Why is important for a worker in the csi to follow their job description? It is important for a worker in the community service industry to follow their job description as it is important that they give a professional standard of the service. It is also due to confidentiality. Community service workers have duty of care to their clients. Also it is important they follow their job description because different services may have different policy and procedures and guidelines that need to be followed accurately so that duty of care is upheld to each client. Question 2
Define the term policy.
A policy is a course of action or guidelines to be followed. Question 3
Define the term procedure.
Procedures are clear practical steps to be followed consistently through the whole agency or service in order to meet the policy statement. Question 4
Why do community services industry workers need to work within agency policy and procedures? Provide 3 reasons. * To ensure they do their job properly
* To ensure proper duty of care to a client
* So no unnecessary harm is caused to clients
Give 5 examples of areas that should be covered in the policy and procedures manual. * Case management procedures (how the agency determines eligibility for the service, assesses client needs and individual goal setting to address needs identified * Occupational health and safety procedures
* Notification of child abuse procedures
* Duty of care
Define the term legislation.
Legislation is the rules and regulations that are passed in state or federal parliament. An Act of parliament clearly defines what is legal and illegal and you can be punished by law by not abiding by legislation. Question 7
Define the term statutory requirements.
If a legal obligation is statutory, it means there is an Act that says you have to do something, or not do something. You can be legally punished if the Act is not followed. Question 8
Define the term regulatory requirements.
Regulatory requirements refer to standards of rules on how a service should be run in order to meet the needs of clients effectively and safely and to enhance the clients well being. Regulations are the details that attach. Question 9
List 3 pieces of legislation impacting on the community service industry and state the purpose of each. 1. Children and young persons (care and protection) Act 1998 no 157 (NSW) An Act to provide for the care and protection of and the provision of services to children and young persons 2. Privacy Act 1988 (commonwealth no 119, 1988)
An Act to make provision to protect the privacy of individuals and for related purposes 3. Occupational health and safety Act 2000 no 40 (NSW)
This is the main piece of health and safety legislation with related occupational health and safety regulations. Question 10
When gathering personal information from a client what do you need to tell them? When gathering personal information from a client it is important to make it clear to the client what their rights are and information including eligibility criteria of who can use the service, the assessment process, service rules, services offered, staff qualifications, confidentiality exclusions, client rights and responsibilities, complaints procedure and any fees involved in the use of the service. Task B case study
How would you find out what your roles and responsibilities are as a family worker? By reading the agency rules and regulations and by looking at your job description and asking your supervisor Question 2
In this case study what would be your roles and responsibilities as the worker? To ensure no harm comes to the children and to listen and help Julie with the assistance she requires Question 3
Consult the attached job description. From the job description state 3 key responsibilities and discuss how you could apply...