Unit 305 Case Study 1

Topics: Question, Nonverbal communication, Person Pages: 1 (413 words) Published: October 5, 2012
You are a senior care worker and have been asked to mentor a colleague who is finding it difficult to understand the importance of obtaining consent from individuals receiving a service. Everyone receiving care is an individual and should be treated as such. Not everyone has two sugars in their tea or likes liver and onions for supper. Things that differ between individuals other than their preferences is the way in which they communicate, not all people receiving care can tell you verbally what they want due to disability, language differences they can’t hear the question or maybe they can’t understand the question. Treating all individuals the same just because they cannot tell you what they want in a conventional manner classifies as institutional abuse, this can be combated by using different methods of communication such as:- •POSITION- when speaking to someone always be in a position where you can have eye contact, be close to the individual so that you can be seen by them and speak clearly. An individual who has hearing difficulties may not hear you if you are standing behind them and you cannot see their response. •SIGN LANGUAGE – for an individual who is deaf this may be the best way to communicate with them. •BRAILLE- a person who has visual problems may well be able to use Braille to communicate and understand your questions •FLASH CARDS- these enable a service user to show you what they want/need •PEN AND PAPER- some individuals will communicate by writing down requests on a piece of paper and understand your questions if they are written on a piece of paper •INTERPRETOR- an individual who speaks a different language may need someone to interpret your questions and their needs. If when asking consent for something or asking an individual’s preference you do not understand the response or are not sure that the individual has understood you then you must repeat yourself or try a different method of communication until you can see that the person...
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