1950s and 1960s.With the rapid improvement in marketing‚ there is an strong argument‚ which is marketing shapes the needs and wants or marketing reflects the needs and wants of customers. People used to define that marketing is selling goods which people do not really need. However‚ marketing concept defined as “achieving organizational goals depend on determining the needs and wants of target markets and delivering the desired satisfaction more effectively and efficiently than competitors” (kotler
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the production of the product‚ with no consideration on customers’ wants and needs. Secondly‚ customer’s wants and needs were not really considered as products were pretty much standardized. Lastly‚ products were differentiated and a focus on customer ’s wants and needs came to the forefront of business concern‚ which was the needs and wants of customers. (Kotler‚ P. & Keller‚ K.). Marketing involves the satisfying customer’s needs and wants. An essential factor in the marketing process as well as
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Needs are the recognition of any difference between a consumer’s actual state and some ideal or desired state. The actual state of the customer is someone without an iPhone‚ the desired state is someone with an iPhone. Apple‚ the creators of the iPhone‚ came to the conclusion that the need for mobility‚ flexibility and reliability are key to satisfying everyone involved in the marketing process. The customer has to be able to use the iPhone everywhere and always have a connection‚ it needs to be
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Some people in countries like the United States of America think they need all the newest gadgets‚ the newest model of a car‚ and they really need the Internet. We have grown up in a generation ruled by the discoveries of things like the Internet and iPhones. We are used to having so many things that we just take for granted‚ things we think we need that we don’t‚ and worst of all things that we don’t think we need that we would be lost without. So many other nations don’t have the things that
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business to function‚ it must first understand the needs of the customer. These needs may be based on the specific product‚ distribution of the product‚ or accessibility to the product‚ along with many other factors. The e-business revolution is a good example of understanding that the consumer is in need of fast service at their own time. Yantra Corp‚ a fulfillment software vendor in Tewksbury‚ MA states that “successful companies must let customers order products anywhere they sell them and fulfill
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Wed 4 Aug 2010 MARK922 Marketing Management Lecture Week 2 – Ms Leanne Brereton Chapter 2 Strategic Marketing and Planning Chapter 15 Ethics and Marketing Compliance Slides developed by L. Brereton based on Kotler‚ P. Adam‚ S. Denize‚ S. and Armstrong‚ G. (2009) Wed 4 Aug 2010 MARK922 Strategic Marketing and Planning Learning Objectives 1. Explain strategic planning. 2. Describe the marketing management and planning process. 3. 3 Identify the sections of a marketing plan and specify the
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Needs of a Customer Greeting Service When customers walk into a restaurant‚ whether it is McDonald’s or Chez Pierre‚ they expect to be acknowledged. This is a small service‚ but it is imperative to the success of the restaurant‚ as customers who are not greeted may simply walk out and eat somewhere else. The type of host a restaurant has will depend on the type of restaurant it is as well as how busy it is. Some restaurants pay hosts to greet customers‚ call names off waiting lists and walk customers
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accessibility options. While competitors like Sony‚ SanDisk and Zune‚ have been trying to keep up with Apple Inc and the iPods‚ none were successful. Thus far only one company is 2006 was able to actually compete with Apple iPod and that was Zune‚ when Apple came out with their 5th generation classic iPod‚ Zune too came out with an MP3 player also know as Zune 30‚ which was just as good as Apple classic iPod‚ but quality was the difference. While Zune had a very nice MP3 player‚ it had a couple of
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keeps its existing customers? Introduction It is said that customers’ loyalty is of great importance for the survival of a certain company in order to retain its existing customers. As Hultén (2007: 256) suggests‚ considering customers and customer-centric views is vital to understand how markets are developed‚ maintained and operated. Customer loyalty is widely seen as a key determinant of a firm’s profitability. It’s a common fact that it costs more to acquire a new customer than retain an existing
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Needs versus Wants of MOUNTAIN DEW‚ NIKE SHOES and IPOD INTRODUCTION There are N number of products under various categories in the market. But how many of them are successful is a fact that needs to be analyzed. The customer can view only the end product. But the actual fact behind the success of the product is invisible to the customer. One of the most important factors that lead to the success of the product is Marketing. The term marketing revolves around three basic principles –“Needs‚ wants
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