ALLIANT HEALTH SYSTEMS : A VISION OF TOTAL QUALITY Alliant’s quest for quality is unequivocal when one reads what Jim Petersdorf had to say about the health care industry “To deliver value‚ hospitals would have to consider both cost and quality….” And what his successor‚ Rod Wolford said about TQM : “To make total quality management work‚ you need an overwhelming conviction that it is central to everything you do. I have this conviction…..” For a strategy to be accepted ‚ and to become successful
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Alliant Health Systems Alliant Health System: A Vision of Total Quality 1. Is Alliant’s strategy Sound? What does it have to do well to succeed? a. No strategy is totally sound. b. On paper‚ Alliant’s strategy would seem sound but‚ even though over the past five years they have made progress‚ Alliant has hit a few snags along the way that has prevented their strategy from becoming truly sound. i. They have only been able to lay down a foundation. c. Alliant is faced with “a culture and a climate
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corporate strategy that is Total Quality Management or TQM. As a not-for –profit organization‚ Alliant’s mission was to become “the leading provider of value-driven‚ superior quality health care in Louisville and the surrounding region.” According to Petersdorf‚ hospitals are escalating costs‚ using the excuse of providing quality. But in reality‚ quality is still questionable. In fact‚ in order to provide true value‚ hospitals would have to consider both cost and quality. Quick respond to customer
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case of alliants strategy‚ although they have made quite advancements but in last 5yrs they have hit a few unexpected obstacles and drawbacks that has staggered their progress. alliants were only been able to lay the base. The working of alliants was facing the problem of in cordiality to the total quality management philosophy. For alliants to eliminate the problem the quality process still needs a jumpstart ‚even the physicians show broader there view point‚ implementation of an IT system that fully
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Total quality helps organizations meet global market expectations through continual innovation. The current healthcare model has shifted to customer satisfaction as a result of new technology. Total quality is a critical component for achieving and maintaining market value in this new environment. This concept has been pushed by the increase in competitiveness and expectations in healthcare. Total quality encompasses the trend of utilizing innovative ideas to improve processes and organizational
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Communication and Interpersonal Skills Communication -the transfer of a message (information‚ idea‚ emotion‚ intent‚ feeling‚ or something else) that is both received and understood. Communication Levels 1. One-on-one level – this is you and your fellow colleagues or you and your manager and/or supervisor. 2. Team-or-unit level – level that is limited to the group and its members. 3. Company-level – larger than team level‚ communications with the different teams within the company or organization
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Productivity vs. Quality – this is the common knowledge that if a business sells more goods‚ the more income How quality is defined? – quality is defined as simply meeting customer satisfaction How quality is measured – Business employing the traditional view measures their level of competence and customer satisfaction on their own then match it with a benchmark to see where the business is How quality is achieved – check the finished product for defects but for total quality business they check
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Total Quality Management Total Quality Management is a strategic system involving teamwork‚ which is essential to the success of all businesses. This process has been developed and strengthened over several decades. This has caused businesses to work together to improve their knowledge of recent technology and approaches to training. Total Quality Management helps to competitively meet the demands of customers ’ by bringing organizations together with management enabling professionals to
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Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards‚ such as the International Organization for Standardization’s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing
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TOTAL QUALITY MANAGEMENT Lecture I History of Quality During the early days of manufacturing‚ an operative’s work was inspected and a decision made whether to accept or reject it. As businesses became larger‚ so too did this role and full time inspection jobs were created. Accompanying the creation of inspection functions‚ other problems arose: • More technical problems occurred‚ requiring specialized skills‚ often not possessed by production workers • The inspectors lacked training • Inspectors
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