McDonalds SWOT analysis 2013 Strengths Location‚ commercial/high density areas. Efficiency & speed. Reasonably priced menu. Standard/ quality/ reliability. Friendly customer orientated staff. Largest fast food market share in the world. Children targeting. Weaknesses Negative publicity Unhealthy food menu. High employee turnover. Competition. Opportunities Maturity → New markets Home delivery service. Threats Other local fast food chains. Lawsuits against McDonalds. Strengths
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Local Marketing and Customer Relationship Management Objectives • CRM • Trust Models for Managing Relationships • Brand Communities • Customer Experience Management • Measuring and managing to build customer value • Building Loyalty • Implementation Process Tony Hsiesh Pamela Danzinger Session 1: Principles of Customer Relationship Management Customers: Most Valuable Asset = Good-will => if somebody is your customer today then they will continue to be your customer tomorrow
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MCDONALD’S LEADERSHIP PRACTICES McDonald’s: a name synonymous with fast food‚ quality and innovation. McDonald’s is known worldwide for its Golden Arches symbol and its mascot‚ Ronald McDonald. Two brothers from Southern California‚ Dick and Maurice McDonald‚ started operating a hot dog/hamburger stand at the Monrovia Airport. Eventually outgrowing that location‚ they moved the stand to San Bernadino. Realizing that hamburgers were their most popular product‚ the brothers reinvented their
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could be a great choice because the company claims they are working with the best suppliers‚ and provide the best quality food for their customers. McDonald’s also provides free toys to children with the Happy Meals which are targeted to children. McDonald ’s started selling Happy Meals with free toys targeted at children in the 1970s. The Happy Meal is generally a hamburger‚ french fries‚ and sugar drink that is high in sodium‚ fat‚ and calories. However‚ to eat a Happy Meal makes children happy‚
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Running Head: MARKETING SWOT Analysis Answer 1. The company so selected for the sake of carrying upon SWOT Analysis is McDonalds. The company is found to run its food outlets all around the globe. It basically deals in fast-foods. The customers serve to be the main aspect for the company. It used to collect feedback from the customers on a regular basis. The SWOT Analysis is the tool that is used from the point of developing pertinent knowledge about company’s position in the market. From this
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for McDonald’s” Jill McDonald 2007. In 2007‚ the world’s biggest burger chain recorded its best sales in 10 years‚ leaving its UK balance sheet looking even healthier than in its homeland. More than 88 million visits were made to McDonald’s UK branches in December 2007‚ up nearly 10 million year on year‚ and an additional‚ 320‚000 customers visited its 1200 high street restaurants and drive–thru’s. (Jill McDonald senior vice-president and chief marketing officer of McDonalds) According to an annual
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UPS competes globally with information technology Case study questions 1-The inputs of the UPS’s package tracking system are the shipping information on the package label. The processing is done by the bar code devices that will transform these inputs into outputs which are the data about the progress of the packages displayed on computers in the customer service department and on the UPS website 2-UPS uses the following technologies the scannable bar-coded label attached to a package‚ the
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to its competition in restaurant peer group‚ reflecting the low risk demonstrated by the rebounding of its financials‚ profitability and financial health as listed in Morningstar’s report. Mostly‚ I have faith in MCD’s continuity and consistency. While each of the three reports is not the same‚ they all relay the similar facts that MCD has positive working capital along with a wide moat of reserves to keep a fair amount of growth. I calculated 20% IRR with S&P’s financials and a conservative 18%
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McDonalds Appraisal System Question 1 & 2: McDonalds use a 360 degree appraisal system (Ward 1995) where all the information on performance and feedback is derived from a number of stakeholders within the company. The existence of an appraisal program indicates to an employee that the organisation is genuinely interested in their individual performance and development. This alone can have a positive influence on the individual’s sense of worth‚ commitment and belonging. McDonald ’s introduces
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The effects of illegal immigration on local law enforcement is relevant to contemporary law enforcement because until the federal government takes actions to correct the issue and provide appropriate assistance‚ the state and local agencies will be forced to provide local solutions to a national problem. This approach will create a piecemeal system of enforcement by local jurisdictions within the state‚ with no hope of uniformity. All state and local law enforcement agencies and their officials stand
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