Should Canyon ranch implement a CRM strategy? What are some of the major considerations? Canyon Ranch should absolutely implement a CRM strategy. For years Canyon Ranch has been the leader in the luxury segment of the spa industry‚ with a unique value proposition. However‚ competition has started becoming an increasing threat‚ as the trend has shifted towards convergence between medicine and spa services. There are a number of new players‚ and in order to maintain that point of differentiation
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With an increase in the demand for natural beef‚ it is surprising that kosher options have been slow in coming but this month saw the launch of Tevye’s Ranch product line which offers affordable glatt kosher‚ grass fed‚ antibiotic-free organic beef. Tevya’s Ranch is importing their superior meat from Uruguay. A family company‚ the business is growing quickly as demand feeds sales for grass-fed beef‚ now available in many kosher markets nationwide and even online. For approximately $2 more per
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1. Should Canyon Ranch engage in a personalization and CRM strategy? Why? Canyon Ranch should engage in a personalization and CRM strategy because this will enable them to consolidate all their customer data into a central view. Canyon Ranch currently has a decentralized IT infrastructure. A central view will allow them to aggregate the data they already collect and use this to address the different needs of the customers in the fastest and most effective manner. The use of CRM could also be
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Boston Chicken Case Boston Chicken Inc is chain of fast food restaurants‚ and also in the business of take-out home cooked food. The main business strategy of Boston Chicken is differentiation. To achieve their overall business strategy‚ Boston Chicken implemented four strategies. First‚ Boston Chicken focused on franchising to larger regional developers after a careful screening process. Second‚ Boston Chicken diversified their product offering by keeping introducing new varieties of
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Boston Chicken Inc. Case Study 10/22/08 (All amounts listed in thousands) 1. Boston Chicken implemented a franchising strategy that differed from most other franchising companies at the time. Boston Chicken focused its expansion through franchising the company through large regional developers rather than selling store franchises to a large number of small franchisees. In that‚ an established network of 22 regional franchises that targeted their operations in the 60 largest U.S. metropolitan
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Babbitt Ranches: Governance and Strategic Planning in Family Business Jennifer Hocutt Tiffin University Introduction In 1886‚ five Ohio born brothers ventured to Arizona and laid the foundation to a family owned business that would span five generations to date. Considered to be “one of the largest and most successful mercantile and ranching empires in Arizona and was the twenty-fifth largest landowner in the U.S.” (Majur and Savage‚ 2010‚ p. 2. Para.1) Originally known as the Babbitt
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Canyon Ranch: A Case Analysis Introduction Recreation is an important need of most individuals at present. With all the pressure acquired from work‚ a way to relax and relieve the stress is indeed necessary. Going to beaches and resorts is one good way to relax. Canyon Ranch‚ however‚ is not just any place for vacation. What makes this place different from others is its objective that is not only focused on bringing relaxation but also quality and healthiness in each of its clients. A vacation
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IMPORTANT NOTICE Please print and hand out your work to me before class HW Individual • Read the case Canyon Ranch p. 255-268. • Answer the following questions: – Should Canyon Ranch implement a CRM strategy? (Use the CRM decision matrix to support your argument‚ see book p. 245) – If your answer to the above question is yes then‚ what should Canyon Ranch destination resorts’ CRM initiative look like? • Limit your answers to one page (12 Font single-spaced)‚ add appendices‚ if necessary
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Canyon Ranch Case Study Executive Summary Canyon Ranch Health Resorts (or “The Company”) was created in 1979 to be an inspirational and motivational place where clients could relax‚ get away‚ and take control of their own healthier lifestyles. As of 2004‚ Canyon Ranch was unquestionably the industry leader when it came to the luxury portion of the spa industry. Lack of potential entrants in a niche market‚ scale economic practices (development of cosmetic line)‚ and a strong US economy are just
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Case 1-3 Canyon Ranch Should Canyon Ranch in the Berkshires develop a clear customer relationship management strategy and make it a cornerstone of its positioning as a preeminent destination spa. Canyon Ranch in the Berkshires has been a profitable business for the affluent customer since 1989. Following in the footsteps of the original location that opened in 1979 in Tucson Arizona by priding themselves on their exceptional customer service and ability to reach each customers individual needs
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