Optimal CRM Implementation Strategies Seung Hyun Kim Department of Information Systems‚ National University of Singapore‚ Singapore 117417‚ kimsh@comp.nus.edu.sg Tridas Mukhopadhyay Tepper School of Business‚ Carnegie Mellon University‚ Pittsburgh‚ Pennsylvania 15213‚ tridas@cmu.edu A lthough companies have spent a great deal of money to adopt CRM (customer relationship management) technologies‚ many have not seen satisfactory returns on their CRM implementations. We study optimal CRM implementation
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Magical Apple Apple’s over-arching company strategy follows an innovative‚ mysterious and customer-centered strategy. One of the main reasons for Apple’s success has to do with their large commitment to satisfying customers while continuously innovating their products and design without creating a sense of “too much” or confusing their consumers through new operating systems. These goals‚ which create a unique and successful company‚ are achieved through the ways in which they use the five key
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Marketing strategies were central to making Apple Inc. a global success: Analysing how these strategies were so pivotal to their success. Apple Inc. made Apple brand and used it to establish an ‘Apple empire’‚ which accounted for many highly competitive markets‚ including the Smart Phone market‚ such as Apple IPhone. Consumer Electronics market with products‚ such as the Itouch and Tablet PC (personal computer) market‚ for instance‚ the Macbook Air. According to Chzain‚ Apple maintains more than
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Title: Pioneers in the Mobile Phone Industry: An Investigation of Apple’s Innovative Strategies and Current Business Model Abstract This paper tries to analyse Apple’s marketing strategy in recent years and the reasons why it has overshadowed its competitors focusing on four marketing strategies such as product strategy‚ pricing strategy‚ promotion strategy and distribution strategy‚ offering comparison between Apple and some main competitors (Samsung‚ Blackberry and Motorola) Introduction In
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11 Ansoff’s 12-16 Reference List 17-18 Bowman’s Strategy Clock 19-22 Reference List 23-24 BCG (Boston Consulting Group)
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{draw:g} {draw:g} {draw:g} Internal Analysis _Mission Statement : Apple is committed to bringing the best personal computing‚ portable digital music and mobile communication experience to students‚ educators‚ creative professionals and consumers around the world through its innovative hardware‚ software and internet offerings._ Resources Apple and innovation has almost been synonymous. Apple’s has been through many ups and few downs in its life and this trend brings out clearly its
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competition with a smaller margin. Dell’s focus was to acquire as many new customers as possible‚ which in turn allowed them to negotiate even lower prices from their component suppliers‚ and through economies of scale‚ reduce costs even further. This strategy was extremely successful‚ shown in Figure 1 Dell sales numbers and income rapidly increased through most of the 1990’s. Figure 1 http://finance.yahoo.com/echarts?s=DELL+Interactive#chart5:symbol=dell;range=19880901‚19991201;indicator=volume;chartt
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Topic: Marketing Strategies for Sustainable CRM _____________________________________________________________________________ Abstruct: This paper explains how a CRM approach builds on a strategic vision that integrates people and processes with technology to maximize a firm’s investment. This paper describes how a company can manages their strategies to develop a sustainable CRM. Introduction Customer relationship management (CRM) has attracted the expanded attention of practitioners
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Internal Factor Evaluation (IFE) Matrix for Apple Strengths | Weight | Rating | Wt.Score | 1. Customer loyalty combined with expanding closed system 2. As a leading innovator in mobile device technology 3. Strong financial performance 4. Powerful Brand reputation 5. Retail stores 6. Strong marketing and advertising teams | 0.120.100.090.110.090.10 | 443434 | 0.480.400.270.440.270.40 | Weakness | | | | 1. High Price 2. Incompatibility with different OS 3. Patent infringements
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THE ANALYSIS OF APPLE’S BRANDING STRATEGIES by Anna Glenn The Apple brand strategy is all about the experience. According to Wired.com‚ “Apple’s emotional branding‚ a brand that is felt in the heart and mind of the consumer” [2]‚ is the key to its survival. Apple’s brand is reflected through their core beliefs about innovation‚ imagination and design. It is promoted through their products‚ advertisement and customer experience. This paper will give an introduction on understanding what a brand
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