Secondly, customers consider timely delivery as a very important aspect for them. Failure in this area often leads to losing customers to other competitors. It is therefore crucial for any business person to ensure that he or she offers timely and quick delivery of products and services to the customers. Professionalism is also another thing that is often considered by customers. Each one of them considers wants to be served by people who have full knowledge concerning the products and services they are offering.…
This creates a complex intra-company and external supply chain consisting of all business processes and information used to provide our product to the customers; this includes everything from procurement of raw materials, through production, and to distribution. Because of the relationship of these facilities they are suppliers and distributers to one another, making the need for…
As seen in the case of Austin Wood Products, although the company is profitable and offers a variety of high quality products, there are a number of flaws and problems that the company face in different functional areas related to purchasing and supply management.…
Supply Chain Management is about the delivery of a product to a customer in a timely manner regardless of its location of the globe. Providing the right component, the correct quantity ordered, and at the right price is what customers value the most. To enhance customer value and satisfaction a customer relationship integration team should exist and bring together each facility, its services, and its employees into the CRM process. Integrating the available information of an organization allows employees to have immediate access that may be crucial to a customer’s delivery. Customers value the open visibility of their supplier to track any material that has been shipped.…
* Provide the highest quality of products and services to fulfill the needs of our customers…
The purpose of this analysis is to offer insight into difficulties experienced by Exley Chemical Company. Case analysis will provide an objective view of the identified problems (both macro and micro), the causes, affected systems, alternatives and recommendations. In a collaborative effort, this report reflects multiple observations and opinions regarding the case analysis.…
Introduce the supply chain management system and discuss how to achieve the maximum customer satisfaction…
Strategy & Key Success Factors: Birch Paper (BP) company is structured in such a way that it is decentralized, and each division acts as a profit centre. Furthermore, it uses vertical integration with examples such as Timberland division supplying pulp, and the Thompson Division (TD) providing printing and colouring. This strategy, which composes of decentralization along with the design of profit centres indicates a profit maximization strategy, which involves keeping costs low through obtaining multiple bids. This strategy is reliant on several key success factors: goal congruence among all divisions. Although managers from each division have the right to choose the supplier they want, the company will not be successful if the selling division charges a full premium to the purchasing division, who is ultimately trying to minimize costs. Coincided with goal congruence, another key success factor is clear communication among divisions. Without this, each division may have differing strategies, which can have negative effects on the entire company’s cash flow. Lastly, complete awareness and competence from management is a critical key success factor. In most companies, the degree of management intervention is dependent on their awareness of the business. However, too much intervention can lead to negative outcomes for the company.…
Lee, H. L. (2000). Creating value through supply chain integration, Supply Chain Management Review, 14 (4) 30-37…
* Explain why the supply chain is so important in delivering results and meeting your customer requirements.…
If you want to provide the best customer service, all of your staff need to have good communication and sales skills. You will also need to show leadership by personally providing excellent customer service at all times. Learn more about the sales process.…
Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations.…
Recommendations for solving the problem of the company can be to try to reduce costs by using other materials at a lower cost or developing a faster production process. Due the fact that the most competitive advantage of the company is the uniqueness and high quality of the product, the company should preserve its quality instead of using cheaper materials or faster production time that may violate the value of its products. First, the company should hire…
Customer service score by itself may not sufficient to understand every aspect of the supply chain problems. Hence, I would recommend as the first step to significantly improve visibility into the entire supply chain process to understand key pain points. Greater visibility into a supply chain not only answers the basic questions of what is the current state, but it also helps answer questions such as why are we in this state? And what do we have to do to improve from here?…
Through analyzing this case, it obviously demonstrated that it has own successful supply chain. It shows on five performance objectives which refer to speed, quality, flexibility, dependability, costs.…