opinion‚ keeping customers happy‚ not only by providing good food‚ but also excellent service is the key to staying competitive. Explain in your own words‚ how customer relationship management is proving to be a successful tool for organizations to retain and attract new customers. Suggest different ideas that Rajat can use to keep the customers happy in his chain of restaurants. Rajat‚ restaurant business faces following challenges: on busy nights – all tables get booked‚ customers are lined up and
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Communication Methods Drugs are constantly under scrutiny from various organizations. The removal of medication is costly in product and reputation. However‚ it is important that withdrawal of a drug‚ which may affect the safety of patient’s withdrawal from the market‚ is imperative. Usually this prompts unexpected adverse effects that were not detected during clinical trials and apparent from surveillance of the data from the patient community. The scenario outlined involves the removal of
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Communication Methods Managerial Communication March 7‚ 2014 Choose five different communication methods listed in Chapter 8 and identify an advantage and a disadvantage for each one. Telephone and Voicemail is a great way to contact a person directly without any interactions or blocks in the way of reaching them. You can often times get an immediate response if you have a question or to give information. You can be able to hear a person’s tone of voice‚ and
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The communication method (or channel) that you select should depend on your message Interactive or static should your communication be one-way or two-way? Interactive means a back-and-forth conversation; static means delivery of a message. What does your message require? Brainstorming and questioning require interactivity. Updates can be static. Personal or impersonal Personal means face-to-face‚ or on the phone. Impersonal communication is in writing. Does your communication require
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Is IQ a more appropriate measure than EI influencing performance of managers at work? IQ is important‚ but Emotional Intelligence‚ including social skills‚ is even more so. From the research‚ I found that for all types of jobs‚ emotional competencies are twice as prevalent among distinguishing competencies as are technical skills and purely cognitive abilities combined. In general‚ the higher position in an organization‚ the more Emotional Intelligence (EI) mattered. For those who are individuals
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Research methods for strategic managers Course: Level 7 BTEC Advanced Professional Diploma in Management Studies Assignment: Research Methods for Strategic Managers Research Question. Explain about your research question taking into account your hypothesis‚ research method‚ preparation and methodology and justify your choice. You should conduct individual preliminary investigation before selecting your research question. Prepare an action plan with target dates and methods for monitoring and
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Organisation¶s ethical‚ cultural‚ environmental‚ social and business background 13 6 Vision and mission statement 14 7 Objectives and measures for evaluation 14 8 Outline timetable for implementaion 15 9 An appropriate commitment 10 Monitoring and evaluation systems 19 11 conclusion 21 12 References 21 dissemination ¡ Page 2 processes 22 to gain 17 INTRODUCTION: ³Affordable and ecologically friendly venue
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THE EFFECTS OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ON STUDENTS’ LEARNING IN TEACHER EDUCATION PROGRAMS F. Haq University of Bahrain (BAHRAIN) The application of ICT in higher education has revolutionized teaching and learning. Teacher trainees with diverse learning styles are able to maximize their learning potential when instructors use ICT to support their pedagogical practices. An important consequence of ICT is enabling the learners to be more independent‚ reflective and self-regulated
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RESEARCH METHODS FOR STRATEGIC MANAGERS Table of Contents INTRODUCTION 4 LEARNING OUTCOME NO 1: UNDERSTAND HOW TO SELECT A RESEARCH QUESTION 4 1.1. SELECTING A RESEARCH QUESTION 5 1.2. RESEARCH QUESTION 6 1.3. FACTORS THAT CONTRIBUTE TO THE PROCESS OF SUCCESSFUL RESEARCH QUESTION SELECTION 6 1.4. JUSTIFICATION FOR THE CHOICE OF RESEARCH QUESTION 7 LEARNING OUTCOME NO 2: BE ABLE TO CONDUCT A LITERATURE REVIEW 7 2.1. CONDUCTING RESEARCH TO FIND LITERATURE RELEVANT TO THE RESEARCH
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1. How can a company like CarMax‚ which faces significant challenges during a recession‚ use the FAME method to communicate with its employees? For the most part CarMax has already used the FAME method while communicating with its employees about what was going on. The CEO communicated with shareholders and employees to get the point across. He laid out the plan to the employees of how they were going to face the tough time. He made it clear how each employee was going to fit into the equation
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