BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
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PROJECT 1 Reasons for customer service problems include the following: 1. Not listening to or collecting information from customers. It is surely self-evident that listening to the customers is fundamental to providing a high level of customer care. Self-evident it may be‚ but surprisingly few organisations and individuals possess and use good listening skills. People are all so very different. We come from such a wide variety of backgrounds and cultures. We all have different ways of thinking
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1. What are some of the ways groups of people are identified? There are four ways a group of people can be identified are race‚ ethnicity‚ religion and gender. Within these four groups there are five characteristics that they all share that make them fall into a minority group. Those five characteristics are unequal treatment‚ distinguishing physical or cultural traits‚ involuntary membership‚ awareness of subordination‚ and in-group marriage. The racial group is a group of individuals that
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for too many participants. For most teachers and students‚ a main battlefield revolves around discipline. Maintaining good discipline is a necessary condition for establishing a classroom climate that is conducive to learning. There are many ways to provide discipline‚ but one of the most productive is motivating students because they care about what they are learning. Enthusiastic teachers who present their material in stimulating‚ meaningful ways motivate students. When students
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What is a customer service culture? If you look at companies lauded for their superior customer service‚ you almost always find that those companies create a culture that supports excellence in customer service. It ’s not that they simply train their employees in customer service skills. What they do is ensure that customer service is interwoven into everything the company does. Customer service excellence simply becomes the way things are done around here. In fact‚ the way things are done around
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In what ways are history and heritage similar‚ and in what ways are they different? For many years the difference between heritage and history has been confused. Often the line between the two is merged creating a general measure of difficulty when it comes to separating the two. ‘The relationship between heritage‚ history and memory has been subject to much debate recently among geographers‚ historians and cultural critics’1. However it is clear‚ that ‘Heritage is not history’2 and that ‘Heritage
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Ways to attract customers There are reasons why we build a website‚ it is because we want to attract customers and spread the word to everyone on the internet about our online business. As we know that although it is not a requirement‚ building a website has its advantages. Having own website gives us an advantage when comparing to other businesses that without a website. The thing is there are times that website is not able to attract customers and it does not do anything when it comes to spreading
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English 112.060 October 9‚ 2012 Essay #2: “In what ways are women objectified and what are the consequences?” On any street corner or at the turn of a page there are advertisements showing men‚ women and children for various products. Whether it is trying to sell a simple beauty product or lingerie using a scantily clad model‚ the images depicted somehow catch your attention. But have we ever stopped to think what that ad is really trying to accomplish? While evaluating that photo‚ has it
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Chapter 1 Review Questions. 1. Service is the manner in which you and other employees treat your customers and each other as you deliver your company’s deliverables. 2. In the past when many people worked on the farms‚ small artisan and business owner provide customer service to their neighbors. Many small towns and villages had their own blacksmith‚ general stores‚ barbershop‚ and similar service oriented establishments owned and operated by people living in the town. For people living in more
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To what extent is language the most important way of knowing? To answer this question‚ let us first define language and knowledge. Language is any system of formalized symbols‚ signs‚ sounds‚ gestures‚ or the like used or conceived as a means of communicating.1While knowledge is a justified true belief. In my opinion‚ language is an important way of knowing; however it is not the most important. Language is not restricted to merely words‚ it encompasses actions as well. Without it‚ how can we
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