Unit 4222-201 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

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Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s settings

1.1 Identify different reasons why people communicate
People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communication has a purpose and this is :

to gain a sense of belonging
to have our love and emotional needs met
to express our dreams, hopes and aspiration
to try and reach our potential
to communicate our basic needs such as hunger, warmth/cold, fear of insecurity, needing protection from physical harm to form relationships with other people
1.2 Explain how effective communication affects all aspects of own work Within the care setting I communicate using: Communication books, Handover with Colleagues, staff message book, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them

It is important to observe individuals reactions when communicating : as it informs me as to how they are feeling at the time. They may be upset and need reassurance, they may be confused and not understanding what is being said , they may be...
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