Chapter 7 Study Questions 1. What is meant by the term service breakdown? a. the product or service selivered fails to meet customers expectations 2. What causes customers to become dissatisfied? a. when a product or service fails to meet the customers wants or need or does not live up to advertised promises or standards. 3. What can you use to deal with angry customers? a. be positive b. acknowledge the customer’s feeling or anger c. reassure d. remain objective
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ANSWERS TO END-OF-CHAPTER QUESTIONS 14-2 The two principal reasons for holding cash are for transac¬tions and compensating balances. The target cash balance is not equal to the sum of the holdings for each reason because the same money can often partially satisfy both motives. 14-4 The four elements in a firm’s credit policy are (1) credit standards‚ (2) credit period‚ (3) discount policy‚ and (4) collection policy. The firm is not required to accept the credit policies employed by its
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Discussion Questions 1-7 pg. 284 1. Discuss why many information technology professionals may overlook project cost management and how this might affect completing projects within budget. Information technology projects have a poor track record in meeting budget goals. There is an average cost overrun for unsuccessful IT projects ranging from 180 to 56%. There is room for improvement in meeting cost goals for IT projects. 2. Explain some of the basic principles of cost management‚ such as
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Chap 7 assignment questions 1- Adolescents strive for more freedom to make independent decisions. From what you have learned about the adolescent brain and from this chapter’s discussion about cognition‚ what are some of the factors that influence decision making (both good and bad) in this age group? Obviously‚ regarding what I have learned about the adolescent brain‚ and when I consider what I have studied from the precedent chapter it is questionable to think that adolescent can make as such
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3. Explain why some futures contracts may be more suitable than others for hedging exposure to interest rate risk. 4. Will speculators buy or sell Treasury bind futures contracts if they expect interest rates to increase? Why? 7. Financial assets- Would it be more like to be adversely affected by an increase or a decrease in interest rates? Should it purchase or sell interest rate futures contracts in order to hedge its exposure? 8. Financial liabilities- Would it be more
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first social smile generally occur? in preattachment phase (2mos) | | | What does Bowlby mean by attachment in the making? when infants show a slight preference for their primary caregiver | | | What is clear-cut (or focused) attachment? 7/8 mos. through toddlerhood: baby the need to have a caregiver physically close | | | What does separation anxiety signal? clear-cut attachemt phase | | | When do children develop separation anxiety? clear-cut attachemt phase | |
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Lab 7 worksheet Employing Security Concepts This lab contains the following exercises: Exercise 7.1 Using Naming Standards and Secure Passwords Exercise 7.2 Employing Administrator Account Security Exercise 7.3 Delegating Administrative Responsibility Estimated lab time: 55 minutes Exercise 7.2 Employing Administrator Account Security Overview You must demonstrate the various methods for using the runas utility to allow administrators to reduce the exposure of administrative accounts. Completion
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Chapter 6 & 7 Reading Questions Answer the following reading questions in about 3-5 sentences each. The charts can be filled in with phrases rather than sentences. Type your answers under each question. Do not delete the question. Do not rename the document. They are due Thursday‚ September 7 with an assessment for chapters 6 & 7 on Friday‚ September 8. You must complete the assignment on Google Classroom and submit it using the “turn in” button by 11:59 PM Thursday‚ September 7. You must also submit
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ANSWERS TO END-OF-CHAPTER 16 QUESTIONS 16-1 The U.S. dollar. The primary reason for using the dollar was that it provided a relatively stable benchmark‚ and it was accepted universally for transactions. 16-2 Under the fixed exchange rate system‚ the fluctuations were limited to +1 percent and -1 percent. Under the floating exchange rate system‚ there are no agreed-upon limits. Currently‚ the 12 countries making up the EMU have their national currencies fixed to the euro; however‚ the
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Answers to Questions for Review 1. (Market Structure) Define market structure. What factors are considered in determining the market structure of a particular industry Market structure refers to the important features that determine the level of competition in an industry. These factors include (a) the number of buyers and sellers‚ (b) the products degree of uniformity‚ (c) the ease with which new firms enter or old firms exit the market‚ and (d) the ways in which firms in the industry compete
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