1. WHAT ARE THE SPECIAL TRADE TERMS? Export sales transactions usually embody trade terms which are not customary in the home trade. These trade terms have been developed by international mercantile custom and have simplified the sale of goods abroad. They are in universal use in trade transactions but care must be taken as they may be interpreted differently in different countries and their meaning may be modified by agreement of the parties‚ the custom of a particular trade or the usage prevailing
Premium International trade Commercial item transport and distribution Contract
Psychology Unit 1: Introduction to Psychology Area of Study 1: What is Psychology? Chapter 1: The Nature of Psychology Defining Psychology 1. Centuries ago Psychology was defined as the study of the mind; however this definition has since been updated. What is the current widely accepted definition? Psychology is the study of mental processes and observable behaviours. 2. Who are the main subject matter of Psychology and what does the field focus on? Humans are the subject matter
Free Psychology
Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
Premium Customer service Service system
THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
Premium Customer service Customer Customer satisfaction
99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
Premium Sales Customer service
What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
Premium Sales Financial services Customer service
1. Identify and describe the nature of this issue‚ the spatial and ecological dimension? Air quality is a measure of the amount of pollutants emitted into the atmosphere and the dispersion potential of an area to dilute those pollutants. It is a massive problem of urban living and remains one of the largest environmental concerns. Spatial dimension relates to how air quality differs between places at different times and under different weather patterns. Increasing population and demand for more
Premium Smog Air pollution Oxygen
Assessment #1: Part B Prepare a staff manual a. Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer
Premium Customer service Complaint Customer
easy ways to pay for Home care services The fundamental concept of home care is to provide either skilled care or custodial care for the seniors of the house. A home care service include many tasks and covers a lot of situations like providing home care for debilitating injury‚ illness‚ long term disability and elderly care. Customers who opt for such services although find the appropriate agency become perplexed while paying the money. This situation occurs due to lack of awareness of ways which
Premium Health care Health insurance Health economics
the total number of observations in each class. BAR CHART A graph in which the classes are reported on the horizontal axis and the class frequencies on the vertical axis. The class frequencies are proportional to the heights of the bars. The most common device to present a qualitative variable in graphic form is a bar chart. In PIE CHART A chart that shows the proportion or percent that each class represents of the total number of frequencies. A histogram for a frequency distribution
Premium Bar chart Frequency Frequency distribution