How can you tell if your company is really more than the sum of its partsl CREATING CORPORATE ADVANTAGE BY DAVID J. COLLIS AND CYNTHIA A. MONTGOMERY M OST MULTIBUSINESS COMPANIES ARE the sum of their parts and nothing more. ^ Although executives have become more sophisticated in their understanding of what it takes to achieve competitive advantage at the level of individual businesses‚ when it comes to creating corporate advantage across multiple businesses‚ the news is far less encouraging
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References: www.rubytuesday.com/content/files/cbcethics.pdf www.onpointnews.com/docs/swastika.pdf www.grouponworks.com/merchant-blog/marketing/four-easy-ways-to-build-customer-relationships-restaurant/
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http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information
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* * LO1: Delivering Value to Customers * * The Marketing Philosophy and its Relevance to Corporate Culture * Marketing philosophy: holds that achieving organisational goals depends on determining the needs and wants of target markets and delivering the desired satisfactions more effectively and efficiently than competitors. * Takes an outside-in perspective: * Starts with the well-defined market‚ focuses on customer needs‚ coordinates all the marketing
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Creating Shared Value In the article creating shared value the authors‚ M. Kramer and M. Porter discuss the current state of business value creation; and the efforts that need to be taken to create shared values. Currently businesses primarily concern themselves with profits and view value creation in such a way that they do not fully take advantage of their full potential. Additionally‚ the government has implemented policies that have only exasperated the drive from shared value creation. “Shared
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CREATING SHARED VALUE For many years leading up to today‚ profit seeking enterprises have been viewed as a major cause of problems in the society and are believed to prosper at the expense of the community. The legitimacy of businesses has fallen and this diminished trust has led politicians to impose tougher restrictions on businesses that cause them to be uncompetitive. The problem lies in the fact that businesses continue to be short sighted in their approach to growth. They continue to look
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This article on creating corporate advantage could be considered a literature review and an empirical piece. The authors take their existing knowledge of corporate advantages‚ apply it to three multibusiness companies and their strategies‚ and ultimately answer the question how can you tell if your company is really more than the sum of its parts? As most multibusiness companies are nothing more than the sum of their parts‚ many corporate executives face pressures to add value to these parts. It
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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"Towards a Conception of Culturally Responsive Classroom Management" Article Most classroom teachers in American are naturalized Americas‚ but there are almost many schools in which that is not the case. Naturalized American teachers bring the European American classroom management ways into their classrooms‚ because that is how they were trained‚ grew up‚ and what they perceive as the “normal”. However‚ teachers would be more effective‚ in several different realms‚ if they approach classroom management
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Creating a Motivating Environment Patricia Wheat Organizational Behavior/MNGT 5590-29 November 6‚ 2012 Pam Gardiol Abstract Motivated employees can be the difference between success and failure to a business. Unfortunately‚ it is impossible to motivate an individual. It is possible to create conditions under which the individual can become self-motivated. This paper aims to explore different intrinsic motivators that may help people to buy in and take ownership of the organization’s needs
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