• Msmn
    all have a little authority as to how far we can go to fulfill request and we all get instant response and reward in exchange for our efforts. In the case of a large company the tools of creating a customer-responsive culture is rather different. All large companies have to realize that by...
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  • Wal Mart
    that whenever I come within 10 feet of a customer, I will look him in the eye, greet him, and ask if I can help him." This tactic also matches one of the key in creating customer-responsive culture, which is Organizational Citizenship Behaviour (OCB). OCBs are employees’ behaviour that, although not...
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  • Starbucks: Organizational Culture
    ). Starbucks has a truly unique company and can be expressed as being a combination of ethical, customer-responsive, and spiritual culture. Starbuck communicates its ethical standards in its Corporate Social Responsibility Report. Top executives and managers are role models not only to its employees but...
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  • Organizational Culture
    organizational success in a continuance to strive for excellence and with team alliance exploring proficient ways to service patrons. Using adaptability and resourcefulness to surpass competitors (Hewlett-Packard, 2010) are values that I admire and share. As a customer-responsive culture indentifying and...
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  • Proactive Market Orientation as a Success Factor Across Cultures
    the extant research on this topic is conducted in a US-setting. This study advances recent research by investigating interaction and curvilinear consequences of responsive and proactive MO across different cultures. With empirical data from a survey in Austria, Germany, Switzerland, Thailand and the...
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  • Develop and Implement Diversity Policy
    service improves when staff understand and can communicate skilfully with customers from a range of backgrounds. The community is also more likely to identify with and relate to agencies that reflect its level of diversity2. Responsive service delivery and enhanced staff skills Agencies are more...
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  • Organizational Culture
    Customer-Responsive Culture Spirituality and Organizational Culture The Environment Defining the External Environment The Specific Environment Customers Suppliers Competitors Pressure Groups The General Environment Economic Conditions Political/Legal Conditions Sociocultural Conditions...
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  • study
    ://www.cio.com/archive/051501/change_content.html . This organization featured in this article demonstrates how difficult the process can be, but also how rewarding the changes eventually can be. Look at the model of key variables to creating a more customer responsive corporate culture found in the text. In the article, find examples of those variables as CRHC underwent the change process and list. Bring it to class for further discussion. ...
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  • Friendship
    culture? An ethical culture? Explain. Answer: Starbucks highly encourages “ Customer responsive culture.” They believe that customers are the heart and soul of their success. They give preference to their customer’s by creating such an environment where their needs and wants are considered and...
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  • Organizational Behavior Terminology and Concepts
    crucial areas of organizational culture, diversity, and communication. Starbucks continues to succeed in business despite tough economic challenges because of its unfailing diligence in creating and supporting a highly customer responsive culture. Howard Schultz’s unflinching commitment to...
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  • Euroland Food
    which emphasized to performance, success, and competition to face globalization in external organization. Based on Denison organizational culture model, the company should increase its adaptability through organizational learning, customer focus and creating change. Meanwhile emphasized its...
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  • Challenges and Opportunity of Ob
    aren’t the only challenge that a manager faces, servicing customers is another big challenge and as with the workforce the customer is also changing due to the greater economic freedom as a result of the opening up of the workplace. OB can provide manager with guidance in creating a customer...
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  • why lean
    manufacturing space to become highly responsive to customer demand while producing world class quality products in the most efficient and economical manner”.”. Lean has evolved as a concept over time. The interest in continuous improvement led on to the notion of a Learning Organization. The culture of...
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  • 5 Sca
    Systems and procedures used to find the highest quality raw materials to customers unique Procurement Strong CoordinConsistent Accurate and manufacturingComplete field ation among manufacturing responsive specifications stocking of functions in of attractive order replacement Strong...
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  • Organization Culture
    employees rewarded for taking risks? * Creating a Customer-Responsive Culture ------------------------------------------------- Creating a Customer-Responsive Culture * Nurturing workplace spirituality * Workplace Spirituality - a culture where organizational values promote...
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  • Organizational Behaviour
    culture. VII. CREATING A CUSTOMER-RESPONSIVE CULTURE A. Purpose. Creating an organizational culture that builds a strong and loyal customer base is generally rewarded with revenue growth in better financial performance. B. Key Variables in Shaping Customer-Responsive Cultures. 1. Type of Employees...
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  • Xyz Market
    and creating an employee culture that is responsive to customers and changing market conditions. Market-based management also requires businesses to measure profits at the market level and to track external, market-based performance metrics....
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  • Organizational Curlture Affecting Change
    and empower teams to improve on productivity. Empowering teams to support customers and create a customer responsive culture to move away from the interpersonal culture that has formulated here at S&F online. By creating a reward system will create a culture where teams will want to provide good...
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  • Cultural Diversity in the Workplace
    satisfy the needs of your community making better and more responsive services. Also language and cultural competencies are very much valuable to companies these days. Organizations having employees who speak different languages can easily communicate with the customers and suppliers. Moreover...
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  • Organizational Culture and Environment
    without fear. • Organization can adopt ethical culture by • Be a visible role model. • Communicate ethical expectations. • Provide ethics training. • Visibly reward ethical acts and punish unethical ones. Organization can create strong customer-Responsive Culture by hiring...
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