"Creating A Customer Responsive Culture" Essays and Research Papers

  • Creating A Customer Responsive Culture

    Creating a Culture of Customer Care I am Alice Hendry, the general manager of the Mountain High Hotel Complex. This is my first appointment to this level of management and I hope I can make a contribution to the Complex. With the approximate 3 months’ observation, I made this report for the board of directors with the approach of promoting a culture of customer care for all customer to increase the level of business during the quiet seasons which need all the staff at the Mountain High Hotel Complex...

    Consultative selling, Customer, Customer service 1775  Words | 5  Pages

  • Six Steps To Creating A Service Culture

    Steps To Creating A Service Culture Creating a Service Culture is critical to your success. John Tschohl provides six proven steps that will help you build a service culture. (PRWEB) July 28, 2006 -- Creating a Service Culture is critical to your success. John Tschohl provides six proven steps that will help you build a service culture. “When every employee in an organization understands that taking care of a customer is the most important thing they can do, you have a service culture that will...

    Airline, Critical graph, Culture 869  Words | 3  Pages

  • What Is Customer Service Culture

    What is a customer service culture? If you look at companies lauded for their superior customer service, you almost always find that those companies create a culture that supports excellence in customer service. It's not that they simply train their employees in customer service skills. What they do is ensure that customer service is interwoven into everything the company does. Customer service excellence simply becomes the way things are done around here. In fact, the way things are done around...

    Business, Customer, Customer service 1862  Words | 6  Pages

  • Creating a Culturally Responsive Classr

    Emily Knuckles Dr. Bridgitt Mitchell Introduction to Education 25 October 2014 Creating a Culturally Responsive Classroom Migrant Education Program The Migrant Education Program helps students gain the ability to reach the highest level of academics and is the pathway that allows a smoother transition of the migrant students' academic records. This program also allows the migrant students and their families the confidence and assurance that the student will be placed in both grade and classes in...

    Colorado River, Education, Ell 901  Words | 3  Pages

  • Creating Customer Experience

    Running head: MANAGING CUSTOMER EXPERIENCE Managing the Customer Experience - M.A.C Cosmetics - KÉRASTASE Hair Care Products Michelle Widitania Kostan (12738317) BU1006 Ms. Parvin Thursday, April 4, 2013 M.A.C Cosmetics To begin with, M.A.C is the abbreviation of Makeup Artistery Cosmetics. This company begins with the combination of ideas from two men with a creative vision in the world of fashion. Frank Toskan, a fashion photographer, and a make up artist Frank Angelo....

    Cosmetics, Customer, Customer service 2277  Words | 7  Pages

  • Creating a Culture of Reflection in the Classroom

    Creating a Culture of Reflection in the Classroom by Amanda L. Woodbury MS, Southern New Hampshire University, 2003 BS, New Hampshire College, 2001 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Education Adult Learning Walden University January 27, 2012 Abstract Our educational system is broken. It has been proven time and time again that teaching to the “test” does not work. It not only limits...

    Better, Education, Educational psychology 1122  Words | 4  Pages

  • Creating Value With Customer-Driven Innovation

    cannot be copied by competitors. Core competence can help product and services to create a new products and services that provide potential access to a wide variety of markets, makes a significant contribution to the customer value, enables a business to deliver a fundamental perceived customer benefits of the end product. To find a good core competencies, one must first examine company’s resources and capabilities. If the company have sufficient resources and necessary capabilities that can generate good...

    Customer, Customer service, Innovation 2210  Words | 6  Pages

  • Marketing - Creating and Capturing Customer Value

    Marketing: Creating and Capturing Customer Value By: Faisal Sultan Ali JAIBP Associate Chartered Banker MBA (Executive) IBA, Karachi M.Com, University of Karachi Outline • What is Marketing • Understanding the Marketplace and Customer Needs • Designing a Customer-Driven Marketing Strategy • Preparing an Integrated Marketing Plan and Program • Building Customer relationships • Capturing Value from Customers • The Changing Marketing Landscape What Is Marketing? Marketing is a process by...

    Customer relationship management, Customer service, Distribution 997  Words | 7  Pages

  • Ebay: Creating Customers on the Move

    eBay: Creating Customers on the Move The advent of mobile commerce (m-commerce) has begun to create significant changes in the way consumers make purchasing decisions. The introduction of online shopping first began to draw customers away from brick-and-mortar retailers, changing the location of where they made their purchases. The use of mobile devices has expanded the location of purchase decisions even further, so now consumers can make purchases from almost anywhere, so long as they have...

    Electronic commerce, Louisiana Purchase, Mobile computing 1023  Words | 3  Pages

  • Creating the Resilient Organization

    Djamaludin Ancok ancokmm@yahoo.com ancokpsi@ugm.ac.id Creating the Resilient Organization: Lesson 1 To survive and prosper in a turbulent environment requires operating as self-organizing and self-renewing system. Unleashing the forces of self-organization and self-renewal requires operating according to a different set of management “conditions.” this new “rapid response” entity is referred to as Resilient organization. Creating the Resilient Organization: Lesson 2 Speed, responsiveness...

    Business, Elasticity, Management 1046  Words | 18  Pages

  • Starbucks: Organizational Culture

    Starbucks: Organizational Culture When people think of the most popular coffee house in the country and world, they immediately think of Starbucks. That's because it's true, but what most people don't know is that Starbucks is also ranked #1 on the Most Admired Food Services Companies to work for (America's most admired companies 2007, 2007), and # 16 Best Companies to work for (Best companies to work for 2007, 2007). It also ranked # 2 Most Admired Companies to work for over all, # 6 for Best...

    Coffee, Coffee culture, Coffeehouse 1041  Words | 3  Pages

  • Culture

    Culture Desireé L. Nesbitt September 2, 2012 CULTURE I chose Northrop Grumman and PepsiCo to discuss the role of values and beliefs in their organization's culture. What are the espoused values and beliefs of Northrop Grumman? The values of and beliefs of Northrop Grumman are guided by providing quality products and services; dedication to customer satisfaction; effective leadership, integrity, maintaining the highest level of respect for coworkers, customers and suppliers and...

    Company, Culture, Grumman 1634  Words | 5  Pages

  • Value to Customers

    * * LO1: Delivering Value to Customers * * The Marketing Philosophy and its Relevance to Corporate Culture * Marketing philosophy: holds that achieving organisational goals depends on determining the needs and wants of target markets and delivering the desired satisfactions more effectively and efficiently than competitors. * Takes an outside-in perspective: * Starts with the well-defined market, focuses on customer needs, coordinates all the marketing...

    Business terms, Consultative selling, Culture 1129  Words | 4  Pages

  • Customer Service and Strong Collegiate Culture

    Followers Flying High at Pancontinental Airways Excellent customer service is all important at Pancontinental Airways (PA). This is the value proposition of PA. A sense of fun pervades (遍及於) the Australian based company with the hope that this will spread throughout the organisation and impact the all important relationship with PAs customers. Emotional approach from company to customers. For PA central to the organisation/customer relationship is the recruitment, training and development and...

    Customer, Customer relationship management, Customer service 911  Words | 3  Pages

  • Creating and Maintaining a Healthy Organizational Culture

    There are many different definitions of rganizational culture. Most of them suggest basically the same principle, that the oganization's culture is the shared values, beliefs and assumptions of how the members should behave. The purpose and function of the culture is to understand how organizations function and gives meaning to the organizations way of doing things. It helps to foster internal integration, bring staff members from all levels of the organization much closer together, and enhances...

    Business ethics, Ethics, Management 1313  Words | 4  Pages

  • Culture

    are developing the strategic skill set to master doing business across cultures. Cross-cultural core competence is at the crux of today’s sustainable competitive advantage. If one day you’re asked to manage a supply chain in Malaysia, the next day you’re managing your virtual team in China, and the next you’re optimizing your company’s call center in India, you know that it’s just not possible to be an expert in every culture or geography in which you do business. What is possible is developing the...

    Confucianism, Cross-cultural, Cross-cultural communication 1853  Words | 6  Pages

  • Starbucks Organizational Culture

    How Culture Affects Productivity Organizational culture and productivity are closely related. Simply stated, productivity is the art of getting the company''s products and/or services to the customer at the lowest possible cost. But it is more than that - it is related to quality, to customer needs and to labour relations. In other words, productivity and good management are inseparable. Productivity is a result of motivation, and motivation thrives in a good climate. If management is to transform...

    Culture, Decision making, Management 2294  Words | 7  Pages

  • Responsive Design

    RESPONSIVE DESIGN WHAT IS RESPONSIVE DESIGN? Responsive web design (RWD) is a web design approach aimed at crafting sites to provide an optimal viewing experience—easy reading and navigation with a minimum of resizing, panning, and scrolling—across a wide range of devices (from desktop computer monitors to mobile phones). Mashable called 2013 the Year of Responsive Web Design Wikipedia WHY RESPONSIVE DESIGN? Nguồn: Report Nghiên cứu Người dùng Internet Việt Nam 2012 – Cimigo ...

    E-mail, Internet, Laptop 421  Words | 3  Pages

  • Culture

    Culture is one of the most important and basic concepts of sociology. In sociology culture has a specific meaning. The anthropologists believe that the behaviour which is meant is called culture. In other words the behavior which is transmitted to us by some one is called culture. The way of living, eating, wearing, singing, dancing and talking are all parts of a culture. In common parlance, the word culture, is understood to mean beautiful, refined or interesting. In sociology we use the word...

    Anthropology, Culture, Human 1326  Words | 6  Pages

  • Creating a Single School Culture to Reach Students

    Beach County are faced with a daunting task when creating a school community that reaches all students because of the immense diversity of the student population. A solution for school leaders to build a school community that recognizes education for all is to implement a Single School Culture system of approach. Dr. Alison Adler, Chief of Safety and Learning Environment for the School District of Palm Beach County, created Single School Culture, a new way to organize and run schools around the...

    Education, School, Teacher 910  Words | 3  Pages

  • Omnitel Pronto Italia- Creating Customer Value

    Marketing Management Case Analysis: OMNITEL PRONTO ITALIA, SHOWING HOW CUSTOMER VALUE CAN BE CREATED Diagnosis: Telecom Italia Mobile (TIM) had a monopoly over the Italian Communications Market. It generated 97% of Italy‟s 7.5% market penetration, also until Omnitel‟s entrance into the market because of the lack of the competition, TIM didn‟t incur the huge marketing costs. TIM‟s marketing strategy was primarily directed towards the uppers echelons of Italian society. Omnitel entered the market...

    Cellular network, Competitor analysis, Customer 1256  Words | 5  Pages

  • Customer Service

    Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude, Understanding the customer’s needs, Clear communication, Dealing with difficult customers, Business telephone etiquette, Customer service and technology, and Serving diverse populations. The essay provided also uses examples of these situations and may include...

    A Great Way to Care, Customer, Customer service 975  Words | 3  Pages

  • Ethical And Socially Responsive Business

     Ethical and Socially Responsive Business Felix Che Strayer University Course Title: BUSS100 Professor: Karen Hogler Due date: 03/016/2015 Ethical and Socially Responsive Business. A code of ethical conduct contains written morals to prevent misconduct within the workplace. Cheesecake Factory encourages employees to promote honest and ethical conduct both personally and professionally. It is important to stay compliant with both government laws and Cheesecake Factory’s guidelines. Cheesecake...

    Applied ethics, Business, Business ethics 814  Words | 5  Pages

  • Balancing Culture and Growth at Starbucks

    Balancing Culture and Growth at Starbucks | | Ahmed Younis S00016900Qusai Al-Attar S00013310 | 4/27/2011 | For Dr. Penny Mcdonald | 1. Starbucks' culture is mainly to be the "third place" for an individual after home and work. This kind of mind set explains a lot about what Starbucks wishes to represent for a customer. Starbucks wants to be part of a customer's life, immersed in his/her everyday routine. Part of Starbucks' culture as well...

    Customer, Howard Schultz, Social media 819  Words | 3  Pages

  • Service Culture

    LITERATURE REVIEW Service culture helps to define how the organisation learns and evolves from employees as well as customer knowledge, as delivering quality service is considered an essential strategy for success and survival in today’s competitive environment. “A Service Culture indicates that, for everyone in the provider organisation, customer satisfaction is the top priority and that service provider activities demonstrably contribute to the business objectives of the Customer.” (www.itilpeople.com/Glossary)...

    Customer service, Human resource management, Human resources 1181  Words | 4  Pages

  • Teamwork Culture

    Every company has its own "personality" or culture. For an organization to be successful over the long term, its culture needs to be managed effectively. Management Systems' culture management products or process are designed to help firms define our culture and understand how it affects behavior and organizational success. The process serves as input to the development of strategies for systematically managing culture as a competitive advantage. Besides, I think a manager is directly responsible...

    Management, Organization, Organizational culture 1210  Words | 4  Pages

  • ANZ and its culture

    items you have found tell you about the culture of your organization? ANZ Bank is among the top four corporate banks in Australia. With diverse and wide expansion of market the bank has developed the multicultural environment to support the employees and customers based on their ANZ values. Organizational culture on the ANZ’s view is to focus on the employees and customer’s values and molding according to employees and customer’s demand. Organization culture is a set of value, norms, standards for...

    Australia and New Zealand Banking Group, Culture, Customer 1679  Words | 5  Pages

  • Culture

    December, the 4th | Discussion of PPT slides and decision about who will present which part. | Discussion | The group leader was responsible to make a summary of the submitted individual tasks. Xiaofeng and Saikal Gerlach were responsible for the creating PPT Slides. Each group member is responsible for its individual task and has to present a part of the group presentation. The work was divided equally, the working atmosphere was relaxed, and due to good schedule everyone had enough time to prepare...

    Arab, Arabian Peninsula, Jordan 1831  Words | 6  Pages

  • Walmart's Organizational Culture

    elements of organizational culture that Sam Walton worked to instill in the associates that work for his company. Corporate culture is the system of shared actions, values, and beliefs that develops within an organization and guides the behavior of its members. It is also the formal and informal behaviors that a company and its employees adopt as their way of doing business. Many of Sam Walton's beliefs model these definitions of corporate culture, which is the part of the culture that appeals to me (Berg...

    Arkansas, Butler Brothers, Jim Walton 933  Words | 3  Pages

  • Culture Within Organizations: Southwest Airlines

    A culture is a set of values that are adopted by people who co-habit any place. It consists of shared traits and lifestyles. Within an organization, culture refers to values and norms that are prevalent throughout the workplace and amongst the employees. This includes their mannerisms, attitudes, and work ethic. Culture within an organization exerts control over the behavior of people. Growth and success of a company depends largely on the type of culture which is prevalent within an organization...

    Airline, Avianca, Customer 1815  Words | 5  Pages

  • Customer Service

    for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction...

    A Great Way to Care, Communication, Customer 2149  Words | 7  Pages

  • Organisational Culture

    Organizational Culture? Organizational culture refers to a system of shared assumptions, values, and beliefs that show employees what is appropriate and inappropriate behavior.[1] These values have a strong influence on employee behavior as well as organizational performance. In fact, the term organizational culture was made popular in the 1980s when Peters and Waterman’s best-selling book In Search of Excellence made the argument that company success could be attributed to an organizational culture that...

    Behavior, Culture, Morality 1326  Words | 4  Pages

  • Customer and Intuit

    and support people by uncovering latent needs, behaviors, and desires. They envision new companies and brands, and design the products, services, spaces, and interactive experiences that bring them to life. IDEO helps organizations build creative culture and the internal systems required to sustain innovation and launch new ventures. IDEO has been ranked as one of the most innovative companies in the world by business leaders in a global survey by Boston Consulting Group; Ranked #10 on Fast Company’s...

    Customer, Customer service, Design 1462  Words | 5  Pages

  • Customer

    a successful company should focus on its products and profits. But now, marketers tend to regard satisfying customer needs as one of the key elements of achieving success under contemporary marketing environment where is filled with fierce competition. This indicates that many firms nowadays always attempt to identify customer needs and concentrate its production and strategies on customer demand in order to survive in the market. This essay will firstly clarify the reasons behind the trend, which...

    Customer, Customer relationship management, Customer service 1421  Words | 6  Pages

  • Corporate Culture

    Nation, Channel 4), critically examine the extent to which corporate culture is used as an effective tool for the achievement of organizational goals. Corporate Culture is widely used in many organisations and has a variety of definitions. It has been defined by Koozes, Caldwell & Posner cited by Moorhead/Griffin, (1989:494) as: "a set of shared, enduring beliefs communicated through a variety of symbolic media, creating meaning in people's work lives." The argument to be taken in this...

    Edgar Schein, Management, Organization 2068  Words | 7  Pages

  • Starbucks: Organizational Culture Analysis

     Starbucks’ Strategy Suggest the key elements of Starbucks’ organizational culture that contributes to its success in a global economy. Indicate management’s role with creating and sustaining the organizational culture. Starbucks was originated in Seattle, Washington in 1971 in which the first shop was opened in Pike’s Place Market. Since then Starbucks has rapidly expanded to over 17,000 stores across the globe with shops in over 50 countries. In doing so Starbucks has become the leading...

    Caffeine, Coffee, Coffeehouse 1340  Words | 7  Pages

  • Culture illustrates the accepted norms

    Culture illustrates the accepted norms and values and traditional behaviour of a group. One definition of culture by Deal and Kennedy is “the way we do things around here”. However, culture also evolves over time. The culture of each country has its own beliefs, values and activities. In other words culture can be defined as an evolving set of collective beliefs, values and attitudes. Culture is a key component in business and has an impact on the strategic direction of business. Culture influences...

    Culture, Language, Literal translation 1543  Words | 7  Pages

  • 3m: a Culture Made for Innovation

    moved the company to St. Paul where 3M created some successful new inventions such as masking tape and cellophane tape (Goetz, 2011). 3M is known to have one of the most innovative work cultures. Over the years it has developed values and norms that are geared toward innovation. 3M believes its innovative work culture is a huge factor in its success. 3M Values To promote creativity and innovation, 3M has developed cultural values and norms that allow for employees to feel empowered, to experiment...

    3M, Culture, Instrumental value 1344  Words | 4  Pages

  • Customer Service of Mcdonald's

    McDonald’s customer services i. Introduction McDonald’s is the largest chain of fast food Corporation in the world, has become a global most valuable brands. The business began in 1940, with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino, California. Is the world's largest chain of hamburger fast food restaurants, serving more than 58 million customers daily. In addition to its signature restaurant chain, McDonald’s Corporation held a minority interest in Pret A Manger...

    Customer, Customer experience management, Customer relationship management 2041  Words | 6  Pages

  • Effects of Culture

    EFFECTS OF ORGANIZATIONAL CULTURE □ What is Organizational Culture? □ A single definition of organizational culture has proven to be very elusive. No one definition of organizational culture has emerged in the literature. One of the issues involving culture is that is defined both in terms of its causes and effect. □ Behavioral Control □ Most systems of social organization attempt to control the variability of member behavior. Whether it is a business organization, a...

    Behavior, Culture, Geert Hofstede 1165  Words | 6  Pages

  • Organizational Culture

    Chalitha Weerakkody - 1599 Organizational Culture Unilever Sri Lanka Organizational Behavior - Mr. Kishan Thomas MGT4250 What Is Organizational Culture? The common perception held by the members of the organization is called the organizational culture and it basically depicts a system of shared meaning. There are seven characteristics evolved around organizational culture which are, innovation and risk taking, attention to detail, outcome orientation, people orientation, team orientation...

    Culture, Innovation, Organization 1475  Words | 5  Pages

  • Culture

    Racist' Halloween costumes stir debate Ohio university group's 'We're a culture, not a costume' campaign goes viral By Marlene Habib, CBC News  Posted: Oct 27, 2011 6:23 AM ET  Last Updated: Oct 27, 2011 6:18 AM ET [pic]A poster campaign by Ohio University's Students Teaching About Racism in Society fights the use of Halloween costumes that stereotype ethnic groups and cultures. (Ohio University's Students Teaching About Racism in Society) | | | | |Facebook...

    Costume, Ethnic group, Halloween 1044  Words | 5  Pages

  • Organizational Culture

    Strong/weak cultures Strong culture is said to exist where staff respond to stimulus because of their alignment to organizational values. In such environments, strong cultures help firms operate like well-oiled machines, engaging in outstanding execution with only minor adjustments to existing procedures as needed. Conversely, there is weak culture where there is little alignment with organizational values, and control must be exercised through extensive procedures and bureaucracy. Research shows...

    Culture, Edgar Schein, Organization 1961  Words | 6  Pages

  • The Organizational Culture That Exists Within Google

    The Organizational Culture that Exists Within Google Google has one of the most interesting organizational cultures. They are not only one of the fastest and most useful web search engines around; they are also one of the top 100 companies to work for according to Fortune (2007). Google strives to have the fastest, most reliable search engine on the web and in order to accomplish this; Google has to hire employees that are the best in their technological field. Google rewards their employee's...

    Employment, Google, Organizational culture 927  Words | 3  Pages

  • Organization Culture

    Management Essay Organization Culture Introduction: In this essay, I will firstly discuss the issue of culture metaphor developed by Morgan in 1986; secondly, the effect of organization culture on the design of organization structure and national culture on organization culture will be analyzed. Lastly, I will comment on the ways of power exist in an organization. Culture metaphor There are many theories and perspectives people can take to study and design an organization. Since it is...

    Culture, Geert Hofstede, Management 1636  Words | 5  Pages

  • Customer Service

    Providing customer service Since our restaurant can exists only because of customers, and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food, beverage and service. Without our customer we don’t have a restaurant, they are the only reason we are here. As a result, taking care of our customers is our highest priority, in fact a privilege, never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints...

    Complaint, Customer, Customer service 1260  Words | 5  Pages

  • Four Seasons: Organizational Culture and CRM

    organizational culture at Four Seasons contribute to its CRM?  Organizational Culture A single definition of organizational culture has proven to be very elusive. No one definition of organizational culture has emerged in the literature. One of the issues involving culture is that is defined both in terms of its causes and effect. For example, these are the two ways in which cultures often defined. Outcomes Defining culture as a manifest pattern of behavior- Many people use the term culture to describe...

    Culture, Customer relationship management, Customer service 1561  Words | 6  Pages

  • Organizational Culture

    kitchen, laundry, office with their individual showcase. The company had a fundamental HR philosophy behind their ongoing success. Their philosophy was reflected in their activities and practice used which helped to develop an excellent organizational culture. The company provided huge effort and time to recruit and select employees by HR staffs. The firm spent enough time training its employee. They paid higher salary than other retail stores. The company was committed to provide excellent career opportunity...

    Employment, Human resource management, Job interview 1852  Words | 7  Pages

  • Starbucks: Delivering Customer Service

    STARBUCKS: DELIVERING CUSTOMER SERVICE Background Case P.1  According to their data, Starbucks are not always meeting our customers’ expectations in the area of customer satisfaction. They came up with a plan to invest an additional $40 million annually in the company’s 4,500 stores, which would allow each store to add the equivalent of 20 hours of labor a week. The idea is to improve speed of service and thereby increase customer satisfaction. P.1  Day, Starbucks’ senior vice president of...

    Coffee, Coffeehouse, Drink 2344  Words | 6  Pages

  • Customer Loyalty

    business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is: quality of product or service leads to customer satisfaction, which leads to customer loyalty, which leads to profitability. Contents [hide] 1 The service quality model 2 Expanded models 3 Data collection 4 See...

    Business models, Business terms, Customer loyalty programs 1401  Words | 5  Pages

  • Customer Delight in Banking Sector

    CUSTOMER DELIGHT IN BANKING SECTOR Introduction: Banks play an important role in the economy of any country. A sound and healthy banking system is a must for sustainable economic acceleration. Banks occupy a firm strategic position in the monetary and fiscal system of a country. As the world is changing and economies are growing; banks have undergone far-reaching changes in terms of its operations and functions it performs. The foundation of the banking sector is its customers. Customer delight...

    Bank, Customer, Financial services 806  Words | 3  Pages

  • Create a Customer Centric Culture

     Create a Customer Centric Culture Table of Contents Cover page .…………………………………………………….…….……….1 Table of Contents .....…………………………………………………..…………….2 Abstract …..…………………………………………….………………….3 Define the customer service culture ……………6 Communicate the culture …..……….10 Recruit to grow the culture ….….…….14 Empower Employees .…………..19 Visible and Accessible ….………..23 Recognize and reward action …………...27 Conclusion...

    Business, Customer, Customer service 2672  Words | 8  Pages

  • Report: the Dark Side of Customer Analytics

    REPORT: THE DARK SIDE OF CUSTOMER ANALYTICS JAIRO PALACIOS DANIEL TIRADO This case is about an insurance company that has a dark side in their organizational culture and manage their customer’s data in an irresponsible way in order to succeed. PROFESSOR JORGE ANDRÉS ALVARADO UNIVERSIDAD DE LA SABANA MARKETING INFORMATION SYSTEMS BOGOTA D.C AMLI 2011 1. How can these companies handle the customer data responsibly? Source: http://www.webdesignbognorregis. The use of data...

    Aristotle, Customer, Dark side 727  Words | 3  Pages

  • Organizational Environments and Cultures

    ------------------------------------------------- PRINCIPLES OF MANAGEMENT ------------------------------------------------- CHAPTER 3: ORGANIZATIONAL ENVIRONMENTS AND CULTURES 1. HOW CHANGING ENVIRONMENTS AFFECT ORGANIZATIONS * Environmental change: The rate at which a company’s general and specific environment changes * Stable environments: the rate of environmental change is slow * Dynamic environments: the rate of environmental change is fast * Punctuated equilibrium...

    Environment, Environmentalism, Natural environment 880  Words | 4  Pages

  • Customer Service

    Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer, it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors, and making them feel welcome, excited and valued.” (http://www.rmg.co.uk) Who are...

    Consultative selling, Customer, Customer service 1631  Words | 5  Pages

  • Customer Value Marketing

    report based on the study of “Customer Value Marketing” starts with introduction section. We have mentioned the contents of the study in objectives of the report section. The methodology section deals with the means of preparation of this report and the processes that we have followed. Then the report describes the theoretical aspects of the study in the literature review. This section mainly consists of brief description about different important topics about customer value marketing. Finally in...

    Business terms, Consumer behaviour, Customer lifetime value 1775  Words | 7  Pages

  • Organizational Culture

    Organizational Culture Huawei launched its “Huawei Basic Law” in 1998. This law makes every details into formal regulations on the basis of summing up its own development experience. It aims to make Huawei’s development plan and to determine Huawei's second pioneering concepts, strategies, principles and basic policies. Huawei's corporate culture embodies its "core values." Huawei's Basic Law" clearly stated its core values which are the pursuits of the following aspect: customers in the electronic...

    Huawei, Human resource management, Human resources 2045  Words | 7  Pages

  • Integrating Culture and Diversity in Decision Making

    Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile BUS 520 - Dr. Joy Lee Story August 3, 2013 1. Provide a brief (1 paragraph) description of the organization you chose to research. Zappos was founded in 1999 during the dotcom boom by Nick Swinmurn [ (Twitchell, 2009) ] on a quest to buy a pair of sneakers at a local mall. It has grown in to a 1.2 billion dollar subsidiary of Amazon.com and a leading on-line provider of everything from shoes...

    Customer, Customer service, Organizational culture 1128  Words | 3  Pages

  • Customer Perceived Value

    Customers will buy from the firm that they see as offering the highest perceived value . Customer perceived value (CPV) is the difference between the prospective customer’s evaluation of all the benefits and all the costs of an offering and the perceived alternatives. Total customer value is the perceived monetary value of the bundle or economic, functional, and psychological benefits customers expect from a given market offering. Total customer cost is the bundle of costs customers expect to...

    Cost, Costs, Microeconomics 897  Words | 3  Pages

  • Culture

    Ch. 2 Characteristics of Culture The Concept of CultureCulture is Learned Culture is SharedCulture is Based on Symbols Culture Gives Meaning to Reality Functions of CultureCulture and Change Ethnocentrism and Cultural Relativism What is Culture? Superstructure: Superstructure A culture’s worldview, including morals and values, oftentimes grounded in religion Social structure: structure The rule-governed relationships—with all their rights and obligations—that hold members of a society...

    Anthropology, Cultural anthropology, Cultural relativism 564  Words | 9  Pages

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