Unit 4222-201 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

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Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s settings

1.1 Identify different reasons why people communicate
People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communication has a purpose and this is :

to gain a sense of belonging
to have our love and emotional needs met
to express our dreams, hopes and aspiration
to try and reach our potential
to communicate our basic needs such as hunger, warmth/cold, fear of insecurity, needing protection from physical harm to form relationships with other people
1.2 Explain how effective communication affects all aspects of own work Within the care setting I communicate using: Communication books, Handover with Colleagues, staff message book, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them

It is important to observe individuals reactions when communicating : as it informs me as to how they are feeling at the time. They may be upset and need reassurance, they may be confused and not understanding what is being said , they may be agitated and need time to cool down. As a social care, it is my responsability to know the client's i work with as i will be able to interpret their reactions to communications and be there to offer support if needed. 2.1 Find out an individual’s communication and language needs, wishes and preferences I can find out an individual’s preferred communication methods by: asking the client, reading their care plan, ask relatives, ask colleagues, medical notes, etc 2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences I can make my own observations as i support them and share my findings with my colleagues and record in their care plan. Their individual communication needs should be reflective of their : culture, religion, and above all their individual preferences and according to their needs. 2.3 Show how and when to seek advice about communication

I can speak with my line manager , other colleagues or seek advice from professional bodies. 3.1 Identify barriers to communication
• Sensory deprivation – when someone cannot receive or pass on information because they have a impairment to one or more of their senses, most commonly a visual or a hearing disability. • Foreign language – when someone speaks a different language or uses sign language, they may not be able to make any sense of information they are being given by someone trying to help them if that person does not speak their language. • Jargon – when a service provider uses technical language the service user may not understand. For example, the doctor may say that a patient needs bloods and an MRI scan. That can sound very frightening to someone who has been rushed into hospital. It is better if the doctor explains that they need to take some blood to do some simple tests and then explains what a MRI scan is. Understanding the facts can make something seem less scary. • Slang – when a service user uses language that not everyone uses, such as saying they...