reliability‚ responsiveness‚ competence‚ access‚ courtesy‚ communication‚ credibility‚ security‚ understanding the customer and tangibles. As Director Operation for Airport‚ the above SERVQUAL is very important to ensure our service quality for Airport is at higher position . Consistently make comparison with previous achievement will help to achieve more and more better marks for survey 2. SERVQUAL MODEL FOR AIRPORT OPERATION 2.1. Reliability How to show that we are reliable to our customer? We
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AIRSIDE & AIRFIELD -airport is a complex intermodal transportation facility: air‚ roads‚ rail‚ water (planes‚ cars‚ busses‚ boats‚ trucks‚ subways…) -airport provides air transportation services to people and cargo‚ and other services to aircraft like maintenance‚ fuel‚ catering‚ cleaning etc -remember the intense regulations? Airport related FAR’s: 71‚73‚75‚77‚91‚93‚95‚97‚99‚101‚103‚105‚150‚155‚157‚161 -airspace designation‚ air traffic & operating rules‚ environmental rules‚ funding rules‚ and
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speak. Arabian and Islamic people are the most discriminated group of people in America and possibly the whole world. The reason for this is the terrorist attacks that have been occurring more often‚ the most major event that happened lately was 9/11. 9/11 was when four airplanes were high jacked by radical Islamic terrorists and flew two of the planes into
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separate teams of terrorists from the Middle East‚ all operating from inside the U.S. Each team had boarded an early-morning flight‚ posing as passengers‚ then forcibly commandeered the aircraft. Two fully-fueled jumbo jets‚ American Airlines Flight 11 carrying 92 persons and United Airlines Flight 175 carrying 65 persons‚ had departed Boston for Los Angeles. Both jets were diverted by the hijackers to New York City where they were piloted by the terrorists themselves into the Twin Towers of the World
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In 2001‚ George W. Bush gave a speech to Congress after the terrorist attack on 9/11. Although I was 10 years old and unable to understand everything then‚ I am able to understand them now. And as an American citizen I stand by Bush wanting to keep America free and the world a safe place for all human’s to live in. Bush gave this speech on September 20‚ 2001. Nine days after America had been attacked by terrorists. Bush makes sure to thank many people‚ including all of America for pulling together
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We surely all have some knowledge of what happened on September 11‚ 2001‚ but do any of us recall any memories of the day? I had just turned 2 a week before the terrorist attacks on the twin towers. Yet‚ I vividly remember some of the details of what happened that day. Around 7:30 in the morning‚ I had been dropped off at daycare‚ as my mom worked at the grade school and my dad worked construction. My babysitter had liked to watch the news while we ate breakfast. All too quickly‚ it became evident
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1 AIRPORT PLANNING 1.1 General Airport planning requires more intensive study and fore thought as compared to planning of other modes of transport. This is because aviation is the most dynamic industry and its forecast is quite complex. Planning is a specialized phase of air development before design can begin. The most efficient plan for an airport is that which provides the required capacity for aircrafts‚ passenger cargo‚ and vehicle movements‚ with maximum passenger‚ operator &
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Name Course Instructor Date Cause and effect of September 11‚ 2001 terrorist attack Although often caused by nature‚ disasters can have human origins. Often it is the unpredictability of such disasters that causes fear‚ confusion and stress that have a lasting effect on the affected community. In recent history‚ the Sept 11th terrorist attack is one such example. This paper will examine the terrorists’ motivation towards committing the attack and the effect it had on the American
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ASSIGNMENT “Airport Privatization in India –Emerging Legal issues” * SLT RICHA GIRI Introduction The business of owning and managing airports‚ once considered a safe haven‚ is challenging even the best managers. Higher fuel prices and an economic downturn that started in the United States and is spreading to other countries are reducing demand for air travel and causing airlines to make deep cuts in capacity. While the impacts of these trends vary widely by airport and region
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Mastering Airport Retail Roadmap to New Industry Standards Contents Executive Summary ........................................................ 1 Demand Dynamics and Offer Development Securing Strong Market Growth ................................... 2 Key Success Factors for Optimizing Airport and Operator Performance ............................... 4 Focus on Operator’s Financial Robustness‚ Offer Flexibility and Operational Performance ............. 8 New Industry Standards Creating Turbulence
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