adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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How are banks like a manufacturing business Manufacturer financials instruments CDs saving/checking accounts & loans Banks buy money (take deposits) and then resell it at a higher price (making loans/selling securities) so in effect banks manufacture money and their raw material money‚ like selling a used car‚ buy it at a low price clean it up and sell it higher. Liabilities of banks is their source of funds‚ and their assets are the way they use the funds. P 214 Repurchase agreements SOS
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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Pg. 1032 Analyzing Non Fiction Media has evolved rapidly since its debut and continues to grow rapidly today. An article in Time Magazine describes how YouTube has evolved from the small site it used to be to the “giant” it is now. Lev Grossman writes about the phenomenon in his article‚ “The Beast With A Billion Eyes”. He uses many literary devices when describing the trending website and its success. YouTube is a growing form of media that could even surpass Hollywood’s control over the
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1. A bond with face value $1000 has a coupon rate of 8% and the market rate of 10%. What is the bond’s price? 2. A 6-year ABC bond (face value of $1000) pays interest of $80 annually and sells for $950. What are its coupon rate‚ and yield to maturity? If ABC wants to issue a new 6-year bond at the same face value and price‚ what will the new coupon rate be? 3. A 30-year Treasury bond is issued with face value of $1000‚ paying interest of $60 per year. If market yields increase shortly after
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Alexian Brothers Medical Center - AlexiCare DeVry University Alexian Brothers Medical Center - AlexiCare Alexian Brothers Medical Center is located in Elk Grove Village‚ IL‚ a northwest suburb of Chicago‚ IL. They are a 387-bed acute care hospital‚ with more than 900 physicians on staff‚ representing more than 80 medical and surgical specialties. They treat more than 18‚000 patients annually. Instead of purchasing an existing EHR system‚ they opted to create their own‚ AlexiCare‚ to assist with
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Tomczyk 12 November 2006 Economic Analysis of Outpatient Care Centers vs. Hospitals A recent phenomenon in the health services is the burgeoning of outpatient healthcare centers. Particularly vigorous growth has been observed in centers that perform diagnostic tests and simple surgeries and procedures like colonoscopies. At the current state‚ outpatient care centers outnumber hospitals in Pennsylvania. Furthermore‚ these centers now perform one of every four surgical and diagnostic procedures
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In my previous observation I was able to go to a Kidango center at Royal Sunset High School‚ which I now work at and used this center to observe the children at play. At this center it is majority four year olds but also three and five year olds as well. There were many different personalities between the children which brought out a lot of different kinds of play. The class starts off as free play while the children enter the classroom for the first forty five minutes. There are three tables set
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the material world‚ and their behaviors are inevitably influenced more or less by money‚ and not always for the better change. While it is undoubted that money can possibly alter the thoughts and actions of people‚ short or long period‚ but this change didn’t last long for me. I used to be one of those people‚ who couldn’t resist the lure of the money‚ but what I experienced makes who I am now. I realized that money can reduce the amount of work and effort I need to do since my cousin who didn’t study
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Money Scriptures and Prayers to Get Money Neh 5:4-13 Still others were saying‚ "We have had to borrow money to pay the king’s tax on our fields and vineyards. Although we are of the same flesh and blood as our countrymen and though our sons are as good as theirs‚ yet we have to subject our sons and daughters to slavery. Some of our daughters have already been enslaved‚ but we are powerless‚ because our fields and our vineyards belong to others." When I heard their outcry and these charges‚ I was
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