OPENING CASE QUESTIONS Information Systems are Central at Grocery Gateway 1. What information systems are used at Grocery Gateway to help them make decisions? Would you classify these systems as TPS‚ DSS‚ or EIS? * The web site acts as a TPS as it supports customer transactions. * Logistic Management System is a mostly a DSS with some aspects of an EIS incorporated into it as analyzing some of its data can lead to strategic decisions. 2. How do these systems support operational‚
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OPER3160 Grocery Gateway Case Study Executive Summary To: Al Sellery‚ CEO‚ Claude Germain‚ Chief Operating Officer From: Dominique Van Voorhis‚ Vice-President of Industrial Engineering and Operations Systems Subject: Customer Delivery Operations Issue: Grocery Gateway would like to increase their deliveries from 2.7 to 4 per hour and provide recommendations for improving and optimizing the delivery operations. To optimize delivery operations‚ two solutions are recommended. One‚ an upgrade to the
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Grocery Gateway: Customer Delivery Operations Background: Grocery Gateway was founded in 1997‚ by Bill Ni Nardo. In 2001‚ Grocery Gateway was Canada’s largest direct online grocer‚ providing a selection of 6‚500 items from the GroceryGateway.com website. Nature of the Business: Grocery Gateway offers food products with a delivery service competing in the grocery industry. The service is offered to residents in the Greater Toronto Area (GTA)‚ which is the largest urban area in Canada.
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Problem Statement Grocery Gateway would like to increase their deliveries from 2.7 to 4 per hour. Dominique Van Voorhis‚ vice president of industrial engineering and operations systems‚ must provide recommendations for improving and optimizing the delivery operations. Situation Analysis Background Grocery Gateway‚ founded in 1997 by Bill Nardo‚ is Canada’s largest direct online grocer and provides its services to residents of the Greater Toronto area (GTA). The company provides approximately
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of six branches‚ Plaza Grocery‚ in the metropolitan area. Mr. Holden’s recently been swamped with problems regarding his employees‚ specifically the stock employees considering they are paid according to what is stated in the hourly wage rate in the Federal Law. He observed that they are not efficient and effective enough in their jobs‚ which resulted to empty shelves and slow service most of the time. He also had a hard time in obtaining enough applicants for Plaza Grocery and worse is his employees
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The company‚ originally called Gateway 2000‚ was founded in 1985 in an Iowa farmhouse by Ted Waitt‚ the son of a fourth-generation Iowa cattleman. Gateway’s Agency History 1993 to 1998 Until 1993‚ Gateway 2000 relied solely on print advertising that was produced in house. A few months later the agency introduced a campaign theme saying Gateway goes "From South Dakota to the rescue." An agency executive explained the rationale behind the campaign by noting that "South Dakota is a state of
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Final Summary Paper Gateway was a class that I thought had some moments where it was very useful and others that I didn’t think were as helpful. You and Emily are very approachable people‚ and I feel that if I had a problem or question‚ I could talk to either of you and y’all would be more than willing to help. Overall‚ I’m happy with the class‚ and I think that other freshman students need to consider taking it. I felt that the textbooks readings weren’t necessary for the class. You could not
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Case Overview and Key Issue Grocery Checkout Inc. (GCO)‚ an online grocery delivery service was founded in 2005 by Nathan Felder and his fellow teammates at the University of Western Ontario (Western) as part of their business project. Recently‚ investors of GCO have been pressuring Felder continually for faster growth‚ and he has a number of growth approaches under consideration. As the co-founder and chief executive officer (CEO)‚ Felder wanted to reflect on which option would be the best fit
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miscellaneous retail jobs as a grocery clerk and door to door salesman. Kroger invested his lifesavings of $372 along with Branagan and opened the Great Western Tea Company in 1883. In the early 1900’s Kroger noticed that there were no grocers who sold meats and breads in the same place (The Kroger Company‚ 2018). Kroger used this opportunity to begin baking its own bread. As a result in 1902‚ The Great Western Tea company became incorporated as The Kroger Grocery and Baking Company. The company’s
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Gateway Arch: The Westward Experience Situated downtown on the riverfront in St. Louis‚ Missouri‚ sits The Gateway Arch‚ a grand‚ luminous‚ stainless steel monument that symbolizes Missouri’s role as the ‘Gateway to the West’. Overlooking the Mississippi River‚ the Arch is a popular tourist attraction and one of the most well known landmarks in Missouri. Each year four million visitors come to lay eyes on this world famous structure. I will elaborate on the Arch’s significance‚ history‚ and
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