100 Yen Sushi House (Case 4.1) 2. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? A. Customers need not to wait for sushi they want. All kinds of sushi are on the conveyer belt. So the customers’ work is just picking what they want. i. Customer and Employee need not to move a lot. B. Like ‘Self-service’‚ serving cost is reduced. Even though there is any demand fluctuation‚ there would
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100 Yen Sushi House 100 Yen Sushi House is exactly the showcase of Japanese productivity‚ which is a famous sushi restaurant in the Shinjuku area of Tokyo. 100 Yen Sushi House utilizes ‘just-in-time’ and total quality control systems to prepare food and serve customers to improve productivity in the workplace. It is totally a labor-intensive operation based mostly on simplicity and common sense rather than high technology. [pic]100 Yen Sushi House Blueprint Special production-line approach
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differentiate 100 Yen Sushi House and how do they create a competitive advantage? 1. Production-Line Approach 2. Pull approach 3. Cozy Environment 4. Price 5. JIT and Quality control system 6. Human Resource Q.3 How has the 100 Yen Sushi House incorporated the just-in-time system into its operations? 1. Receives fish only when it is needed 2. Making quality the responsibility 3. 100 Yen also uses a kanban system Q.4 Suggest other services that could adopt the 100 Yen Sushi House service
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1. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? Features: They have an ellipsoid shaped serving area in the middle of the room where inside three or four cooks were preparing sushi. They have a conveyor belt going around the ellipsoid service area like a train track when different plates of sushi. Each plate cost 100 yen. They don’t have a cash register‚ they cashier just counts how many plates
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CASE1: 100 YEN SUSHI HOUSE 1. Prepare a service blueprint for the 100 Yen Sushi House operation. [pic] 2. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? Features: The price is uniform‚ 100 yen per plate. There was a conveyor belt going around the ellipsoid service area. The whole operation is based on the repetitive manufacturing principle with appropriate ’just-in-time’ and quality control
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. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? The main differentiating factor of 100 Yen Sushi House is its production-line approach to food preparation and service. Even the customers are included in the production line. The rate at which customers enter the restaurant‚ remove dishes from the food train‚ and leave the restaurant determines the flow of the delivery process. This "pull"
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CASECh004.doc CHAPTER 4 NEW SERVICE DEvelopment CASECh004.doc James A. Fitzsimmons and Mona J. Fitzsimmons‚ New Service Development: Creating Memorable Experiences‚ Editors‚ Sage Publications‚ 2000 A contributed volume that has chapters from leading service researchers covering topics in three areas: service innovation‚ service process design‚ and service process implementation. Leonard A. Schlesinger and James L. Heskett‚ "The Service-Driven Service Company‚" Harvard Business
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I have chosen Spaghetti House to blueprint. It is because this organization has a well service and system to support it. I would like to share this operating system to my classmates for demonstrate how good restaurant should be operated. There are three key elements of physical evidence we should be care as they will influence the customer’s experience. Firstly‚ the reservation book is the key element of physical evidence. The purpose of that book is to confirm the booking of guests and assign
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Sushi Sushi is most commonly defined as a Japanese dish shaped into a roll‚ consisting of cold cooked rice dressed with vinegar‚ wrapped in seaweed and garnished with raw or cooked seafood and vegetables‚ then cut into bite-sized pieces. (dictionay.com) Although not in its most contemporary‚ present form‚ sushi has been around for a surprisingly long period of time. What began as simple‚ two ingredient rolls‚ has blossomed into multi-ingredient flavored delights. A variety of types arises from
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The Yen In only 142 years Japan’s economy changed from an antiquated monetary system to the world’s third most traded currency and forth most used reserve currency after the U.S. dollar‚ the euro‚ and the pound sterling. Truly the Japanese Yen is still an unappreciated economic force waiting for it’s chance to take center stage on the world market. CREATION OF THE YEN The Yen came into existence May 10‚ 1871 after the Meiji government chose to abandon Tokugawa coinage
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