Promoting Communication in Health Essay Example

SHC 31 Promoting communication in health, social care or children’s and young people’s settings. 1.1 Communication is a tool with which we exercise our influence on others, bring out changes in others’ and our attitudes and motivate the people around us and to make and maintain relationships with them. Communication makes a major part of our life and is a social activity. This social activity is pursued verbally through speech, reading and writing or non-verbally through body language. Communication affects in work setting – we need communication at work, it is very important for: * The development of staff and children * To discuss and plan ways to meet the Childs/ parents/ carers needs * Build strong relationships with children/ parents and carers
2.2 Factors to consider: Key feature | Description | Talking | voice normal – pitch/tone of our voicebe careful of who you are talking to – they might not like certain things You can talk by whispering, shouting, phoning and by talking fast and slow to clarify what they are saying | Listening | Eye contact and nodding shows your listening and if you ask questions and recall what they say | Eye contact | Keep eye contact but not to stare as that can be intimidating, the stronger the eye contacts the closer the people are, people with higher class have longer gazing patterns. We hold eye contact longer with the people we like, eye contact can show: behavior, sincerity and empathy to young children, people who are more emotional need more eye contact | Body language | Body language can be positive or negative depending how you initiate things. Body language when open s more approaching for children | Facial expressions | Smiling and looking interested is much more positive for people approaching you and having a good convocation. Facial expressions show people how you react – if you like what they are saying or if your not | Describing | Describing in more detail is better then one