4.709 Operations Management Individual Assignment Lecturer: Mr. Ray Ninow Bhawana Vohra – ID No. 20140195 Total words: 1869 1. Custom Fabricators Company (a) The balance of Customer Service and Resource utilization Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. Customer Service is defined by three
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1. GENESIS OF ‘THE GOAL’ The Goal is about science and education. The author believes that these two words have been abused to the extent that their original meanings have been lost in a fog of too much respect and mystery. Science for him is not about the secrets of nature or even about truths. Science is simply the method to try and postulate a minimum set of assumptions that can explain‚ through a straightforward logical derivation‚ the existence of many phenomena of nature. For example the
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director of supply management of EMC to explore and exploit all the available option to cut the expense in order bolster their business. 1. What actions should Sally take to reduce inventories by 10 percent? Reducing inventories by 10 percent can’t be met by focusing on any single aspect of business but need a holistic approach. There are many approaches available for reducing inventories and Sally should exploit all the opportunities. As a director of supply management‚ Sally can study the
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be difficult to start a totally new type of car wash business in such a highly competitive market. After the analysis we have found out that car wash industry in Almaty is still underdeveloped and has high potential to make profit. It is quite new area of car wash and is trying to compete with automatic and traditional car washes by offering convenient service for its customers. Rather than relying on roadside promotions or natural traffic patterns to drive car wash business‚ our business can create
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Case: Restoration project at Bennett Auto Sales and Services (BASS) Bennett Auto Sales and Services (BASS)consists of three car dealerships that sell and service several makes of American and Japanese cars‚ two auto part stores‚ a large body shop and car painting business‚ and an auto salvage yard. David Bennett‚ owner of BASS‚ went into the car business when he inherited a Ford dealership from her father. He was able to capitalize on her knowledge and experience to build her business into the
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Predict rates of technological progress and innovation. * Demand forecasts * Predict the future demand for a company’s products or services. Since virtually all the operations management decisions (in both the strategic category and the tactical category) require as input a good estimate of future demand‚ this is the type of forecasting that is emphasized in our textbook and in this course. TYPES OF FORECASTING METHODS
Free Exponential smoothing Moving average Forecasting
differentiate itself in the market Concentrate on using the latest technology in both its new products and new manufacturing processes Problem • There has been a change in the length of the product life cycle. o Products had a life cycle of 8-10 years during the 1970’s and 1980’s. However‚ the company must now contend with product life cycle of two years and less. Causes of the problem: (a) Impact of technology — This is not only because competitors are able to develop alternative products
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Case study of Dupont: Marketing of “Disappearing” products. 1. What are the markets for Lycra? The market for Lycra is vast. It’s not easy to pinpoint a particular market as Lycra is being used by different manufacturers such as Wacoal‚ Liz Claiborne‚ Macy’s‚ etc. and they are targetting different consumers. In general‚ the market for lycra is the manufacturers of garments and retailers. Being specific‚ Its market are Baby boomers because as they are getting aged‚ they are gaining weight
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1. In the light of the system‚ describe the decisions to be made in the area of strategic planning‚ managerial control and operational control? What information would you require to make such decisions? Ans. A management information system (MIS) is an organized combination of people‚ hardware‚ communication networks and data sources that collects‚ transforms and distributes information in an organization. An MIS helps decision making by providing timely‚ relevant and accurate information to managers
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1. Why is it important for Arnold Palmer to get a patient’s assessment of health care quality? Does the patient have the expertise to judge the health care he/she receives? Arnold Palmer Hospital primarily focuses on providing quality health care to their patients; seeking feedback from patients helps the hospital in knowing customer’s expectations which is important in improving their services. If customer expectations are not met‚ the hospital should be thinking about the ways to improve their
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