Buyer Behaviour – Branding - Loyalty Contents Purchase Decision Making Process p. 3 Approaches and Theories of Buyer Behaviour p. 6 Factors Affecting Buyer Behaviour p. 9 Brand Loyalty and Corporate Image p. 12 References p. 15 Purchase decision making process * When buying products or services‚ consumers typically follow this five-step process: 1. Need Recognition Need recognition occurs when a consumer identifies a need and thinks of a product
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Fashion Buyer Fashion buyers use their sense of style‚ knowledge of fashion trends‚ and understanding of their target customers’ desires to create an attractive selection of apparel for retail stores. Due to the length of time it takes for a designer or manufacturer to fill all orders‚ buyers often make their purchases up to 1 or 2 years in advance‚ so it is important for fashion buyers to be able to understand past‚ present‚ and future fashion trends. Buyers must also be good at budgeting and
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Parry or Power Buyer Power Buying power is known as the bargaining power of customers. There are two types of buyer power. The first is associated with the customer’s price sensitivity. If each brand of a product is similar to all the others‚ then the buyer will base the purchase decision mainly on price. This will increase the competitive rivalry‚ resulting in lower prices‚ and lower profitability. The other type of buyer power relates to negotiating power. Larger buyers tend to have more leverage
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Running Head: BUYER BEHAVIOR Buyer Behavior Your Name Strayer University Health Services Strategic Marketing January XX‚ 20XX Dr. Your Professor There are many external and internal factors that influence consumer decision making. The consumer decision-making process is described as a “six stage model of the decision-making process that includes problem recognition‚ internal search‚ external search‚ alternative evaluation‚ purchase‚ and
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played in the background instills the calm and peaceful mood for the customer ‚this would be the last stimulus. The second stage to perception is organize‚ this is categorized by matching the sensed stimulus with similar object categories in one’s memory. This stage helps one makes sense of what they observed. After tasting the drinks in coffee bean‚ the customer forms a memory in their head. They remember the environment‚ the ambience ‚the taste‚ the music playing in the background ‚the kind of
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MKTG1047 Market Research MKTG1047 Market Research The Marketing Research Process Lecture 2 Prepared by: Dr Linda J. Robinson Agenda • Recap: What we discussed yesterday ☺ • This lecture covers: –Research process –Research designs –Problem definition • We will also be forming groups for the project and discussing the project topic RMIT University© LR2011 2 RECAP You should remember from yesterdays lecture: • What is marketing research is? – Definition; Applied vs. basic research
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Behavior The marketing concept emphasizes that profitable marketing begins with the discovery and understanding of consumers. And their needs and then develops a marketing mix to satisfy these needs. Consumers/ buyers considered to be as one of the important element in a company. These buyers/consumers are the one that generates the company’s income. In order to established loyalty among its customers a company should understand first the buyer’s/consumer’s behavior. Consumer behavior is the mental
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TYPES OF BUYERS 1. The Silent Buyer Stays silent‚ apparently glum‚ who is probably more disturbing to a new salesperson. How to handle: - Ask questions‚ wait for feedback. - Make a selling point‚ repeat it twice ask their opinion. - Meet silence with silence‚ it forces prospect to say something. 2. The Phlegmatic or Imperturbable Buyer These are cool and calm buyers How to handle - Go on for simple presentation‚ explain everything and give remarks of close. He will reply. 3. The
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Buyer (Source Selection): Use a weighting system to determine which evaluation criteria are most important. The evaluation criteria could be as simple as the price for off the shelf standard items‚ or it could be a combination of factors for a more complex proposal. Following is a list of some examples of evaluation criteria. • Cost - To evaluate the overall cost‚ you should consider all cost-related factors‚ such as: o Purchase price o Delivery cost o Operating cost • Business aspects
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AUSTRALIAN COLLEGE OF BUSINESS & TECNOLOGY MKT2608D – CONSUMER BEHAVIOUR UNIT OUTLINE – TRIMESTER‚2‚ 2013 DESCRIPTION: As consumers you are constantly required to make decisions that create your lifestyles‚ express your identities‚ and define you as members of the society in which you live. These decisions include the clothing you wear‚ the cars you drive‚ your leisure activities and your tastes in foods and beverages. What and how you consume‚ in many ways‚ determines not only how others
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