AIRSIDE & AIRFIELD -airport is a complex intermodal transportation facility: air‚ roads‚ rail‚ water (planes‚ cars‚ busses‚ boats‚ trucks‚ subways…) -airport provides air transportation services to people and cargo‚ and other services to aircraft like maintenance‚ fuel‚ catering‚ cleaning etc -remember the intense regulations? Airport related FAR’s: 71‚73‚75‚77‚91‚93‚95‚97‚99‚101‚103‚105‚150‚155‚157‚161 -airspace designation‚ air traffic & operating rules‚ environmental rules‚ funding rules‚ and
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1 AIRPORT PLANNING 1.1 General Airport planning requires more intensive study and fore thought as compared to planning of other modes of transport. This is because aviation is the most dynamic industry and its forecast is quite complex. Planning is a specialized phase of air development before design can begin. The most efficient plan for an airport is that which provides the required capacity for aircrafts‚ passenger cargo‚ and vehicle movements‚ with maximum passenger‚ operator &
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of people travelling and staying. The provision of adequate‚ safe‚ comfortable‚ fast‚ convenient and low-cost public transport is a pre-requisite for mass market tourism. Among various modes of tourist transport‚ travel by air is of the highest growth. There is now a growing concern of the impact of environmental protection of travel by air. Many countries are now investing heavily on high speed railway system. Because of increased security‚ passengers are asked to arrive at airports several
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Analytical Report on Airport Operations Perspective Contents 1.0 Executive Summary. 3 2.0 Introduction……………………………………………………………………………...3 2.1 Airport Management Information System (AIMS) and Gate Flow Management System Software (GFMS)…………………………………………………………….4 2.2 Arrival Process …………………………………………….........................................4 2.3 Departure Process……………………………………………………………………..5 2.4 Safety
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EMERGING CHALLENGES IN AIRPORT MANAGEMENT -WAY FORWARD INTRODUCTION The airport business is experiencing unprecedented change. The world’s airlines are undergoing global liberalisation and consolidation‚ and competition between airports is increasing. Tremendous investment programs are required simply to keep pace with the projected growth in air travel demand‚ while governments are reducing their funding for airport projects. These factors
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of exotic escapes and the kind of freedom that can only come from airports. The recently painted walls of the Orlando International Airport have racks of magazines and brochures proclaiming Florida as the greatest of the American states. Behind the shelves and books there is white paint beginning to crack‚ out of place compared to the rest of the immaculately decorated terminal. In the departure lounge there are crowds of people listening to iPods and playing video games. In the front row there
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Newark Airport opened October 1‚ 1928 on 68 acres of reclaimed land along the Passaic River‚[4] the first major airport serving passengers in the New York City area.[8] Newark was the busiest commercial airport in the world until LaGuardia Airport opened in December 1939; the March 1939 OAG shows 61 weekday departures on five airlines‚ but by mid-1940 passenger airlines had all left Newark.[9][10] During World War II the field closed to commercial aviation when it was taken over by the United States
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1- A) Terminal building The terminal building is one of the most important infrastructures of an airport. Each year‚ so many people travel through airports. The terminal building provides the necessary services to the passengers that make their transition between airside and landside very comfortable. Within the terminal building‚ many facilities are provided to passengers such as‚ retail shopping‚ restaurants and baggage processing. Inside the terminal‚ there are facilities that make the passengers
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Manchester Airport plc Introduction: Manchester Airport is the UK’s third largest airport and currently handles 20 million passengers a year‚ offering direct flights to over 180 destinations worldwide by over 90 airlines. (www.manchesterairport.co.uk accessed on 12 March 2005) Fig.1 SWOT Analysis NEAR EXTERNAL: 1. Suppliers‚ although appear to be outside the scope of the marketing department‚ impact closely on the airport. Electricity‚ water & land are
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access‚ courtesy‚ communication‚ credibility‚ security‚ understanding the customer and tangibles. As Director Operation for Airport‚ the above SERVQUAL is very important to ensure our service quality for Airport is at higher position . Consistently make comparison with previous achievement will help to achieve more and more better marks for survey 2. SERVQUAL MODEL FOR AIRPORT OPERATION 2.1. Reliability How to show that we are reliable to our customer? We have our vision and mission to lead for
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