Communication and Listening Skills Elton Thomas SOC/110 June 11‚ 2015 Gary Robbins Verbal and Nonverbal Communication and Listening Skills Verbal and nonverbal communication along with listening skills are social tools that need to be developed in an individual if they want to be successful in todays working society. It is very rare to have a job that requires an individual to speak with absolutely no one so it is more than likely that any chosen career will require theses specific skill sets. Therefore
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One of the most critical skills that an individual acquires is the ability to listen. Studies indicate that a person spends 70 percent to 80 percent of his or her time communicating‚ of which 45 percent is spent listening. Nixon and West give the following breakdown for the average time an individual spends communicating. Writing 9 % Reading 16 % Speaking 30 % Listening 45 % Since almost half of the time spent communicating is spent listening‚ it is important to overcome
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Personally this writer can relate to Petersen’s core concepts of listening and talking. Listening in the communication process is the capability to correctly obtain and understand messages. It’s key to all operative communication because without listening effectively to the message it can be easily misunderstood. This writer’s current job as a Human Service Worker required training in listening skills. This writer deals with individuals who are physically‚ mentally‚ and developmentally challenged
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Module 5: Virtual Workplace and Listening Skills Michael Grand Canyon University: MGT-420 August 1‚ 2013 Module 5: Virtual Workplace and Listening Skills Communication is broken down into many different parts. The biggest break down is in the areas of verbal and nonverbal communication. This is true of both effective and ineffective communication. Both types of communication can lead to conflict that needs to be resolved. How this conflict is resolved can be dependent on the manager and
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nonverbally by their facial expressions‚ vocal expressions (sigh)‚ and physical expression. A person can also communicate nonverbally by eye contact‚ by making eye contact with other people you are showing them that they have your attention and you are listening to what they are saying‚ or vice versa. Some physical expressions a person can make are gestures‚ and smiles. These physical expressions can help a group or person feel more at ease while speaking. Nonverbally I think I show more facial expressions
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Listening is a difficult skill that few people ever learn. Experts say the average person has 25% listening efficiency. Listening with understanding‚ is more than just sitting back and letting words flow into your ears. Listening is an active skill that is at least as hard as talking‚ maybe harder. There is no real communication unless the listener understands‚ accepts‚ and will take action based on what was said. The person who develops good listening skills has a head start on providing the
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Kinds of Listening Informational Listening -This is simple‚ straightforward listening. The speaker intends to get a message across‚ and the listener’s goal should be to understand that message as completely as possible. The listener might need to ask questions or request clarification to get the full message. A good way to improve your informational listening skills is to rephrase and repeat the speaker’s message back to her. If the speaker affirms what you’ve said‚ you have understood the message
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Speech 20 October 23‚ 2013 Listening Behavior Listening examples: Person – My friend Circumstance – We were playing disc golf. My friend was telling me about his job sending him to Japan for 3 months. Listening Behavior – We were playing a game so we were not continuously looking at each other‚ I would occasionally input my feedback and opinion on the matters he spoke of. Our conversation on this topic lasted a good 20 minutes. Additional Comments – My friend was worried about leaving
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Listening Analysis 1 The test was divided into three individual sections. The sections were as follows; empathetic listening‚ active listening‚ and preparing to listen. In taking the assessment listed above altogether‚ I scored a 52 out of 70. According to the assessment‚ I obtain great listening skills. Listening gives you the ability to learn about new things and new people. The better at listening you are‚ the more productive you will be in your career and more opportunities will come to you
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Pseudo means false or insincere. So a pseudo listener isn’t listening properly. They may be distracted and concentrating on something else (watching tv‚ in a daydream‚ or texting). They may say ah huh‚ yes‚ but aren’t really listening at all. The six types of non-listening are as follows; Pseudo Listening‚ Monopolizing‚ Selective Listening‚ Defensive Listening‚ Ambushing and Literal Listening. As stated in the chapter‚ Pseudo Listening is when one pretends to listen. When we pseudolisten
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