knowledge to improve self-management and relationships with others (Goleman‚ 1995). There are various definitions‚ but most authors define EI as a miscellaneous concept involving a wide range of skills and behaviors. EI skills and behaviors are within the area of self-awareness‚ self-regulation‚ motivation and social awareness. (Cherniss and Goleman 2001; Hood and Lodge 2004; Urch Druskat
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Emotional Intelligence Crystal Walker University of Phoenix Emotional Intelligence This paper will examine the importance of emotional intelligence in all aspects of life. This paper will also describe the differences between traditional cognitive intelligence and emotional intelligence. Finally‚ this paper will analyze the use of emotional intelligence concepts in work life‚ home life‚ and personal life. It is important to have a balance of emotional intelligence and cognitive
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