Truth Aldo is the object that we chose to observe and study their customer service quality. Aldo is a private corporation that owns and operates a worldwide chain of shoe and accessory stores. Based on our observations‚ we felt dissatisfied through its customer service for the following reasons: 1. POOR GREETING. The staffs are not greeted the customers immediately. Although they are busy with others‚ they still can give a smile and quick greeting‚ and tell them they will be attended to as
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Page 36 Buyer’s Remorse- Buyer’s remorse is the sense of regret after having made a purchase. Getting the customer committed- Physically getting/ making a customer feel committed‚ before the actual commitment. Ice Breaker- Something done or said to help people to relax and begin talking at a meeting‚ party etc. Organization Culture- Is the behaviour of humans who are
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and the reasons why I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally
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Advantages and Disadvantages of Outsourcing Outsourcing is an allocation of specific business processes to a specialist external service provider. Most of the times an organization cannot handle all aspects of a business process internally. Additionally some processes are temporary and the organization does not intend to hire in-house professionals to perform the tasks. Once the task is outsourced to the service provider‚ he will take the responsibility of carrying out the tasks and maintaining
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Discuss the advantages and disadvantages of advertisements. Advertising is a communication whose purpose is to inform potential customers about various products and services and how to obtain and use them. Advertising is a multi-billion dollar business and its messages are conveyed to the farthest places on Earth. It uses every major medium to deliver these messages including television‚ movies‚ newspapers‚ radio‚ magazines‚ video games‚ the internet and billboards. Most advertisements are often
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Advantages and Disadvantages of Internet Ten years ago‚ the Internet was practically unheard of by most people. Today‚ the Internet is one of the most powerful tools throughout the world. The Internet is a collection of various services and resources. The Internet’s main components are E-mail and the World Wide Web. Actually‚ there’s a lot more to the Internet than E-mail‚ search engines‚ celebrity web sites‚ up-to-the-second sports scores‚ and chat rooms full of discussions. The Net also ranks
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Advantages and Disadvantages of Collaborations Katrina Artis‚ Douglas Dixon‚ Elonto Hernandez University Of Phoenix IT ORGANIZATIONAL BEHAVIOR CMGT/530 Shelley Pumphrey January 25‚ 2010 Advantages and Disadvantages of Collaborations Collaboration happens when two or more people join forces and work together to achieve a goal. People offer their knowledge‚ abilities‚ and skills to help each other. Teams are an excellent example of collaboration. Working in teams has become a trend in
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mechanism for information dissemination‚ and a medium for collaboration and interaction between individuals and their computers without regard for geographic location. The Internet represents one of the most successful examples the benefits of sustained investment and commitment to research and development of information infrastructure. The Internet today is a widespread
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ADVANTAGES AND DISADVANTAGES OF ADVERTISEMENTS (comparison and contrast essay) Advertising is presentation of some products by means of television‚ newspaper‚ radio‚ billboards‚ magazines‚ internet and films in order to increase their sales. The main objectives of advertising are; increasing the usage of a certain product‚ creating new customers and increasing brand recognition‚ to obtain feedback from customers regarding a certain product and to indicate introduction of new products. However
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successful projects and events‚ The companies did not plan and manage the production by themselves. They had a specialist team to handles an event that they hired occasionally for cases. Eventologist is a professional visible in many events‚ an individual; who has seen the development of different type of events. Not like other eventologist‚ Abracadabra presents the company that provides event management services‚ event organizer‚ event support and other event related services. By this specialty‚ we are able
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