Leontios Filotheou 36 Parthenonos Street‚ Apt 203 Strovolos 2021 Nicosia Cyprus +357 99 611079 Leontios.philotheou@cytanet.com.cy Paper presented at the 2007 POMS College of Service Operations ABSTRACT In this paper‚ the results of a study using an adapted version of Parasuraman et al’s (1988) SERVQUAL questionnaire‚ administered in three‚ 4* hotels in Cyprus to samples of both guests and hotel staff‚ will be presented. The aims of the survey were to identify shortcomings in the
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E-commerce‚ in the popular sense‚ can be defined as: the use of the Internet and the Web to conduct business transactions. A more technical definition would be: e-commerce involves digitally enabled commercial transactions between and among organizations and individuals. Ecommerce differs from e-business in that no commercial transaction‚ an exchange of value across organizational or individual boundaries‚ takes place in e-business. E-business is the digital enablement of transactions and
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Our business activities in Oman is Downstream‚ fuel and lubricants marketing. We aim to be the leading fuel marketing company in Oman‚ meeting the energy requirements and contributing to the economic prosperity of Oman and our customers in an environmentally and socially responsible manner. Shell has been active in the Sultanate of Oman since 1958. Our business activities in Oman are fuel and lubricants marketing. Our main offices in Oman are based in Muscat – Mina Al Fahal. Our values Our core
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• A team member who does not submit his or her portion of an assignment When you are a part of a team it is important to understand that your actions‚ or lack of actions‚ affect the entire team. A team leader makes assignments for portions of a project to be completed in order for the entire project to be completed on time and ensure that one person on the team isn’t doing more than they can handle. When a member of the team does not do what they were assigned‚ the rest of the team has to pick up
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12) Leslee Supeene recently joined the firm of Moses‚ Denson‚ and Etchevery (MDE). She discovered that one of her closest friends is the controller in a client company of MDE. She is advising MDE of this information. Which threat to her independence will she be addressing? A) self-interest threat B) self-review threat C) familiarity threat D) advocacy threat 18) Professional scepticism requires: A) that every management representation be substantiated with supporting documentation
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Knowing the Importance of Good Writing Skills The purpose for writing a play‚ document‚ or even a letter identifies the reason “why”. You may write a play to get noticed by a producer. There are four main purposes to writing and they are to summarize‚ to analyze‚ to synthesize‚ and to evaluate. Your audience will always depend on the group of people or individual you will be speaking too or who will be watching you‚ weather you are acting in a play or speaking at a family reunion. You do not have
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What are the responsibilities of the board of directors? Please provide an example of a board of directors that did not meet its responsibility. Laws and standards defining the responsibilities of the board of directors differ from one country to another. In the US companies must comply with the laws in which the company was incorporated. Many countries agree on what the most important responsibilities of the board of directors are. Setting corporate strategy‚ overall direction‚ mission or vision
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McKinsey Case Study Analysis � PAGE �1� McKinsey Case Study Analysis � McKinsey and Co. Case Study Analysis This paper applies the management by objective (MBO) philosophy of Peter Drucker to the case study analysis of McKinsey and Company (McKinsey). Founded in 1926 by James "Mac" McKinsey‚ a University of Chicago professor‚ the firm started as an accounting and engineering consultancy agency‚ which experienced rapid growth. This paper is a plan that outlines key aspects of MBO and how it will
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NETFLIX Case Study Analysis [Author] Abstract [Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.] Summary The CEO of Netflix‚ Reed Hastings had a vision to provide home movie service which would be more enjoyable and satisfying to the customers‚ as opposed to the traditional rental of home movies. As this idea came in the late nineties‚ it was something innovative and had great potential. The operational strategy and business model
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Case Study Analysis University of Phoenix Essentials of College Writing COMM 215 Dorothy Filip November 21‚ 2009 Case Study Analysis ABC‚ Inc. has experienced an uncomfortable situation in which a scheduled training and hiring of new recruits could not be completed. Through better communication and organization‚ such situations can be avoided in the future. Background ABC‚ Inc. is a pharmaceutical company that makes and research biological equipment. Its new campus recruiter‚ Carl Robins
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