Individual Research Report “Managing Operations for Customer Satisfaction and Enhanced Profitability” Introduction The role of operations management is the production of goods and services and to ensure efficiency and effectiveness in the operation process‚ that means use as little resource as needed and meet the customer requirements. Moreover‚ it is converts inputs (in the forms of materials‚ labour and energy) into outputs (in the form of goods and services) and aims to increase the
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INTRODUCTION . In general sense we mean “Bank” as a financial institution that deals with money. There are different types of banks like Central bank‚ Commercial bank‚ Savings bank‚ Investment bank‚ Merchant bank‚ Co-operative bank etc. But when we use the term bank it generally means ‘commercial bank’ that collects the deposit from surplus unit of the society and then lends the deposits to the deficit units. Now-a
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a questionnaire first of all we need to understand management problem of SBI Bank. For that we need to know Why Customers are dissatisfied? Research Question: Now we need to understand where the problem is. Is it that Service Provided by SBI bank is not up to the mark or Staff member are not efficient and effective in their work or communication and after care services are not efficient or product offer by bank is not up to the mark. These are four areas in which management problem needs
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service‚ location‚ organization‚ or even an idea or thought (Moheb Ali et al‚ 1385: 195). The ultimate goal of organizations is to produce the products which are better and superior in one or more aspects compared with others to be welcomed by customers and make them to pay well for each product (Cutler‚ 179:1379). Vignali in an article with the title of McDonald: the globalization thought by using marketing mix states that in marketing mix‚ McDonald has offered its product by creating a standard
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Credit Risk Management and Profitability in Commercial Banks in Sweden Ara Hosna‚ Bakaeva Manzura and Sun Juanjuan Graduate School Master of Science in Accounting Master Degree Project No. 2009:36 Supervisor: Inga-Lill Johansson Acknowledgements After several months of hard work our thesis has been finished. Now it is time to thank everyone warmly who provided their kind assistance to us. First of all‚ we would like to thank our supervisor Inga-Lill Johansson‚ Associate Professor
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CREDIT RISK MANAGEMENT AND PROFITABILITY OF COMMERCIAL BANKS IN KENYA BY ANGELA M. KITHINJI SCHOOL OF BUSINESS‚ UNIVERSITY OF NAIROBI‚ NAIROBI – KENYA. akithinji@yahoo.com or akithinji@uonbi.ac.ke OCTOBER‚ 2010 TABLE OF CONTENTS 1.0 INTRODUCTION....................................................................................................................1 1.1 Background ....................................................................................................................
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Technology What Drives Customer Loyalty and Profitability? Analysis of Perspectives from Retail Customers in Ghana’s Banking Industry By: Daniel Nukpezah & Cephas Nyumuyo Supervisor: Prof. Anders Hederstierna [pic] Thesis for the Master’s degree in Business Administration Spring‚ 2009 ABSTRACT Customer loyalty as a concept is a critical
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the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure of the activities
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Banking on Profitability of Bank Bahram Meihami Department of Accounting‚ Ghorveh Branch‚ Islamic Azad University‚ Ghorveh‚ Iran Zeinab Varmaghani BA Student of Primary Education‚ Ghorveh Branch‚ Islamic Azad University‚ Ghorveh‚ Iran Hussein Meihami BA Student of English Teaching‚ Imam Khomeini International University‚ Qazvin‚ Iran Abstract: Electronic banking is the use of electronic means to transfer funds directly from one account to another‚ rather than by check or cash. Through reducing bank costs
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Question 1: was infinity a good LBO candidate? On the basis of our analysis set forth below‚ we believe that Infinity Carpets was not a viable LBO candidate. We have answered this question analyzing the various criteria typically looked in a possible LBO scenario‚ where 1 means low risk and 10 means high risk. Criteria Rank Comments Cyclicality/volatility 7 Strong dependence on housing market even though good record during recession (p. 2‚ paragraph 4). Volatility due to exposure to a volatile
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