ABSTRACT This study on “CUSTOMER SATISFACTION TOWARDS ONLINE BANKING “ is designed to analyze existing customers of the bank and study their satisfaction level for the online banking service of the bank. A questionnaire was designed for the study in order to assess customer satisfaction at INDIAN OVERSEAS BANK. A total of 100 employees were surveyed. Questions pertaining to safety and comfort‚ online banking facilities‚ online transactions and overall satisfaction level were formulated. The
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Why consumers are not using internet banking: a qualitative study Philip Gerrard Nanyang Business School‚ Nanyang Technological University‚ Singapore J. Barton Cunningham School of Public Administration‚ University of Victoria‚ Victoria‚ British Columbia‚ Canada‚ and James F. Devlin Nottingham University Business School‚ Nottingham University‚ Nottingham‚ UK Abstract Purpose – This paper illustrates why consumers are resistant to using internet banking. Design/methodology/approach – A survey
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Literature Online banking first introduced in the UK was early 1990s when number of banks conduct test with their own Internet services. The first major financial institutions to offer a web-based banking service in the UK was Nationwide Building Society’s Online Banking websites‚ launched in May 1997; the first bank to offer current account services over the internet was Royal Bank of Scotland. Now‚ all the major high street banks offer some kind of e-banking solution. Online banking is the “process
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* No Q: 2 Do you have an internet banking facility with you? * Yes * No Q: 4 How often‚ do you use internet banking for the transaction purposes? * Occasionally * Frequently * Never * Often * Very often Q: 5 To what extent do you prefer the use of internet banking over Credit card/Debit cards? Very Much 1 2 3 4 5 6 7 Not Much Q: 6 Following are some factors which affect the preference for the use of internet banking services. Please tick the appropriate option
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E-Banking in Bangladesh: The Future of Banking Kamrul Hasan* E-banking is the waves of the future. It provides enormous benefits to consumers in terms of case and cost of transactions‚ either through internet‚ telephone or other electronic delivery channels. For many consumers‚ electronic banking means 24-hours access to cash through an Automated Teller Machine (ATM) or Direct Deposit of paychecks into checking or savings accounts. But electronic banking now involves many different types of transactions
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INTRODUCTION AND OVERVIEW OF ELECTRONIC BANKING In the era of globalization and modernization‚ the global economic growth has an enormous impacts in terms of technology subsequently it leads to the development of the digital economy. Typically‚ customers are increasingly demanding more value at least cost and as quickly as quickly as possible. Therefore‚ in 1981‚ electronic banking (e-banking) in Malaysia was began which the existence of ATM then followed by phone banking in 1990. After that‚ the revolution
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E-Banking 2013 4/6/2013 Table contents: Introduction ……………………………………………………………...1 Definition …………………………………………………………………1 How to use e-Banking…………………………………………………….2 Types of E-Banking……………………………………………………….2‚ 3 Why of e-Banking………………………………………………………...3 Popular services of E-Banking…………………………………………..3‚ 4 Mains function of e-banking………………………………………………4‚ 5 Advantages of E-Banking…………………………………………………5 Disadvantage of e-banking……………………………………………….5‚ 6 Features of e banking……………………………………………………
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PROJECT REPORT ON INTERNET BANKING BACHELOR OF COMMERCE BANKING & INSURANCE SEMESTER V 2013-2014 PROJECT GUIDE PROF.MR.AMIN MEMON SUBMITTED BY TEJAS R.KHANVILKAR Roll No:23 MANISHA EDUCATION TURST’ SMT. JANKIBAI RAMA SALVI DEGREE COLLEGE OF ARTS‚ COMMERCE & SCIENCE MANISHA NAGAR‚ KALWA (W)‚ THANE ACKNOWLEDGEMENT
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Report On Mobile Banking Introduction The last time that technology had a major impact in helping banks service their customers was with the introduction of the Internet banking. Internet Banking helped give the customer’s anytime access to their banks. Customer’s could check out their account details‚ get their bank statements‚ perform transactions like transferring money to other accounts and pay their bills sitting in the comfort of their homes and offices. However the biggest limitation
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AND SUPERVISION OF INTERNET BANKING IN CHINA -VIETNAM - THE NETHERLANDS -----------------------------***--------------------------- Name of student: Huang Ruochen (126892) Nguyen Tuan Luong Phong (2430632) Saxion Hogescholen Academic FEM Deventer International Final Year Accounting and Finance (ACFI) The project mentor: Mrs.Mathilde.Gorter Mr.Bauke.Couperus Project graduation period: 2010 Date: 12/4/2010 1. INTRODUCTION According to《China Internet banking investigate in 2009》 reported
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