------------------------------------------------- SERVICE QUALITY GAP IN RESTAURANTS IN VARANASI Under the Guidance of Dr. Ashutosh Mohan By:- Prachi Prabha Chauhan(31) Jitendra Singh(19) MBA-IB (2010-2012) INTRODUCTION The restaurant industry is a demanding sector that stresses the provision of high-level customer service and continuous quality improvement. As lifestyles change and dining out becomes more and more commonplace‚ customers desire new flavors‚ comfortable ambience and pleasant
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Cook/Chill Centralized Food Service in Corrections By Louise E. Mathews‚ Chief of Food Services‚ San Diego County‚ California‚ Sheriffs Department capacity of 2‚345. In 1989‚ these facilities were holding up to 4‚500 inmates-and the numbers were climbing-giving San Diego the dubious distinction of being the most overcrowded system in the country. To determine more effective ways of handling the increasing number of inmates‚ the county commissioned two external feasibility studies (1985 and 1989)‚ as
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Analyzing a Chili’s restaurant: Step 1: At what amount in total cost in food and labor will you need to spend to break even in a Chili’s restaurant if you average sales are at $80‚000? * Variable 1: 30% of your total cost is food * Example: Purchases $500 * Beginning Inventory $750 * Ending Inventory $625 * = $500 + $125 = $625 Cost of Food Sales * FOOD COST PERCENTAGE Food Cost = Cost of Food Sales / Food Sales Example Food Cost = $625 /$1
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Ordering food in a restaurant Nowadays more and more people are choosing to have a meal out in a restaurant. There a re several reasons for this. One of them is a desire to spend better time in a comfortable atmosphere rather than prepare food at home. But it’s highly important for restaurant lovers not to forget about table manners speaking nothing about the right way to order food. Students and office workers get used to eating at their canteens so they just help themselves with whatever they
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Program & Batch: | PGDM-2012-14 | Term: | V | Course Name: | Service Operations Management | Name of the faculty: | G.D.Sardana | Topic/ Title : | Compare the operational models to create service quality McDonalds‚ Dominos‚ Sub-Way | Original or Revised Write-up: | Original | Group Number: | 2 | Contact No. and email of Group Coordinator: | 7503139250 and praveen7488@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 12 FN - 058 | Himika Chaudhary | | 2 | 12FN-074
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Fabio Souza 25 May 2013 Fast Food Restaurants Americas number one and most famous invention of all time the almighty fast food and its various different types of as what I consider “snacks” that are made into meals with a side of French fries and a soda that is quite a bit too large to wash all that salty goodness down‚ but luckily for some it really doesn’t end with just hamburgers and French fries this array of options spams out from the very basic hamburger to knockoff Mexican dishes to
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Between “Four Seasons Canary Wharf hotel” and “The Tea and Sympathy Restaurant and Café” This essay will focus on the different approaches to quality management of two well-known organizations‚ the “Four Seasons Canary Wharf hotel” and “The Tea and Sympathy Restaurant and Café” situated in New York City’s west village. By analyzing both cases with the workings of Total Quality Management (TQM) and Service Quality. The Four Seasons first hotel was opened 40 years ago and they
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What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
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(3) Php 271- Php 290 (2) Php 251- Php 270 Are you willing to try our Stuffed Squid? (1) Yes (2) No 18. Please rate the following attributes based on their importance in a grilled restaurant. Please encircle your answer. 1 being the lowest and 4 being the highest Ambiance 1 2 3 4 Parking 1 2 3 4 Fast customer service 1 2 3 4 Ventilation 1 2 3 4 THANK YOU! We gathered 403 responses and each of the questions has its own corresponding answers and results from which we tallied. The results
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History of Food Service Management Food service industry in action From the street vendors and caterers of ancient Rome to the modern food service industry‚ food service skills have traditionally been taught through apprenticeship. Many colleges offer food service management programs‚ but 66 percent of people currently working as servers and managers hold a high school diploma or less and were trained on the job. Sweeping changes in how food is shipped‚ stored and prepared mean that food service
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