A Unique Training Program at Ups summary
Case Study 1
A Unique Training Program at UPS
1. Do you think individuals can learn empathy from something like a 1-month CIP experience? Explain why or why not.
Answers:
• Yes, It’s not about feeling sorry for the victims involved. Teaches managers to step outside of the traditional box and learn ways to relate to people who are dealing with other situations • Mark Colvard felt in his traditional managerial training, he would have denied the employee the time off because he was looking at the bottom line • After experiencing the training he learned: Sometimes you have to make decisions that are not typically the choices you would normally make. In the interest of understanding the employee’s point of view on their situation, he opted to grant the time off, which supports that he learned empathy from his 1-month training
2. How could UPS’s CIP help the organization better manage work life conflicts?
Answers:
• Any organization has a responsibility to help employees better manage work- life conflict • Individual employees can work on their personal resources to cope with what is being dealt to them as best they can. • Organizations have the ability to modify the work environment so as to minimize its stress generating features: a) Avoidance- avoid the conflicts all together b) Reactive- deal with after they become aware of it c) Preventive- if UPS CIP Program would train their managers to learn to head these issues off ahead of time, they could prevent or minimize these effects all together
3. How could UPS’s CIP help the organization improve its response to diversity?
Answers:
• The program is an external opportunity to achieve diversity awareness • Through the program, managers immerse themselves into the lives of everyday people in very different environments from their own, both geographically and economically, which teaches them to embrace differences • Managers then take these skills and
A Unique Training Program at UPS
1. Do you think individuals can learn empathy from something like a 1-month CIP experience? Explain why or why not.
Answers:
• Yes, It’s not about feeling sorry for the victims involved. Teaches managers to step outside of the traditional box and learn ways to relate to people who are dealing with other situations • Mark Colvard felt in his traditional managerial training, he would have denied the employee the time off because he was looking at the bottom line • After experiencing the training he learned: Sometimes you have to make decisions that are not typically the choices you would normally make. In the interest of understanding the employee’s point of view on their situation, he opted to grant the time off, which supports that he learned empathy from his 1-month training
2. How could UPS’s CIP help the organization better manage work life conflicts?
Answers:
• Any organization has a responsibility to help employees better manage work- life conflict • Individual employees can work on their personal resources to cope with what is being dealt to them as best they can. • Organizations have the ability to modify the work environment so as to minimize its stress generating features: a) Avoidance- avoid the conflicts all together b) Reactive- deal with after they become aware of it c) Preventive- if UPS CIP Program would train their managers to learn to head these issues off ahead of time, they could prevent or minimize these effects all together
3. How could UPS’s CIP help the organization improve its response to diversity?
Answers:
• The program is an external opportunity to achieve diversity awareness • Through the program, managers immerse themselves into the lives of everyday people in very different environments from their own, both geographically and economically, which teaches them to embrace differences • Managers then take these skills and