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1. The three primary goals of HRM is to attract an effective workforce, to maintain an effective workforce, and do develop an effective workforce. 2. Having proper personnel issues becomes irrelevant if you have a good idea or the right management trend, such as quality circles or TQM.

3. Personal capital refers to the economic value of the knowledge, experience, skills, and capabilities of employees.

4. Human resources information system is an integrated computer system designed to provide data and information used in HR planning and decision making.

5. Contingent workers are people who work for an organization, but not on a permanent or full-time basis.

6. Telecommuting means using computers and telephones at the office.

7. The first three steps involved in attracting an effective work force are HR planning, choosing recruiting sources, and selecting the candidate.

8. With the matching model, human resource specialists exploit the newly hired employees.
9. Job design is a systematic process of gathering and interpreting information about the essential duties. 10. Orientation is the process of determining the skills, abilities, and other attributes a person needs to perform a particular job.

11. One of the fastest-growing approaches to recruiting today is the use of the Internet. 12. Validity is the relationship between an applicant’s score on a selection device and his or her future job performance.

MULTIPLE CHOICE

Select the best answer.

1. The strategic approach to human resource management includes three key elements:

i. All managers are human resource managers ii. Employees are viewed as assets iii. Managers are viewed as appraisers iv. HRM is a matching process between the organization’s strategy and the correct approach to managing its human resources

a. i, ii, iii
b. ii, iii, iv
c. i, ii, iv
d. i, ii, iii,

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