employed by NAO in 1985‚ most handled both call-backs and preventive maintenance. According to NAO OTIS could save up to $5 million by reducing call-backs which centralized system could make possible achieve Q2: How was value created in this model? OTISLINE proved to be greatly beneficial to the company in terms of following value propositions- 1. Responsiveness: Fact: Reduced response
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manufacturing/service industry (OTISLINE Case). 1. IT provided OTISLINE with competitive advantage in elevators service sector as based they were able to build a centralized ‚ reliable‚ efficient‚ high quality‚ faster responsive customer service system. 2. The same infrastructure for OTISLINE was used across different value chain to enhance the productivity of elevator sales representative and service mechanics groups‚ ex NES application could be connect by calling OTISLINE. 3. Top of the line
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OTISLINE Implementation We can comfortably divide the implementation of OTISLINE in two parts. One would be the installation and upgradation of infrastructure and the other would be efficient training of the staff. These two aspects were key to the success of OTISLINE in achieving their target of improving service quality to customers and increasing the visibility of their service business. In terms of infrastructure a free toll free number was made available through which customers could connect
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conceived the idea of Otisline. What would be your arguments to convince the management for investing in this project? Ans: There exist cut-throat competition for new equipment sales and service of elevators in US market. We have been facing neck to neck competition from our competitors like Westinghouse‚ Fujitec‚ Schindler etc. In order to gain an advantage over the competitors in the high profit generating services department we must switch to better technology i.e. OTISLINE. Following are the
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Otis Case Study Background Otis Elevator Company has been a worldwide industry leader in manufacturing‚ installation and maintenance of elevators‚ escalators and moving walkways‚ for more than 15 years (Otis‚ 2012). Elisha Graves Otis founded the company in 1853 (McFarlan & Delacey‚ 2005)‚ and it became a subsidiary of United Technologies Corporation (UTC) in 1976 (Otis‚ 2012). UTC is “a leading provider to the aerospace and building system industries worldwide” (McFarlan & Delacey‚ 2005)‚ and Otis
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DES4170 Global Logistics Management Team 1 Paper Topic: Otis Elevator Q1. What kind of company is Otis? The Otis Elevator‚ a subsidiary of the United Technologies‚ was founded by Elisha Graves Otis. Ever since the first ‘safety-brake elevator’ being sold in 1853‚ Otis has been the leader of the elevator industry for more than 150 years. The core business of Otis is to design‚ manufacture‚ install elevators‚ escalators and moving walkways and provide services worldwide. With its engineering headquarters
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• Compare the two cases in terms of methods‚ costs (if applicable)‚ and effectiveness of the outcomes (3 points). Both cases are a form of an alert identification subsystem belonging to the parent HELP System. Furthermore‚ both cases did not explicitly state vocabulary and ontology used. However‚ I can infer based on my knowledge in the field now that diseases‚ diagnoses‚ laboratory and procedures follow ICD 10‚ SNOMED‚ LOINC and CPT ontology for coding and that interoperability is achieved by
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Case Study Case study methods involve Systematically gathering enough information about a particular person‚ social setting‚ event‚ or group to permit the researcher to effectively understand how it operates or functions. Case studies may focus on an individual‚ a group‚ or an entire community and may utilize a number of data technologies such as life stories‚ documents‚ oral histories‚ in-depth interviews‚ and participant observation. Types of case studies Stake (1995) suggests that researchers
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Introduction to Case Study by Winston Tellis+ The Qualitative Report‚ Volume 3‚ Number 2‚ July‚ 1997 (http://www.nova.edu/ssss/QR/QR3-2/tellis1.html) -------------------------------------------------------------------------------- Abstract This paper is the first of a series of three articles relating to a case study conducted at Fairfield University to assess aspects of the rapid introduction of Information Technology at the institution. This article deals with the nature of the problem
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Case Study Presenting a case to a teacher is same as presenting it in front of a jury. You need to have structured and solid arguments to convince the jury (teacher‚ in your case) and prove your point. If you are an excellent lawyer‚ you can even convince the jury that your defendant is not guilty even if he is (not ethical‚ of course). The bottom line is: you need to structure your case analysis. Although every case analysis more or less follows the same pattern; there is a slight variation depending
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