IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEES PERFORMANCE (A CASE STUDY ON DASHEN BANK) A SENIOR ESSAY SUBMITTED TO THE DEPARTMENT OF MANAGEMENT IN PARTIAL FULFILMENT FOR THE REQUIREMENT OF BACHELORS OF ART (BA) IN MANAGEMENT. Submitted by: Tesfahun Shiferaw Id No CBE/UR/1175/01 Submitted to: Teshome Desta [pic] MEKELLE UNIVERCITY COLLEGE OF BUSINESS AND ECONOMICS DEPARTEMENT OF MANAGEMENT June‚ 2011 MEKELLE‚ ETHIOPIA ACKNOWLEDGEMENT
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PUTTING THE SERVICE-PROFIT CHAIN TO WORK “When companies put employees and customers first‚ their employees are satisfied‚ their customers are loyal‚ their profits increase‚ and their continued success is sustained.” Harvard Business Review‚ March-April 1994. There is growing number of companies that includes Banc One‚ Intuit Corporation‚ Southwest Airlines‚ ServiceMaster‚ USAA‚ Taco Bell‚ and MCI know that when they make employees and customers paramount‚ a radical shift occurs in the way they manage
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Name: Nihal El-Banna Student ID: 322304 Course Title: Political Economy of Agriculture and Food Professor: Deborah Johnston To what extent are agricultural transformations and modernization still necessary for economic development in contemporary low-income countries? Illustrate your arguments with reference to concrete cases. Introduction: Recently‚ several new comers to the middle income countries category‚ namely in North Africa‚ have made it above the $1.25 poverty line without experiencing
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Chapter 8 Product‚ Services‚ and Branding Strategies: Building Customer Value 1) We define a ________ as anything that can be offered to a market for attention‚ acquisition‚ use‚ or consumption and that might satisfy a want or need. D) product 2) ________ are a form of product that consists of activities‚ benefits‚ or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything. B) Services 3) A product is a key element in the ________. At
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Examination Paper of Organizational Behaviour IIBM Institute of Business Management Examination Paper SubjectCode-B105 Organizational Behaviour Section A: Objective Type & Short Questions (30 marks) This section consists of Multiple Choice and short notes type questions Answer all the questions. Part one carries 1 mark each and part two carries 5 marks each. MM.100 Part A:Multiple Choices:1. Which of the following is not comes under Maslow‟s needs theory? 1. Social needs 2. Affiliation needs
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Physical Surroundings on Customers and Employees What is the Main Objective? --------------------------------------------------------------------- The objective of this article - Servicescapes: The Impact of Physical Surroundings on Customers and Employees- is to integrate theories and empirical findings from diverse disciplines into a framework that describes how to build environment‚ or what is referred to here as the "servicescape‚" affects both consumers and employees in service organizations
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Training and Development on Preparing Employees Both to Succeed in Non-habitual Tasks and to Adapt to Changes in the Organizational Climate Submitted by: Afraa Awad Ahmed Babiker Research Supervisor: March‚ 2013 Table of Contents 1- Introduction 2- Research Objectives 3- Research methodology 4- References Introduction: Background: According to Human Resource Management‚ training and development is the field which is concerned with organizational activity aimed
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“Social Desirability Response Bias in Self-report Choice Situations‚” Academy of Management Journal‚ 24‚ 2‚ 377 – 385. Banai‚ M.‚ Reisel‚ W.D.‚ and Probst‚ T.M. (2004)‚ “A Managerial and Personal Control Model: Predictions of Work Alienation and Organizational Commitment in Hungary‚” Journal of International Management‚ 10‚ Beijing Review (2007)‚ “Are M&As Suffocating Chinese Business?‚” accessed on 20 March 2008 from: http:// www.bjreview.com.cn/expert/txt/2007-06/04/content_65184.htm. Benson‚ J
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core values‚ really influence and have an impact on organizational development ?Explain. Core values are descriptions of the work we do or the strategies we do to accomplish our goal. Organization development (OD) is a deliberately planned effort to increase an organization’s relevance and viability. The values underlie our work‚ how we interact with each other‚ and which strategies we employ to fulfill our goal. When organization development is our goal‚ we need to put the right core values on
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that magical touch. Organization development and technology are very closely related. Every organization leverages technology to support their overall strategy. Different organizations are using technology to a various extent. By using technology‚ organizations have become more efficient than organizations before them. Technology allows the organization to achieve their goals. Technological developments enable productivity allowing reorganization of organizational structure‚ activities and culture
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