CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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MEMORANDUM TO: Mayra Reid‚ Vice President of Production‚ Blue Inc. FROM: Market Analyst. DATE: April 23‚ 2011 SUBJECT: Final Sales Forecasts and Predictions. In response to Blues Inc. efforts to maintain a profitable business and maintain continues growth‚ the market analyst has evaluated the market and Blues Inc.’s financial information and made some decisions that will positively impact the forecasted sales of Blue Inc. The decision made by the analyst on the first week was to increase
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BLT1 CREATING CUSTOMER VALUE Most of the companies nowadays utilise customer-centric approach as to ensure the quality service brought to the customer (Bolton 2004). Moreover‚ recruiting new customers cost always more than maintaining loyal customers that ultimately aims for profit for the organization (How not to let business slip away: Don’t upset old customers when tempting new ones‚ 2010). As a result‚ a lot of attentions have been drawn from the customers by the organizations via different
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Case 6 : Sky West Inc. and the Regional Airline Industry 1. ประวัติความเป็นมาของบริษัทและสินค้าหรือบริการ อุตสาหกรรมการบินในสหรัฐอเมริกา การให้บริการสายการบินในประเทศสหรัฐอเมริกามีด้วยกัน 3 ลักษณะ ให้บริการภายใต้ Business Model ที่ต่างกัน คือ 1. สายการบินแบบ Network Carriers หมายถึงสายการบินหลัก หรือ legacy carriersให้บริการเป็นแบบ Hub-and-Spoke โดยในต้นปี 2007 สายการบิน United‚ Northwest‚ American‚ Continental และ Delta ถือเป็นสายการบินที่ใหญ่ที่สุดในกลุ่มนี้ ในปี 2005 รายได้รวมของสายการบินทั้ง
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1 UBER COMPANY 10 Uber-Company Student’s Name Institution Date UBER COMPANY Uber Technologies Inc. is a privately held company under the transportation delivery industry. It was founded in March 2009 by Tavis Kalanick and Garett Camp. Its headquarters is in San Francisco‚ California‚ United States. It serves 528 cities globally. The key people in
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1.0 Introduction Motorola Inc. was established at 1928. The products are divided into two independent public companies‚ Motorola Mobility and Motorola Solutions on January 4‚ 2011. The company entried into the mobile radio communications area by the initial car radio‚ after developing it becomes to be one of the largest electronics corporation in the United States. 2.0 Planning 2.1 First step The basic principle of Motorola Inc. is to increase the market share. So they began the international
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STRUKTURA‚ INC. Anacta‚ Ma. Arianne A. Cabanting‚ Carmina G. Co‚ Kevin Oliver Y. Garcia‚ John Christian E. Moreno‚ Divine Grace A. Noble‚ Sarah Mae S. I. Time Context 1988‚ since 1981‚ the PGSEP (Philippine-German Solar Energy Project) has been introduced to develop applications of solar energy in the Philippines. However‚ after seven (7) years of existence‚ the project was to be terminated at the end of the year unless they could identify a local group
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STRUKTURA‚ INC. Submitted by: Briones‚ Shigiela Jamice Cotaoco‚ Carl Dobouzet‚ Jerome Godio‚ Ma. Alyssa Morallos‚ Michelle Ann M. Salvador‚ Myson Santos‚ Rendave M. Sierva‚ Christian Paul Vergara‚ Catherine Mae Ngo‚ Jennielyn ______________________________________________________________________ I. TIME CONTEXT: In the Year 1988. *Since 1981 the PGSEP (Philippine-German Solar Energy Project) begin their operations‚ still after 7 years of existence‚ it was to be terminated at
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Failure Analysis: Customer Relationship Management Customer relationship management (CRM) is “an information system that combines methodologies‚ software‚ and the Internet to help an organization establish stronger customer relations with customers” (Awad‚ 2007‚ p. 296‚ para. 1). Through human involvement and information technology‚ CRM allows organizations to gain insight into customer demographics and market trends. Additionally‚ CRM helps organizations enhance their customer service
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A study of customer satisfaction with life insurance in Chandigarh tricity. Ads by Google HDFC Life Term Insurance 1 Cr. Life Cover@just रु 24/day. No Medicals upto 75L Cover* Buy Now www.buyhdfcslonline.com Abstract: Over the last few years‚ developments in the insurance sector have resulted in a paradigm shift in the way the business is conducted. Customer servicing today has become the focal point of insurance companies. However‚ there is absolutely no exaggeration in mentioning that the amount
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