OVER VIEW OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept
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the biggest and best‚ the one we’ve been missing. Beyond the radio ads and TV commercials are the main competitive forces behind that competition and that is what I would like discuss in the next few paragraphs. Before I go specifically into the world of Sony electronics‚ I am first going to define in general the 5 competitive forces in industry. At the center of it all are the Industry Competitors. Next‚ there is the Threat of New Entry‚ which puts pressure on prices‚ cost‚ and the rate of investment
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Preserving People Competitiveness and Tenureship among BPOs in Metro Manila‚ Philippines Maria Lourdes P. Lugtu Marco S. Espinosa Jerryl Lou B. Esquivel Rosemarie A. Galsim Ma. Concepcion M. Gatchalian Heidi E. Layson Jeanne Daphne G. Perez Margie S. Tizon BSEM 3 -3 FUNDAMENTALS OF RESEARCH ENMA 4063 PROF. LOUVELLE S. FORMENTERA September 27‚ 2014 TABLE OF CONTENTS PAGE CHAPTER 1 The Problem and Its Background 3 Introduction 3 - 4 Theoretical Framework 4 - 11 Conceptual
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Assignment 2 – Five Forces Analysis on Paper Industry The SIC code I use to discuss in the assignment is 2621 Paper Mill. As we learned in Module 3‚ there is a five forces analysis. Today‚ we are going to use five forces to analyze the paper industry. Current Competitors: As we can see from the above diagram‚ we can know that paper industry is averagely in a low growth or even negative growth since 2009. IBISWorld states that the revenue of paper industry dropped dramatically in 2009 due to the
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the employees in the BPO industry are youngsters who lie in the age group of 20-35 years. Many of them used to be in college or graduate pass outs that use to join a BPO for part time earning and to cover their sundry expenses. These people generally are apathetic about the company’s culture and often create nuisances which disrupt the very decorum of the company. Some of the key outcomes of this behaviour are: Misuse of freedom and indiscipline: The trend set by most BPO comprise of a professional
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Tecnovate: Challenges of BPO Performed by BPM team: Anna Bachurina Anastasia Baulina Agnessa Shpakova Maxim Peskin Vladimir Maksimov Agenda • • • • • • Current situation Analysis Trends and risks BPO: value chain viewpoint Strategic opportunities Implementation: framework and issues Where we are: brief BPO markets expanding‚ new opportunities are tempting: – What are the core competencies we rely on? – How to use them efficiently? – Do we enter new segments or focus
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BPO Industry in India – A Report Posted on January 10‚ 2013 Written by Webmaster Leave a Comment India is one of the most favored destinations for BPO services because of the quality rendered among other factors. The BPO industry is the fastest growing segment of the ITES sector in the country. There are a few factors like economic advantage‚ economy of scale‚ superior competency which makes the BPO industry more viable when compared to other outsourcing countries. The BPO sector which took root
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five forces……………………………………….. ..pg3 Applying Porter’s Five Forces in the Restaurant industry in Ireland…….pg4 Pest analyze in the restaurant industry…………………………………….pg5 Recommendations……………………………………………………………pg6 Conclusion………………………………………………………………….....pg7 Reference list………………………………………………………………….pg8 Introduction In this assignment we are going to analyses the restaurant industry in Ireland and we are going to apply the Porter’s Five Forces and Pest on this industry for
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Porters Five Force Analysis‚ Industry: Casinos The purpose of this analysis is to determine the attractiveness of the Casino industry by investigating five specific forces that have the potential to drive down profitability. The Casino industry is composed of firms operating primarily in providing gambling activities and games to consumers while also supplying hotel services and other commodities. Firms that exclusively operate non gambling resorts were not directly included in this profitability
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Porter’s five forces analysis of the Personal Computer (PC) industry In his article “The five competitive forces that shape strategy“‚ Michael Porter (2008) updates and extends his “five forces” framework he first introduced in 1979 and which has influenced the academic and business research for decades. He reaffirms that “THREAT OF ENTRY”‚ “THE POWER OF SUPPLIERS”‚ “THE POWER OF BUYERS”‚ THE THREAT OF SUBSTITUTES”‚ and “RIVALRY AMONG EXISTING COMPETITORS” are the forces that shape every
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