Measuring & Managing Customer Satisfaction “The Long Case” Discussion Questions 1. Describe Enterprise’s basic operating model at the branch level. What competitive advantages does it provide? What might be the disadvantages of the model? Size: Enterprise branches are designed to operate like small‚ local businesses Structure: scientific management every lines employees focus on their own task Meet performance targets Ensure quality of products & services. Updated structure:
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The Driverless Car Revolution A) Some of the world’s cleverest scientists and engineers are pioneering a new generation of driverless cars that will change our lives as much as the internet has already done. B) The idea of self-driving vehicles will sound like science-fiction to many‚ but the prototypes already work‚ using 360-degree sensors‚ lasers‚ learning algorithms and GPS to navigate streets in an astonishingly precise fashion. They are likely to go mainstream in 15 to 20 years’ time
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Car Price Differentials in the European Union Submitted By: ‘Group 4’ Jan1‚ 1993: The single European act became law among member states of EU Goal: To remove barriers to cross border trade & investment within confines of EU Benefits: Increased competition & corresponding reduction in prices Jan1‚ 1999: EU’s member states adopted Euro as common currency Benefits: Would make it easy for the European consumers to compare prices across nations leading to harmonization of prices within Euro
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Consumer Market and Consumer Behaviour Perception – Selective Distortion Perception Meaning – Perception is a process by which a person select‚ organize and interpret the information. People can interpret different kinds of perception and this can be form in 3 types of perception ; Selective Attention‚ Selective Distortion and Selective Retention. Selective Distortion The tendency for people to interpret most of the information to which they are already believe – means that marketers have
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ABSTRACT This paper will focus and investigate the SMART car sculptured by Micro Compact Car (MCC)‚ a wholly owned subsidiary of Daimler-Benz. Hambach‚ France was chosen as the production site‚ where the main suppliers were integrated in a supplier’s park called “Smart Ville”. MCC used such supply chain practices which were never used before such as supplier involvement‚ outsourcing the main manufacturing and modular production. Complete modules were attached in the rigid body frame called “Tridion”
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Electric Vehicle Electric vehicles use electric motors to drive their wheels. They derive some or all of their power from large‚ rechargeable batteries. All-electric EVs‚ where the battery is the only power source. Most current (non-luxury) models have a quoted range of 80-120 miles (130-190 km). In practice‚ range varies according to driving style‚ terrain and the use of auxiliary equipment such as heating/air conditioning. Electric Vehicle Component Type of Electric Vehicle Battery electric
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OZ Car Clean Pty Ltd It is a full-service car wash facility located in St Leonard’s (just off the Pacific Highway). The principal owners‚ Geoff and Sandy (husband and wife team) are also the full-time managers. They have vast experience in the management of finances‚ personnel‚ and equipment. Geoff was previously a Car Wash Facility Manager in Brisbane for two years‚ before starting OZ Car Clean Pty Ltd in August of 2005. Business was slow to begin (for the first year or so)‚ but then many regular
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Buying a Car: What to Know before You start the process Know the Invoice Price. Invoice price is what the dealer pays the manufacturer for the car; the manufacturer’s suggested retail price (MSRP‚ or “sticker price”). Knowing the invoice price of your car will tell the dealer that you mean business and expect a good deal. Don’t walk into the dealership without this information. Check the Manufacturer’s Website for Rebates. Many buyers will qualify for multiple rebates‚ some of which may not even
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ADMINISTRATION Topic: - “Consumer Behavior towards RENAULT (DUSTER)” BABA FARID COLLEGE DEON‚ BATHINDA SUBMITTED BY: VIVEK GUPTA 112261187 ACKNOWLEDGEMENTS I am very grateful to Mr. AMIT (hr Manager at PMG AUTOS‚ chandigarh) for encouraging me to conduct the study. VIVEK GUPTA (i) EXECUTIVE SUMMARY This research has been conducted on the topic of ‘Consumer Behaviour towards
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case has been designed to be taught in 75 minutes and is expected to require about two hours of outside preparation. CASE SYNOPSIS This case describes the situation faced by easyCar.com at the start of 2003. EasyCar is the low priced European car rental business founded by easyJet pioneer Stelios Haji-Ioannou. EasyCar had just reached breakeven in 2002 on sales of 27 million [pounds sterling]‚ and had as its goals to reach sales of [pounds sterling] 100 million and profits of 10 million [pounds
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