THE EFFECTS OF FOOD QUALITY AND CUSTOMER SERVICE IN CUSTOMERS SATISFACTION IN RESTAURANT SETTING I. INTRODUCTION I.1 BACKGROUND OF THE STUDY Basically Filipinos are food lovers. Eating is a necessity for all people. Eating together at home with loved ones or relative has been the tradition of Filipinos as derived from the Filipino culture. But why do people still love to eat out in a restaurant? If people eat out it is usually based on the food offered‚ the ambiance offered and the
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RESTAURANT SERVICE BASICS Serving means to be useful. The working life is full of market segments‚ products and service providers. Service providers are people who every day make use of their ability to relate to people‚ proper handling of vocabulary and perseverance. Service providers do not handle a physical product; they are people selling experiences and creating memorable moments for the client. This is the case of the servers who‚ despite being the intermediaries between the kitchen and
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CHAPTER 1 THE PROBLEM AND ITS BACKGROUND Introduction A restaurant is an establishment which prepares and serves food and drink to customers in return for money. Meals are generally served and eaten on premises‚ but many restaurants also offer take-out and food delivery services. There are many reasons why the restaurant businesses failed. Food catering establishments which may be described as restaurants were known since the 11th century in Kaifeng‚ China’s northern capital during the first
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TASK AS PRESENTED To come up with a brand new restaurant in Bangalore and prepare a business plan covering all aspects pertaining to marketing‚ human resource and finance. Company profile NAME - Téssera ADDRESS - #93‚ 80 ft road‚ 12th main junction‚ Indiranagar ‚ Bangalore TELEPHONE NUMBER - 080 49494444 EMAIL ID - reservations@tessera.in ; feedback@tessera.in CONTACT PERSON - Rohan Shenoy :988457689 REGISTRATIONS Trade license(BBMP - municipal corporation) Health certification(BBMP - health
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products and services of others; in your case‚ your restaurant. The question is - do you need a marketing plan for your restaurant or are you waiting for guests to come in? If you are full every shift‚ maybe not. Unless you want to achieve greater profits‚ however a marketing plan means thinking in advance. Don’t wait until the revenue goes down to do it. Do it before and fill your seats. In order to get the marketing plan for your restaurant right‚ you need to have a good understanding of your
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1. Key Performance Indicators for Restaurants‚ Cafes‚ Catering‚ Clubs & Hotels http://www.profitablehospitality.com/public/88.cfm 1) Financial perspective * Reduce food loss 2) Internal business perspective * Follow preparation * Follow schedule * Teamwork * Job performance 3) Customer perspective * Challenge 4) Learning and growth perspective * HR development * Self- improvement * Employee’s performance was evaluated through observations
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Customer habits are the things we usually preferred and comfortable of doing. It is either a part of our routine or a system of a person which is based on the experiences‚ beliefs and principles‚ culture and the way of services in a restaurant or any other establishment that they visited. Customer habits are constantly changing and developing when customers are accepting and patronizing the new and evolving trends of the industry‚ becoming more demanding and having a higher expectation in terms of
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Introduction Indian food? SpiceSky restaurant is definitely the place to be. This had been the answer in most Londoner’s hearts over the past two decades. This was attributed to the delicious Indian dishes and drinks that included Biryani‚ Idli‚ Gulab jaamun‚ Hadia among others. The customer service was also superb. The waiters and waitresses‚ most of whom were Indians did an excellent job explaining the delicacies on the menu especially to first time clients. Things have however changed in the past
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Description of a restaurant: I don’t like homemade food too much so I often tend to go out to have lunch or dinner; I’m not talking about fast food‚ in fact I don’t like fast food that much. So the first place that always popped to my mind is the Ponto Alto restaurant; it is my favorite restaurant in town for many reasons. I visit this restaurant 2 to 3 per week; it is located on a hill in the Bahsass area in front of the sea‚ so you can imagine how beautiful the view is up there. This is the
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PEST ANALYSIS RESTAURANT MARKET Aims of the Presentation To explain the meaning of a PEST analysis. To identify and analyse external factors that affect the restaurant industry. To conduct original research into PEST factors. Task 4 Assignment: Develop a marketing mix for a new/existing chocolate or soft drinks product. Task 4: Conduct a PEST analysis‚ which analyses the external factors‚ which affect the market for your product/service. Grading Criteria: AO4 Explain
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