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launching the project: In the elevators industry‚ the Otis brand stood for technological leadership‚ reliability and quality. The industry was very competitive and had many manufacturers but Otis was the leader in the sales and service markets. The sales market was cyclical and the service market was stable. In 1981‚ North American Operations‚ Otis’ second largest division‚ investigated the feasibility of using IT to establish a centralized customer service department to accept customer requests
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Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude‚ Understanding the customer’s needs‚ Clear communication‚ Dealing with difficult customers‚ Business telephone etiquette‚ Customer service and technology‚ and Serving diverse populations. The essay provided also uses examples of these situations and may include
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PRODUCTS AND SERVICES OFFERED BY SELECTED CATERING ESTABLISHMENTS IN QUEZON CITY A Thesis Proposal Presented to the Faculty of The College of Hospitality Management Eulogio “Amang” Rodriguez Institute Of Science and Technology In Partial Fulfillment Of the requirements for the Subject CL 104 leading to the degree of Bachelor of Science in Hospitality Major in Cruiseline Operations by Patricia G. Garcia Waldron G. Guino-o Darwin S. Icawalo S.Y. 2014-2015 TABLE OF
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Assurance engagements or services are intended to enhance the credibility of information about a subject matter by evaluating whether the subject matter conforms in all material respects with suitable criteria. Its objective is to provide either a high or moderate level of assurance. Assurance services pertain to the independent professional services designed to improve the quality of information‚ or its context‚ for decision making. Assurance services are broader in scope than attestation
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Module 8 - Assignments: Your assignment is from the text. • Chapter 9‚ problems 1 and 2 Your assignment must be submitted to the Dropbox no later than Sunday 11:59 PM EST/EDT. Problem # 1. The ABC Car Service & Repair Centers are owned by the SILENT car dealer; ABC services and repairs only SILENT cars. Three ABC Car Service & Repair Centers provide service and repair for the entire state. Each of the three centers is independently managed and operated by a shop manager‚ a
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Music and the Impact on Youth in America Film: 8 Mile Florida International University Synopsis 8-Mile Film The film begins in the rugged streets of the 8-mile section of Detroit‚ Michigan. A young man by the name of Jimmy aspires to become a rapper. The odds are stacked against him because of the complexion of his skin as well as the fact that he is a product of his own environment. Jimmy‚ realizing that his life has not really changed much since
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3G as a service Services Marketing Assignment Akshay Dongre | FT13304 The Indian Telecommunications Industry India boasts of the second largest telecommunication network in the world based on the total number of telephone users (both fixed and mobile phone). India has one of the lowest call rates in the world‚ backed by the huge telephone networks and the high level of competition amongst the service providers. India also boasts the world ’s third-largest Internet user-base with over 137 million
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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Trinidad Industrial Organization June 15‚ 2013 Voice Over IP Industry Top Companies Market Share Company Name | % Market Share | 8x8 | 15 | ShoreTel | 10 | RingCentral | 8 | Vocalicity | 8 | West IP | 7 | iCore Networks | 7 | Thinking Phones | 4 | Other | 41 | 4- Firm Concentration Ratio( CRm= Σmi=1 si ) .15+.10+.8+.8= .41 or 41% Using the 4 firm concentration ratio‚ it is hypothesized that this industry is definitely not perfectly competitive but perhaps approaching
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