GAP MODEL IN SERVICE MARKETING Perceived service quality can be defined as‚ according to the model‚ the difference between consumers’ expectation and perceptions which eventually depends on the size and the direction of the four gaps concerning the delivery of service quality on the company’s side (Fig. 1; Parasuraman‚ Zeithaml‚ Berry‚ 1985). Customer Gap = f (Gap 1‚ Gap 2‚ Gap 3‚ Gap 4) The magnitude and the direction of each gap will affect the service quality. For instance‚ Gap 3 will
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The jewelry store sued Software Inc. for the value of the ring The jewelry store cannot recover from Software. Respondeat Superior is A legal doctrine‚ most commonly used in tort‚ that holds an employer or principal legally responsible for the wrongful acts of an employee or agent‚ if such acts occur within the scope of the employment or agency. Here C went to the mall to buy a present for his wife‚ not on the business of Soft. Will Software Inc. be liable to the owners of Jimmy’s Bar? What
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You Decide Week 2 I. Identification Identify the dilemma. The dilemma is the fact that patient Margie Whitson is looking to have her pacemaker removed which will in turn end her life. She has asked the medical staff at the facility to assist in ending her life. What morals are involved? The moral is the patient’s right to refuse care if she chooses and also the right to die. II. Information Information to consider: Margie Whitson just experienced the death of her son. She has no living
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You Decide: Susie Marks vs. City of Elsewhere and Officer Ruthless Susie Marks caught a ride to Elsewhere City Park from Orson‚ who then dropped her off and left. She met her friend Jerry and his girlfriend Kate. Orson was to return for Susie at 11:00 p.m.‚ which is the park’s curfew. Around 11:00 p.m. Officer Ruthless of the Elsewhere Police Department‚ approached the three minors and informed them the park was closing and instructed to leave the park immediately. Unfortunately‚ Orson had not
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EXECUTIVE SUMMURY From this thorough research which has been conducted in this paper‚ it can be seen that the marketing strategy implemented by Gap Inc. and Mango Clothing is pivotal to their excellent performance not just globally but specifically in Malaysia. Both Gap Inc and Mango Clothing have a lot in common despite the fact that while Gap is American‚ Mango Spanish. Beyond this‚ the world is drastically becoming a global village and this can be seen in the adoption of similar strategies by
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GAP Inc Table of Contents Abstract 4 Introduction: 5 Background of the company: 6 Objectives: 6 Mission and vision statement: 6 Industry analysis: 7 Porter’s Five Forces analysis: 8 Competition: 8 Treat of new entry: 8 Threat of substitutes: 9 Power of suppliers: 9 Power of buyers: 9 Environmental Analysis: 10 Social - Cultural: 10 Economic: 10 Legal/Political: 11 Technology: 11 Industry Structure: 12 Competitors: 12 Economics strategy adopted by Gap inc. to improve it’s
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You Decide Oscar O. Martinez Chamberlain College of Nursing SOCS-350 Sociology‚ Cultural Diversity in the Professions July 24‚ 2014‚ July - Aug Session In the scenario where I would have to find someone to fill a position‚ I would find myself gauging each candidate for the qualities which suit the company’s needs. The job listing would state that the person who applies must be articulate‚ sophisticated‚ and knowledgeable in the fiber optic field. The position also requires the candidate
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How to deal with angry customers The answer is to be patient Every business encounters angry people. Not disappointed or confused‚ but actually angry. Here are a few steps you might want to try: •Acknowledge the anger. You don’t have to agree with it‚ but in order to have a chance at making it go away‚ you need to empathize with the person’s anger. You cannot sell something (even a solution) nor can you negotiate with an angry person. •Talk more quietly and more slowly than the person
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Jayne Careaga 2700156 Customer Service for Dummies The quality of customer service is the most important aspect of any business; it’s what keeps a business in business. Today I will be dumbing down the principals of customer service‚ for this reason I have titled my presentation Customer Service for Dummies. When beginning to compile my thoughts on this topic‚ I pondered on what customer service meant to me. My first thought was treating others how you would want to be treated or treating someone
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You Decide - Case Study HMO which stands for Health Maintenance Organizations are licensed health plans that place providers‚ as well as the health plans‚ with dealing with HMO’s there is a risk of medical expenses. The downfall with HMO is that patients must stay inside their network and if the go outside the network they will have to pay out of pocket expenses. HMO is very limited; many patients don’t like limitations when it comes to their decision about their health. PPO which stands for Preferred
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