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COVERPAGE- NAMES, id#s AND NAME OF CASE(Please add your student number after your name/thanks)
Professor: Dr. Giovani J.C. da Silveira
Lodge Karen
Koupal Ondrej
Miller Alana
Ogunsola Oluseun
Will Chuan Zhou (328253)
Name: Case Analysis of Deutsche Allgemeinversicherung
Coverletter?- Addressed to kluck, from consultants
If someone can find a sample cover letter for case analysis then I can make it longer
Dear Mr. Kluck;
We are a 5 member consulting team from University of Calgary, Haykayne Business School and we did a very comprehensive study on Deutsche Allgemeinversicherung's PMV project and its problems, including the problem's background, the competition the company is facing, the firm's current state, Suitability of SPC use in the service industry,
Measurement Issues faced at DAV and specific recommendations, the following is our analysis.
Cheers
Group 4
TABLE OF CONTENTS
SYNOPSIS
Deutsche Synpnosis
Deutsche Allgegeinversicherung, the second largest insurance firm in Germany, had decided to adopt a new quality improvement initiative: PMV in order to maintain its prominent position due to the looming competition and increasingly customer demands.
Kluck, the architect behind Prozessmessung und Verbesserung, was head of Operation Development at Deutsche Allgemeinversicherung(DAV). The PMV project was a revolutionary effort to use manufacturing-style improvement techniques in insurance services, it will differentiate DAV in the industry and hopefully, maintain its prominent position. Kluck, however, was facing a number of difficult problems with the improvement phase of the project.
Priot to 1994, correct transcription from forms had been assured using a method called Double -key entry. There were two problems with this method of assuring accuracy. First, it was very expensive, since it essentially demanded that work be done twice. Second, it was found that first-pass quality actually deteriorated over time when the double-key method was
Professor: Dr. Giovani J.C. da Silveira
Lodge Karen
Koupal Ondrej
Miller Alana
Ogunsola Oluseun
Will Chuan Zhou (328253)
Name: Case Analysis of Deutsche Allgemeinversicherung
Coverletter?- Addressed to kluck, from consultants
If someone can find a sample cover letter for case analysis then I can make it longer
Dear Mr. Kluck;
We are a 5 member consulting team from University of Calgary, Haykayne Business School and we did a very comprehensive study on Deutsche Allgemeinversicherung's PMV project and its problems, including the problem's background, the competition the company is facing, the firm's current state, Suitability of SPC use in the service industry,
Measurement Issues faced at DAV and specific recommendations, the following is our analysis.
Cheers
Group 4
TABLE OF CONTENTS
SYNOPSIS
Deutsche Synpnosis
Deutsche Allgegeinversicherung, the second largest insurance firm in Germany, had decided to adopt a new quality improvement initiative: PMV in order to maintain its prominent position due to the looming competition and increasingly customer demands.
Kluck, the architect behind Prozessmessung und Verbesserung, was head of Operation Development at Deutsche Allgemeinversicherung(DAV). The PMV project was a revolutionary effort to use manufacturing-style improvement techniques in insurance services, it will differentiate DAV in the industry and hopefully, maintain its prominent position. Kluck, however, was facing a number of difficult problems with the improvement phase of the project.
Priot to 1994, correct transcription from forms had been assured using a method called Double -key entry. There were two problems with this method of assuring accuracy. First, it was very expensive, since it essentially demanded that work be done twice. Second, it was found that first-pass quality actually deteriorated over time when the double-key method was