and association with Handy Andy’s product (the trash compactors) b. Why is this not a customer service problem? It is not a customer service problem because this is service associated with the distributors. The distributors are not in house. They are not part of the organization. Therefore poor customer reviews and on the service should be handled by the distributors and not Handy Andy. c. This is definitely a customer service problem. Even though it is not Handy Andy directly at fault.
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Individual Assignment 2: Handy Andy‚ Inc. By Jon Ezell 1. Yes; this problem has a negative impact on the customer. Customers who purchased a compactor from Handy Andy were shown to receive improper customer service by the factory distributors. This poor customer service manifested itself in the form of longer delivery times‚ as well as leaving the compactor in the middle of a customer’s kitchen without giving the proper operating instructions to the customer. Ortega also discovered that the factory
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1. Is this a customer service problem? Why or why not? Yes; this problem has a negative impact on the customer. Customers who purchased a compactor from Handy Andy were shown to receive improper customer service by the factory distributors. This poor customer service manifested itself in the form of longer delivery times‚ as well as leaving the compactor in the middle of a customer’s kitchen without giving the proper operating instructions to the customer. Ortega also discovered that the factory
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Names: Carlos Murillo‚ Xavier Villegas‚ Zabeth Chedraui‚ Paula Ruiz‚ Solange Guaman Case 7-1 Handy Andy Inc Is this a customer service problem? Why or why not? No‚ because the case did not mention that costumers were unsatisfied‚ in fact it says that few defects had been reported and most of the times the deliveries were fast enough‚ also that the installing compactors process was done efficiently. Marketing channels are the arrangement of intermediaries (wholesalers‚ retailers‚ and
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Kaitlin Tolley MGT 331 Case 4: MagRec Inc. 1. If I were the manager I would have pushed for a more moral‚ honest solution to the problem with Partco. The company should have owned up to the poor quality parts and offer to fix any damaged parts for customers. Even though it would have cost the company time and money‚ it was the right thing to do. I think that if the company were to explain the situation to Partco- with the one bad batch of parts‚ and assured them that it wouldn’t happen again and
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Case 4: MAGREC‚ Inc. 1.) Place yourself in the role of the manager. What should you do now? After considering what happened‚ would you change any of your behaviors? If I was Pat: Even though Fred wants me to fire Dinah‚ I believe that if I was to fire her‚ Dinah would file a lawsuit for wrongful discharge. My values and morals should not be the deciding factor in determining if Dinah’s actions are grounds for dismal. As such‚ I would meet with Fred‚ and explain to him the result
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1. Activity Based Costing benefits businesses that are more complex in nature. In this case‚ Greetings. INC has added a new product line‚ Wall Decor‚ which permits them to grow without expanding their physical stores; however‚ they have significantly raised their overhead costs by multiplying their cost drivers. Not to mention the fact that they have incorporated a largely automated system into their product line‚ which we know calls for an ABC system. The main reason to move to ABC though‚ would
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Case 4: Distortions Caused By Inappropriate Allocation Base Chocolate Bars‚ Inc. Case Background. Chocolate Bars‚ inc. (CBI) manufactures chocolate candy bars with three variants – Almond Dream‚ Krispy Krackle‚ and Creamy Crunch. There are 2 distinct production processes for each product of CBI. Process 1 is labor intensive using a high proportion of direct materials and labor. Process 2 uses special packing equipment that wraps individual candy bars and packs it into a box of 24 bars. After which
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Charles Handy is an Irish author and philosopher who specialising in management and organizational behavior. He has been evaluated among the Thinkers 50 ‚ a private list which is the most influential living management thinkers. In 2001 he was second on this list ‚ just behind Peter Drucker.Handy born in 1932 .He graduated from Oxford and started his business career in marketing at Shell International. in 1967‚ He was a co-founder of the London Business School and left Shell to teach there in 1972
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Case # 4 Chapter 2. Issue: There are two parties involved in the case dispute the one is called plaintiff‚ according to Kubasek. ‚ Browne‚ ‚ Herron‚ ‚ Giampetro-Meyer‚ ‚ Barkacs‚ ‚ Dhooge‚ ‚ & Williamson‚ (2012) the definition of plaintiff is‚ “ the person or party who initiates a lawsuit (an action) before a court by filing a complaint with the clerk of the court against the defendant(s). Also known as claimant or complainant‚” (page‚ G22). In this case Jarold Daniel Friedman is plaintiff;
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