Emerald Article: Benchmarking of Indian mobile telecom operators using DEA with sensitivity analysis Vineeta Nigam, Tripta Thakur, V.K. Sethi, R.P. Singh
To cite this document: Vineeta Nigam, Tripta Thakur, V.K. Sethi, R.P. Singh, (2012),"Benchmarking of Indian mobile telecom operators using DEA with sensitivity analysis", Benchmarking: An International Journal, Vol. 19 Iss: 2 pp. 219 - 238 Permanent link to this document: http://dx.doi.org/10.1108/14635771211224545 Downloaded on: 16-07-2012 References: This document contains references to 29 other documents To copy this document: firstname.lastname@example.org This document has been downloaded 132 times since 2012. *
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Benchmarking of Indian mobile telecom operators using DEA with sensitivity analysis Vineeta Nigam
UIT-RGPV, Bhopal, India
Indian mobile telecom operators 219
Maulana Azad National Institute of Technology, Bhopal, India
UIT-RGPV, Bhopal, India, and
Maulana Azad National Institute of Technology, Bhopal, India Abstract
Purpose – The purpose of this paper is to benchmark the Indian mobile telecommunication service providers for relative efﬁciencies. In this paper, a method for benchmarking performance of mobile telecom utilities based on data envelopment analysis (DEA) is presented. The paper discusses some concepts between quality performance and benchmarking and the results include performance efﬁciency and sensitivity-based classiﬁcation of utilities. Also, peer-to-peer comparison of inefﬁcient with efﬁcient utilities is provided. Based on these results, inefﬁcient utilities can develop strategic plans to improve performance. Design/methodology/approach – The authors use DEA to measure comparative efﬁciencies of mobile telecom companies and two different DEA models, CCR and BCC, were applied to evaluate the relative efﬁciency...