OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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Risk of entry by potential competitors There is a great deal of risk of entry by potential competitors due to the low start up costs. McDonalds is able to add specialty coffee to their existing services to tap into the speciality coffee market.(1) There is potential of $125‚000 per year in revenue to be made by each store if they are able to successfully enter the specialty coffee market. McDonalds also has the infrastructure to enter the speciality coffee market without building new outlets
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Beer Industry Analysis All of the Porter’s five forces jointly determine the intensity of the beer industry competition and profitability. The five forces have taken a closer look on why the brewing industry has become more concentrated and key features defining the industries success. Rivalry: The American beer industry includes more than 300 breweries but is dominated by three producers who command approximately 80 percent of the market share. The three power houses are Anheuser-Busch‚ which
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Tata Consultancy Services Financial Statements Analysis 8/31/2014 Part A: Summary of Key Findings from Part B Tata Consultancy Services Limited (TCS) is the largest IT company in India. Approximately 92% of its revenues are earned from international clients. The company has been growing at a very healthy rate over the years. In sales terms it has grown at a CAGR of 29.4% and in net profit terms it has grown at a CAGR of 34.7%. Since the company has significant overseas revenues‚ fluctuations
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Meat Masquerade Everyday millions of people are consuming hazardous rations. Meat is consumed in huge amounts every year. The nutritional benefit of consuming less meat‚ body systems that are improved‚ and the horrors that are not discussed when meat production occurs will enlighten one and change lifelong choices. Vegetarianism contrary to popular belief is the healthier life style choice and one that will not be regretted. Many rumors will persuade you that lower nutrients will be gained when leaving
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Industry Analysis Overview of the Quick Service Industry The fast food‚ or quick service restaurant industry (QSR)‚ represents approximately 200‚000 restaurants and $155 billion in sales in the U.S. alone‚ they are one of the largest segments of the food industry (Hoovers‚ 2011). This segment of the restaurant industry is “highly competitive and fragmented… number‚ size and strength of competitors vary by region‚ market and even restaurant. All of these restaurants compete based on a number of
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history and its position in the market. Further we have analyzed the SWOT ANALYSIS of the organization of the Bata briefly in which strengths; weaknesses; opportunities and threats of the organization have been briefly analyzed. To strengthen the influence of this report we have also analyzed the PEST ANALYSIS of the company through which we measured the performance and market value of the company in immense way. Ratio analysis of the company BATA have also been done to see the financial position of
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Australian work force is a reflection of the characteristic of the Australian society‚ the analysis of the human resource environment can give some challenges that the companies face nowadays in a multicultural society such as Australia. The Australian workforce describes a old-fashioned human resource management as a result of the competence produced by migration strategies which affect directly or indirectly the policies and procedures in today’s Australian companies. Its work force also requires
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Industry and Company Analysis Strategic Management Submitted By: Pushpendra Parikh - 151 TELECOM INDUSTRY ANALYSIS Economic Trends: Indian economy is the second fastest growing economy in the world. It lags only behind China. The manufacturing as well as the service sector have been performing well since the last 4 years. Though agricultural sector performance is not much impressive‚ it has been able to maintain its growth rate of 3-4%. The demographics as well as the governments
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Magnet status is now a big thing/idea in the healthcare industry. Although I work in a nursing home facility‚ the 14 forces of Magnetism give me an overview of how I could potentially enhance myself professionally. The forces of Magnetism sum up what healthcare facilities should do to provide optimal patient care. Of the 14 forces of Magnetism‚ I think that the five forces that I could incorporate into my practice are: quality of nursing leadership‚ personnel policies and programs‚ quality of care
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