1. Suppose you are working as an operator in a call centre in India and receiving calls from Americans and Londoners. How would you handle such calls? Ans: As an operator first thing which I would try and ask politely would be that what is the route cause of the problem of the customer and would try and give time for explaining or removing out the frustration after which the customer would then have patience in listening to what we would try and explain. As an operator I would rectify the problem
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In numerous movies and stories you’ve seen‚ have you ever heard any of the characters say the cafeteria food has a rich‚ savory‚ and an appetizing look? Probably not. Cafeteria food lacks good quality and taste‚ and is probably one of the reasons why countless students don’t eat during lunch. Students always discuss what if they could change three things in their school’s lunch menu. They would probably have chocolate ice-cream‚ fried chicken or cake every day for lunch if they were given that option
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| | |Learning Objective of Topic 1: | | |After reading this chapter‚ you should be able to | | |Define organisation. | |
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a good example of how separation of duties can limit and prevent fraud. No there is never a prevention for collusion as we know from famous fraud scandal. Hi Amanda‚ Great post‚ I agree with you as I mentioned separation of duties‚ same meaning different word choice. I agree that segregation of duties is difficult within smaller organization; however there should be other internal controls in place to help minimize the risks in these cases. Such as checks and authorization or required approval
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HEALTH EXPENDITURE; PUBLIC (% OF TOTAL HEALTH EXPENDITURE) IN PHILIPPINES The Health expenditure; public (% of total health expenditure) in Philippines was last reported at 35.34 in 2010‚ according to a World Bank report published in 2012. Public health expenditure consists of recurrent and capital spending from government (central and local) budgets‚ external borrowings and grants (including donations from international agencies and nongovernmental organizations)‚ and social (or compulsory) health
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of life with the possibility of parole. He is now 58 years old and you have come to realize that he is a model prisoner. He has shown impeccable behavior‚ has a job within the prison‚ has been around the community during furloughs and has become a positive influence and a great role model for other prisoners. Also‚ he has formed a bond with the victim’s family‚ who has forgiven him for what he has done. The victim’s family would like to see him get out on parole because they feel that he has changed
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What Would You Do? Scenario 1- Della the Delinquent Cat Lady As the president of the board of directors of the cat shelter‚ I am faced with rather or not Ms. Della should remain as part of the staff at the cat shelter. There are several problems that have been brought to my attention and I feel that now is the time to figure out exactly what should be done regarding the matter. After‚ evaluating the situation and giving it a great deal of consideration‚ I have come up several solutions to
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Assignment 209 Understand how to handle information in social care settings Task A Ai Identify two laws or pieces of legislation that relate to the recording‚ storage and sharing of information in adult social care settings Legislation and Laws that relate to handling information in social care settings are Data Protection Act 1998‚ Freedom of Information Act 2000 Health and Social Care Act 2008 – Provides essential standards Aii Explain why it is important to have secure systems in place for
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Title Understand how to handle information in social care settings Ref 37 Level 3 Credit value 1 Learning outcomes The learner will: Assessment criteria The learner can: 1. Understand requirements for handling information in social care settings 1.1 Identify legislation and codes of practice that relate to handling information in social care settings 1.2 Explain how legal requirements and codes of practice inform practice in handling information 2. Understand good practice in handling information
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time and energy to fully form. The bonds between pleasure‚ and even utility is considered the weakest. These relationships usually stem from the innate reciprocal enjoyment or benefit from another party. Rarely would one call a mate that they have partied with for a favor. Instead they would call up the mate for pleasure such as going to a party. If one were to ask of such a favor in this
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