E-Mail Writing Sample

Topics: Management, The Opportunity, The Guest Pages: 1 (259 words) Published: February 26, 2013
Management responses from Daydream Island Resort

Dear Mr. Mahon,

Thank you very much for the feedback with regard to your recent stay on Daydream Island. It is certainly disappointing to hear that Daydream did not meet with your expectations on your visit.

As you can appreciate your visit coincided with the traditional school holiday period, which is a time when families choose to holiday and spend time with their children. Daydream Island does cater to all travelers including families and as such during the January period Daydream is very popular with families due the range of activities on offer. In regard to your experience at Mermaids Restaurant, this Outlet has never been advertised as “Fine Dining” but as “a la carte” Restaurant catering for all types of guests. I agree that families having fun with a “Congo Line” in a restaurant may be inappropriate to some, as is the behavior on this occasion, of various unsupervised children; however Management did request the guests involved to exercise better parental control over their children, so as to respect the other guests dining at that time. Management of Daydream Island encourages all guests to enjoy their stay but certainly not at the expense of other guest. And any behavior we deem inappropriate is addressed accordingly.

We would like the opportunity to welcome you back to Daydream, preferably outside the general school holiday period, and we have every confidence your experience next time around will be extremely positive.

Thank you again for your feedback

Sincerely yours,

Warren Corriston
Resort Manager
Daydream Island Resort
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