MARKETing management Designing and managing services Case Study : Ritz-Carlton Hotels Lecture : Prof. Dr. Basu Swastha Dharmmesta‚ M.B.A Group 4 Anne Stam [Student Exchange] Febrini Wulandari 08/277511/PEK/12841 Irwan Arfandi Bachtiar 08/277521/PEK/12851 Case Summary Ritz-Carlton Hotels‚ California‚ USA Ritz-Carlton is a brand of luxury hotel and resort with 70 properties that are located in major cities and exclusive resort
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Industry Report – Hotel Industry Group - 1 2010 This report presents scenario of MIS in Hotel Industry with main focus on India Hotels Company Limited (IHCL‚ Taj Group of Hotels) India Hotels Company Limited Oxford House 15/17 N.F. Road Apollo Bunder Mumbai 400 001 India Contact Person - Denzil Barretto denzil.barretto@tajhotels.com (91-22) 6665 1000 (91-22) 2284 6680 / 83 Industry Report – Hotel Industry Table of Contents Group Details ......................................................
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Assignment Title: Tourism Impacts on New Cruise Terminal at Kai Tak TABLE OF CONTENTS 1. Introduction 2. Background 3. Analysis 4. Conclusion 5. References Introduction Hong Kong in Chinese literally translates into “Fragrant Harbour”. Victoria Harbour is the heart and soul of Hong Kong‚ which is famous as being one of the world’s greatest commercial and trading centres. Its natural harbour is capable to support even the largest ships because of its natural depth
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“A study of the Tourism Trends of Uttarakhand and its potential” By: Bhupesh Mahara A0102210063MBA-M&S Class of 2012 Under the Supervision of Dr. Bandana Chadha Assistant Professor (International Business) Department of Marketing In Partial Fulfillment of Award of Master of Business Administration AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH INTRODUCTION: Tourism in Uttaranchal Uttaranchal now called Uttrakhand was formed in 2000‚ which was earlier part of northern Uttar
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travel & tourism service providers. Sustainable tourism Management Objective Understanding consumer expectations from travel service providers & their satisfaction levels towards the service providers used in past Part 1 1.Introduction Global travel & torism industry Travel and tourism industry India Unique characteristic of travel and tourism industry Part 2 2.Understanding the Marketing in travel and Tourism Factors Influencing Demand for tourism Global demand
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Radisson Hotels is one of the leading‚ full-service global hotel companies with more than 420 locations in 73 countries.[1] The first Radisson Hotel was built in Minneapolis‚ Minnesota in 1909‚ and was named after the 17th century French explorer Pierre-Esprit Radisson.[2] The hotel was purchased by Curt Carlson (1914–1999) in 1962‚ and is still owned by his company‚ Carlson. In the United States The majority of Radisson-branded hotels are located in the United States. The company’s headquarters
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References | 18-19 | Introduction Tourism and hospitality business is one of the fastest emergent industries over the over world. The UK is considered one of the leaders of rapid introduction of global tourism business. The tourism sector in UK is progressively rising year by year for various favorable factors and among them most important dominating factors are technological and capital availability related (Buhalis‚ 2012). In the earlier period‚ the world tourism industry has been prejudiced by
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that contributed in the failure of Denver International Airport Baggage System (DIABS)‚ which is considered a benchmark for any project failure. Besides these‚ various issues has affected the overall outcome of this project including lack of risk management‚ poor communication‚ and change of strategy To start with the project decision strategy changes. Since the airport’s Project Management team realized that the change of how to build the baggage system strategy and recognize the shifting in technology
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Starwood Hotels Introduction The Starwood hotel and resorts company is one of the largest and well-established companies in the world. Nine different hotel brands are owned‚ franchised or managed by the Starwood Company. According to their webpage‚ Starwood employed about 145.000 people in 2006. Furthermore‚ they made a total revenue of 5‚979 billion US dollars. (Starwoodhotels‚ n. d.) Because of its diversity and values as well as its constant modulation‚ Starwood is successful today and will
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and staff training are interrelated. A staff who has been given training will be able to a quality service to their customers unlike a staff who haven’t been given staff training‚ this is seen practically if looked at restaurants. Most of the time hotels which hire temporary staffs for peak season will have a high percentage of showing low quality service because these temporary staffs are given just a minimum or basic training. When a staff is given basic training this will contribute very highly
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